EtreCheckPro version: 6.2.6 (6C020) Report generated: 2020-05-22 23:25:38 Download EtreCheckPro from https://etrecheck.com Runtime: 2:27 Performance: Excellent Problem: Computer is restarting Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Kernel panics - This system has experienced kernel panics that could be related to 3rd party software. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Low disk space - This machine is running low on free hard drive space. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Kernel extensions present - This machine has kernel extensions that may not work in the future. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: MacBook Pro (Retina, 15-inch, Mid 2014) MacBook Pro Model: MacBookPro11,3 2.8 GHz Intel Core i7 (i7-4980HQ) CPU: 4-core 16 RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 Battery: Health = Normal - Cycle count = 7 Video Information: Intel Iris Pro - VRAM: 1536 MB NVIDIA GeForce GT 750M - VRAM: 2048 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 470.49 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 42 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 515 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) Mounted Volumes: disk1s1 - Macintosh HD 500.07 GB (Shared - 470.49 GB used, 27.50 GB available, 26.72 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 500.07 GB (Shared - 2.15 GB used, 26.72 GB free) APFS Mount point: /private/var/vm Network: Interface usbmodem1451: USB Modem Interface usbserial-AL040E8T: FT232R USB UART Interface en0: AirPort 802.11 a/b/g/n/ac Interface en4: iPhone Interface en5: Bluetooth PAN 2 Interface en3: USB Ethernet Printer sharing: Enabled System Software: macOS High Sierra 10.13.6 (17G12034) Time since boot: About 12 hours Configuration Files: File /etc/sysctl.conf exists but not expected Notifications: EtreCheckPro.app 6 notifications Splice.app 6 notifications Creative Cloud.app one notification Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.QuartetDaemon.plist Executable: /Library/Audio/Plug-Ins/HAL/Apogee/Quartet/QuartetPlugIn.bundle/Contents/MacOS/QuartetDaemon Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/WDDiscoveryService.HelperTool.plist Executable: /Library/PrivilegedHelperTools/WDDiscoveryService.HelperTool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.novation.automap.pluginhelper.plist Executable: /Library/PrivilegedHelperTools/com.novation.automap.pluginhelper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avid.asset.delivery.service.plist Executable: /Library/Application Support/Avid/Cloud Client Services/AssetDeliveryService Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avid.project.sync.service.plist Executable: /Library/Application Support/Avid/Cloud Client Services/ProjectSyncService Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avid.asset.cache.service.plist Executable: /Library/Application Support/Avid/Cloud Client Services/AssetCacheService Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper semi-auto Details: Close match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avid.transport.client.plist Executable: /Library/Application Support/Avid/Cloud Client Services/TransportClient Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto Details: Close match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/PACESupport.plist Executable: /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.DuetUSBDaemon.plist Executable: /Library/Audio/Plug-Ins/HAL/Apogee/DuetUSB/DuetUSBPlugIn.bundle/Contents/MacOS/duetUSBDaemon Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.dell.scan.DellC2665dnfColorMFP.ButtonListenerAgent.plist Executable: /Library/Image Capture/TWAIN Data Sources/Dell C2665dnf Color MFP (USB).ds/Contents/Resources/ButtonListenerAgent.app/Contents/MacOS/ButtonListenerAgent Details: Exact match found in the whitelist - probably OK Running app: /Library/DropboxHelperTools/Dropbox_u502/dbkextd Details: Restrictive app permissions - possibly adware Running app: ~/Library/Application Support/Helper/iSkysoft Helper Compact.app/Contents/MacOS/iSkysoft Helper Compact Running app: /Library/Application Support/EyeTV/EyeTV Helper.app/Contents/MacOS/EyeTV Helper Running app: com.ApogeePopup.plist Login Item: ~/Library/Application Support/Helper/iSkysoft Helper Compact.app Login Item: /Library/Application Support/EyeTV/EyeTV Helper.app Login Item: /Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewer.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Audio/Plug-Ins/HAL/NumarkNS6AudioHAL.plugin Preference Pane: /Library/PreferencePanes/Dell C2665dnf Color MFP.prefPane Apps: 39 32-bit Applications: 94 32-bit apps Kernel Extensions: /Library/Extensions [Loaded] Soundflower.kext (2.0b2 - SDK 10.10) [Not Loaded] FTDIUSBSerialDriver.kext (2.3 - SDK 10.9) [Not Loaded] QuartetUSBOverideDriver.kext (1.0.0 - SDK 10.12) [Not Loaded] DuetUSBOverideDriver.kext (1.0.0 - SDK 10.10) [Not Loaded] NIUSBGuitarRigMobile.kext (2.6.0 (R82) - SDK 10.8) [Not Loaded] NIUSBAudioDriver.kext (2.6.0 (R82) - SDK 10.8) [Loaded] Dropbox.kext (1.11.0 - SDK 10.14) [Not Loaded] euroliteusbshield.kext (6.0) [Not Loaded] libusbdmxshield.kext (6.0) /System/Library/Extensions [Not Loaded] AvidDX.kext (5.9.0 - SDK 10.6) [Not Loaded] EyeTVAfaTechHidBlock.kext (1.1) [Not Loaded] EyeTVCinergy450AudioBlock.kext (1.1) [Not Loaded] EyeTVCinergyXSAudioBlock.kext (1.1) [Not Loaded] EyeTVEmpiaAudioBlock.kext (1.1) [Not Loaded] EyeTVVoyagerAudioBlock.kext (1.1) [Not Loaded] NovationUSBAudio.kext (2.4) [Not Loaded] NumarkNS6Audio.kext (2.2.6 - SDK 10.7) [Not Loaded] PACESupportFamily.kext (5.9.1 - SDK 10.6) [Not Loaded] TelestreamAudio.kext (1.1.0 - SDK 10.8) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 163 Apple tasks [Running] 116 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 176 Apple tasks [Running] 122 Apple tasks Launch Agents: [Not Loaded] com.ApogeePopup.plist (Apogee Electronics - installed 2020-03-08) [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-22) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2020-04-07) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-04-15) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-04-15) [Running] com.avid.ApplicationManager.plist (Avid Technology Inc - installed 2016-04-29) [Running] com.dell.scan.DellC2665dnfColorMFP.ButtonListenerAgent.plist (? 41d27cdc - installed 2013-11-04) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-05-19) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-17) [Loaded] com.paceap.eden.licensed.agent.plist (PACE Anti-Piracy, Inc. - installed 2019-04-12) [Loaded] com.wdc.WD-Discovery.plist (Western Digital Corporation Branded Products Group - installed 2020-04-16) [Loaded] com.wdc.WDTrashObserver.plist (Western Digital Corporation Branded Products Group - installed 2020-04-16) Launch Daemons: [Loaded] PACESupport.plist (? ab6b5614 - installed 2013-02-01) [Loaded] WDDiscoveryService.HelperTool.plist (? cb3c0573 - installed 2018-08-18) [Running] com.DuetUSBDaemon.plist (? 2117e572 - installed 2018-03-25) [Running] com.QuartetDaemon.plist (? bf67b5ec - installed 2020-03-08) [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2020-04-07) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-04-15) [Running] com.apogee.QuartetDetect.plist (Apogee Electronics - installed 2020-01-31) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-03-18) [Running] com.avid.asset.cache.service.plist (? 4416c767 - installed 2015-12-14) [Running] com.avid.asset.delivery.service.plist (? aa7db814 - installed 2015-12-14) [Loaded] com.avid.bsd.shoetoolv120.plist (Avid Technology Inc - installed 2016-06-25) [Running] com.avid.project.sync.service.plist (? d7ded1db - installed 2015-12-14) [Running] com.avid.transport.client.plist (? a38973c0 - installed 2015-12-14) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-05-19) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-05-19) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-17) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-03-09) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-04-17) [Loaded] com.novation.automap.pluginhelper.plist (? 78eec3d1 - installed 2020-04-14) [Running] com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2019-04-12) [Running] com.spitfireaudio.LibraryManagerHelper.plist (Spitfire Audio LLP - installed 2019-09-12) [Loaded] net.telestream.LicensingHelper.plist (Telestream LLC - installed 2020-05-19) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-22) [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2014-11-01) [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2019-02-12) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-04-15) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-04-21) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-02) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-02) User Login Items: [Loaded] AdobeResourceSynchronizer (? - installed 2014-09-12) Application /Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app [Running] Dropbox (Dropbox, Inc. - installed 2020-05-12) Application /Applications/Dropbox.app [Not Loaded] Flume Helper (Rafif Yalda - installed 2019-07-01) Modern Login Item /Applications/Flume.app/Contents/Library/LoginItems/Flume Helper.app [Running] Flux (Michael Herf - installed 2018-04-02) Application /Applications/Flux.app [Running] Google Chrome (Google, Inc. - installed 2020-05-07) Application /Applications/Google Chrome.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-05-19) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-05-19) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] Splice (Distributed Creation Inc - installed 2020-01-28) Application /Applications/Splice.app [Loaded] StartUpHelper (Spotify - installed 2020-05-10) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Loaded] WDDriveUtilityHelper (Western Digital Corporation Branded Products Group - installed 2018-12-09) Application /Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Running] iTunesHelper (Apple - installed 2020-04-07) Application /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app [Running] EyeTV Helper (? - installed 2013-12-09) Application /Library/Application Support/EyeTV/EyeTV Helper.app [Running] NIHardwareAgent (Native Instruments GmbH - installed 2016-01-24) Application /Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app [Running] iSkysoft Helper Compact (? - installed 2016-03-02) Application ~/Library/Application Support/Helper/iSkysoft Helper Compact.app [Not Loaded] ScreenFlowHelper (Telestream LLC - installed 2020-02-28) Modern Login Item ~/Library/Application Support/ScreenFlow/ScreenFlow 31523/ScreenFlow.app/Contents/Library/LoginItems/ScreenFlowHelper.app Internet Plug-ins: JavaAppletPlugin: 15.0.1 (Apple - installed 2014-12-12) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2020-04-07) EPPEX Plugin: 10.0 (? - installed 2016-02-16) AdobePDFViewerNPAPI: 11.0.09 (? - installed 2014-09-12) AdobePDFViewer: 11.0.09 (? - installed 2014-09-12) SharePointBrowserPlugin: 14.6.2 (? - installed 2016-04-11) iPhotoPhotocast: 7.0 (Apple - installed 2013-05-18) Audio Plug-ins: AirPlay: 2.0 (Apple - installed 2020-05-22) BridgeAudioSP: 4.69.2 (Apple - installed 2020-05-22) iSightAudio: 7.7.3 (Apple - installed 2020-05-22) NumarkNS6AudioHAL: (? - installed 2013-09-30) AppleAVBAudio: 683.1 (Apple - installed 2020-05-22) TelestreamAudioCapture: 1.0.2 (Telestream LLC - installed 2019-06-06) ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-03-27) BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2020-05-22) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2020-05-22) 3rd Party Preference Panes: Dell C2665dnf Color MFP (? - installed 2013-11-04) Native Instruments USB Audio (Native Instruments GmbH - installed 2016-01-24) Time Machine: Skip System Files: No Mobile backups: No Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 500.07 GB - Disk used: 473.35 GB Destinations: L***e [Local] Total size: 3.00 TB Total number of backups: 44 Oldest backup: 2017-04-16 16:10:59 Last backup: 2020-03-14 11:24:21 A************7 [Local] (Last used) Total size: 999.86 GB Total number of backups: 10 Oldest backup: 2020-04-22 04:16:34 Last backup: 2020-04-22 12:12:52 9 local snapshots Oldest local snapshot: 2020-05-22 02:17:02 Last local snapshot: 2020-05-22 11:14:03 Performance: System Load: 4.49 (1 min ago) 3.74 (5 min ago) 3.31 (15 min ago) Nominal I/O speed: 0.45 MB/s File system: 17.43 seconds Write speed: 592 MB/s Read speed: 714 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 2 % Idle: 96 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Google Chrome Helper (Renderer) (8) 10.98 % (Google, Inc.) EtreCheckPro 6.96 % (Etresoft, Inc.) WindowServer 6.54 % (Apple) Google Chrome 5.68 % (Google, Inc.) Google Chrome Helper (GPU) 4.44 % (Google, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (8) 1.68 GB (Google, Inc.) kernel_task 1.37 GB (Apple) EtreCheckPro 573 MB (Etresoft, Inc.) Dropbox (3) 470 MB (Dropbox, Inc.) mdworker (11) 457 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 391 KB / 153 KB (Apple) Dropbox 167 KB / 141 KB (Dropbox, Inc.) apsd 109 KB / 65 KB (Apple) netbiosd 19 KB / 5 KB (Apple) cloudd 17 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) accountsd 7 (Apple) AssetDeliveryService 6 (? - /Library/Application Support/Avid/Cloud Client Services) Google Chrome Helper (Renderer) (8) 4 (Google, Inc.) WindowServer 3 (Apple) CalendarAgent 2 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 3.67 GB Used RAM: 8.50 GB Cached files: 3.83 GB Available RAM: 7.50 GB Swap Used: 8 MB Software Installs (past 30 days): Install Date Name (Version) 2020-05-05 Heavyocity Portal (1.0) 2020-05-14 Norton For Mac.Universal 2020-05-15 MRTConfigData (1.60) 2020-05-15 XProtectPlistConfigData (2121) 2020-05-19 InstallTelestreamAudioCapture (0) 2020-05-20 iTunes Device Support Update ( ) 2020-05-20 Python (0) 2020-05-21 ValhallaSupermassive OSX (1.0.0) 2020-05-22 Security Update 2020-002 (10.13.6) Diagnostics Information (past 7-30 days): 2020-05-22 10:47:41 Kernel Panic (6 times) Details: panic(cpu 0 caller 0xffffff7f982ab71f): "sfree on invalid allocation a t 0xffffff80454a0130"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/ Sandbox_executables/Sandbox-765.70.1/src/kext/smalloc.c:248 3rd party kernel extensions: com.Cycling74.driver.Soundflower com.getdropbox.dropbox.kext com.paceap.kext.pacesupport.snowleopard com.symantec.SymXIPS com.symantec.internetSecurity.kext com.symantec.ips.kext com.symantec.nfm.kext 2020-05-22 01:52:56 mobileassetd Memory Executable: /usr/libexec/mobileassetd 2020-05-22 01:52:55 SymDaemon High CPU Use (8 times) Executable: /Library/Application Support/Symantec/*/SymDaemon Details: dyld: in dladdr() 2020-05-22 01:41:37 Software Update.app Memory (4 times) Executable: /System/Library/CoreServices/Software Update.app 2020-05-22 00:27:42 airportd Memory (2 times) Executable: /usr/libexec/airportd 2020-05-22 00:08:56 Ableton Live 9 Suite.app High CPU Use (9 times) Executable: /Applications/Ableton Live 9 Suite.app 2020-05-20 21:40:49 Adobe After Effects 2020.app High CPU Use (3 times) Executable: /Applications/Adobe After Effects 2020/Adobe After Effects 2020.app Details: abort() called *** error for object 0x7f84f55b7c88: incorrect checksum for freed obje ct - object was probably modified after being freed. 2020-05-20 19:04:48 Adobe Media Encoder 2020.app Crash Executable: /Applications/Adobe Media Encoder 2020/Adobe Media Encoder 2020.app 2020-05-20 14:08:57 SymSharedSettingsd Crash Executable: /Library/Application Support/Symantec/*/SymSharedSettingsd 2020-05-20 00:56:47 Adobe Illustrator.app Hang Executable: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app 2020-05-20 00:46:52 Adobe Photoshop CC 2017.app High CPU Use Executable: /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app 2020-05-20 00:41:37 CVMCompiler Memory Executable: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/CVMCompiler 2020-05-19 23:55:45 mds Memory Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds 2020-05-19 19:59:08 powerlogd Memory (2 times) Executable: /usr/libexec/powerlogd 2020-05-19 19:48:38 Dock.app Memory Executable: /System/Library/CoreServices/Dock.app 2020-05-19 13:50:51 Adobe Premiere Pro CC 2017.app Hang Executable: /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app End of report