EtreCheckPro version: 6.2.6 (6C020) Report generated: 2020-07-21 12:52:44 Download EtreCheckPro from https://etrecheck.com Runtime: 19:51 Performance: Poor Problem: Other problem Description: Overheating, fan running excessively, slow Major Issues: Anything that appears on this list needs immediate attention. Battery failure - Your battery is reporting that it needs to be serviced. Failing hard drive - This machine has a hard drive that appears to be failing. Adware - Adware detected. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Upgradeable hard drive - This machineâ s hard drive could be replaced with an SSD. This would dramatically improve your machineâ s performance. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: MacBook Pro (13-inch, Mid 2012) MacBook Pro Model: MacBookPro9,2 2.9 GHz Dual-Core Intel Core i7 (i7-3520M) CPU: 2-core 8 RAM - At maximum BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Service Battery - Cycle count = 551 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1280 x 800 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 320.66 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 23 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 525 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.22 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 1000.00 GB (Shared - 320.66 GB used, 667.49 GB available, 663.07 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 4.30 GB used, 663.07 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 11.22 GB used, 667.49 GB available, 663.07 GB free) APFS Mount point: / Read-only: Yes Network: Interface wwan: LG CDMA USB Modem Interface en0: Ethernet Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 601 MB available Printer sharing: Enabled Screen sharing: Enabled System Software: macOS Catalina 10.15.5 (19F101) Time since boot: Less than an hour Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Screen sharing: Enabled Adware: Launchd: /Library/LaunchAgents/com.WebTools.oiuqw343sQ9a.helpd.plist Executable: ~/Library/Application Support/WebTools/oiuqw343sQ9a/maintenance.sh Reason: Adware name match Launchd: /Library/LaunchAgents/com.WebTools.oiuqw343sQ9a.plist Executable: ~/Library/Application Support/WebTools/oiuqw343sQ9a/launch -guid NONE -source ma-1531 -brand WebTools Reason: Adware name match Unsigned Files: Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd Details: Restrictive app permissions - possibly adware Launchd: /Library/LaunchAgents/com.epson.scannermonitor.plist Executable: /Library/Application Support/EPSON/Scanner/ScannerMonitor/Epson Scanner Monitor.app/Contents/MacOS/Epson Scanner Monitor Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.google.GoogleML.plist Executable: /Library/Google/GoogleML/GoogleML.bundle/Contents/MacOS/googleml-modwatch Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist Executable: /Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist Executable: /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyncClient --sync com.apple.Safari --entitynames com.apple.bookmarks.Bookmark,com.apple.bookmarks.Folder Details: Exact match found in the whitelist - probably OK Login Item: /Applications/Dropbox.app Login Item: /Applications/WeatherBug Lite.app Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/Loki.plugin Plugin: /Library/Internet Plug-Ins/Musicnotes.plugin Plugin: /Library/Internet Plug-Ins/Scorch.plugin Plugin: /Library/Internet Plug-Ins/CouponPrinterPluginMac1.0.0.7.plugin Plugin: ~/Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/Unity Web Player.plugin Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference Pane: /Library/PreferencePanes/TotalAccess.prefPane Apps: 7 32-bit Applications: 60 32-bit apps System Extensions: [Running] SymantecEndpointSecurity - version 9.0.2 (Symantec - 2020-06-17) Application: /Applications/Norton 360.app - version 9.0.4 (Symantec - 2020-06-17) Kernel Extensions: /Library/Extensions [Not Loaded] KeyspanUSAdriver.kext (2.0) [Loaded] SymXIPS.kext (9.0.1 - SDK 10.10) [Loaded] SymInternetSecurity.kext (9.0.4 - SDK 10.10) [Loaded] SymIPS.kext (9.0.4 - SDK 10.10) [Loaded] NortonForMac.kext (9.0.1 - SDK 10.10) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 173 Apple tasks [Running] 124 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 180 Apple tasks [Running] 122 Apple tasks Launch Agents: [Loaded] com.WebTools.oiuqw343sQ9a.helpd.plist (Adware - installed 2015-08-01) [Other] com.WebTools.oiuqw343sQ9a.plist (Adware - installed 2015-08-01) [Other] com.epson.eventmanager.agent.plist (EPSON - installed 2016-02-08) [Other] com.epson.scannermonitor.plist (? d676d40 - installed 2015-12-16) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-11) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-11) [Running] com.symantec.uiagent.application.MES.plist (Symantec - installed 2020-06-16) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-06-23) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-23) [Running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2018-07-25) [Other] com.google.GoogleML.plist (? 1c408a2f - installed 2008-03-24) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-11) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Loaded] com.symantec.SymLUHelper.MES.plist (Symantec - installed 2020-07-02) [Loaded] com.symantec.UninstallerToolHelper.MES.plist (Symantec - installed 2020-07-02) [Running] com.symantec.VPNService.plist (Symantec - installed 2020-06-08) [Loaded] com.symantec.dsp.nortonaggregatord.MES.plist (Symantec - installed 2020-07-02) [Other] com.symantec.liveupdate.daemon.MES.plist (Symantec - installed 2020-07-02) [Running] com.symantec.sharedsettings.MES.plist (? 84ffa067 - installed 2020-03-26) [Running] com.symantec.symdaemon.MES.plist (Symantec - installed 2020-07-02) [Loaded] com.symantec.symqual.detail.MES.plist (Symantec - installed 2020-07-02) [Loaded] com.symantec.symqual.panicreporter.MES.plist (Symantec - installed 2020-07-02) [Loaded] com.symantec.symqual.submit.MES.plist (Symantec - installed 2020-07-02) User Launch Agents: [Loaded] com.apple.SafariBookmarksSyncer.plist (? 0 - installed 2009-07-25) [Other] com.mackeeper.MacKeeper.Helper.plist (? 0 - installed 2017-02-13) User Login Items: [Loaded] Dropbox (? - installed 2014-09-05) Application /Applications/Dropbox.app [Loaded] Fitbit Connect Menubar Helper (Fitbit, Inc. - installed 2018-08-14) Application /Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app [Loaded] Google Chrome (Google, Inc. - installed 2020-07-15) Application /Applications/Google Chrome.app [Not Loaded] Norton Safe Web Plus Launcher (App Store - installed 2020-05-13) Modern Login Item /Applications/Norton Safe Web Plus.app/Contents/Library/LoginItems/Norton Safe Web Plus Launcher.app [Loaded] StartUpHelper (Spotify - installed 2020-04-16) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Loaded] WeatherBug Lite (? - installed 2009-07-17) Application /Applications/WeatherBug Lite.app [Not Loaded] PhotoStreamAgent (App Store - installed 2017-02-22) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Running] Norton Secure VPN (Symantec - installed 2020-06-17) Application /Library/Application Support/Symantec/Norton Secure VPN.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-28) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: Flip4Mac WMV Plugin: 3.2.0.16 (? - installed 2013-05-08) FlashPlayer-10.6: 32.0.0.403 (Adobe Inc. - installed 2020-07-14) Loki: 3.0 (? - installed 2009-03-09) Flash Player: 32.0.0.403 (Adobe Inc. - installed 2020-07-14) Musicnotes: 1.17.2 (? - installed 2009-08-29) Scorch: 5.2.5 (? - installed 2009-07-17) CouponPrinterPluginMac1.0.0.7: CouponPrinterPluginMac 1.0.0.4 (? - installed 2012-09-09) iPhotoPhotocast: 7.0 (Apple - installed 2010-04-10) Safari Extensions: Norton Password Manager (App Store - installed 2020-05-13) Norton Safe Web (App Store - installed 2020-05-13) Webex Meetings (Cisco - installed 2020-04-27) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-06-23) Flip4Mac WMV (? - installed 2013-03-29) TotalAccess (? - installed 2009-07-17) Time Machine: Time Machine information not available without Full Drive Access. 8 local snapshots Oldest local snapshot: 2020-07-20 13:47:47 Last local snapshot: 2020-07-21 12:27:05 Performance: System Load: 1.71 (1 min ago) 1.68 (5 min ago) 1.57 (15 min ago) Nominal I/O speed: 4.44 MB/s File system: 121.33 seconds (timed out) Write speed: 40 MB/s Read speed: 38 MB/s CPU Usage Snapshot: Type Overall System: 7 % User: 7 % Idle: 87 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) syspolicyd 14.16 % (Apple) WindowServer 12.66 % (Apple) EtreCheckPro 6.60 % (Etresoft, Inc.) kernel_task 4.86 % (Apple) mds 1.86 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (22) 1.78 GB (Apple) EtreCheckPro 471 MB (Etresoft, Inc.) Mail 372 MB (Apple) MTLCompilerService (6) 211 MB (Apple) Safari 154 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 488 KB / 201 KB (Apple) apsd 8 KB / 56 KB (Apple) syspolicyd 23 KB / 9 KB (Apple) com.apple.WebKit.Networking 18 KB / 8 KB (Apple) Mail 15 KB / 8 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) syspolicyd 7 (Apple) WindowServer 6 (Apple) media-indexer 3 (Apple) CalendarAgent 2 (Apple) com.symantec.mes.systemextension 1 (?) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 287 MB Used RAM: 6.07 GB Cached files: 1.65 GB Available RAM: 1.93 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-06-26 MRTConfigData (1.63) 2020-07-06 Norton For Mac.Universal (8.5.8.34.34) 2020-07-11 Numbers (10.0) 2020-07-11 Pages (10.0) 2020-07-11 Keynote (10.0) 2020-07-14 XProtectPlistConfigData (2126) 2020-07-14 Adobe Flash Player (32.0.0.403) Clean up: ~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist /Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper Executable not found Diagnostics Information (past 7-30 days): 2020-07-21 12:33:53 Fitbit Connect.app Crash (2 times) Executable: /Applications/Fitbit Connect.app 2020-07-20 10:28:00 com.apple.WebKit.WebContent High CPU Use (2 times) Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2020-07-19 22:09:08 Mail.app High CPU Use Executable: /System/Applications/Mail.app 2020-07-19 22:09:08 OtherUsersStorageExtension High CPU Use Executable: /System/Library/PrivateFrameworks/StorageManagement.framework/PlugIns/OtherUsersStorageExtension.appex/Contents/MacOS/OtherUsersStorageExtension 2020-07-17 10:25:33 Norton Secure VPN.app High CPU Use Executable: /Library/Application Support/Symantec/Norton Secure VPN.app End of report