Page 1 EtreCheck version: 5.6.2 (5220) Report generated: 2020-10-27 17:34:45 Download EtreCheck from https://etrecheck.com Runtime: 1:49 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Apps are crashing Description: Quicktime Screen Recording crashes several times even I restart my Mac and did the First Aid the check which showed nothing wrong on my Mac Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvem ent. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by d efault in a future version of the operating system. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports) MacBook Pro Model: MacBookPro16,2 2 GHz Quad-Core Intel Core i5 (i5-1038NG7) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB LPDDR4 3733 BANK 2/ChannelB-DIMM0 - 8 GB LPDDR4 3733 Battery: Health = Normal - Cycle count = 29 Video Information: Intel Iris Plus Graphics - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 5 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 11.00 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 49.49 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared) disk1s4 - Recovery (APFS) [Recovery] (Shared) disk1s5 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - Macintosh HD 499.96 GB (Shared - 11.00 GB used, 437.61 GB free) APFS Mount point: / Encrypted Swingç MacBook Pro 2020-10-27 Page 2 Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 499.96 GB (Shared - 49.49 GB used, 437.61 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s5 - VM [APFS VM] 499.96 GB (Shared - 1.07 GB used, 437.61 GB free) APFS Mount point: /private/var/vm Encrypted Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.4 (19E2269) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/Google SoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/Google SoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the legitimate list - probably OK System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 177 Apple tasks [Running] 120 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 181 Apple tasks [Running] 121 Apple tasks Launch Agents: [Loaded] ES.Examplify.plist (ExamSoft Worldwide, Inc. - installed 2020-07-06) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-10-06) Swingç MacBook Pro 2020-10-27 Page 3 [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-10-13) Launch Daemons: [Running] com.examsoft.ExamplifyService.plist (ExamSoft Worldwide, Inc. - installed 2020-07-06) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-06) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-06) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-10-13) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-06-15) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-07-06) User Launch Agents: [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-10-15) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-10-15) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-10-06) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-10-06) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] QQ jietu plugin (App Store - installed 2020-08-01) Modern Login Item /Applications/QQ.app/Contents/Library/LoginItems/QQ jietu plugin.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-09-21) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manage r.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2020-09-21) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Rese arch Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2020-09-21) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Rese arch Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Backup: Time Machine Not Configured! One other local snapshot Performance: System Load: 1.33 (1 min ago) 1.79 (5 min ago) 1.71 (15 min ago) Swingç MacBook Pro 2020-10-27 Page 4 Nominal I/O speed: 2.95 MB/s File system: 23.05 seconds Write speed: 2276 MB/s Read speed: 2376 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 8 % Idle: 89 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 40.19 % (?) EtreCheck 36.73 % (App Store) QuickTime Player 11.28 % (Apple) Google Chrome 2.49 % (Google, Inc.) Dock 0.05 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 536 MB (App Store) Google Chrome 214 MB (Google, Inc.) App Store 206 MB (Apple) Dock 201 MB (Apple) â½¹æ æ é è¯ å…¸ 179 MB (App Store) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 80 KB / 3 MB (?) Mail 48 KB / 26 KB (Apple) SystemUIServer 0 B / 64 B (Apple) mdworker_shared 0 B / 0 B (Apple) spindump_agent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 5.77 GB Used RAM: 7.11 GB Cached files: 3.12 GB Available RAM: 8.89 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-10-02 Voice Update - Sin-ji (7.0.2) 2020-10-02 Voice Update - Ting-Ting (7.0.2) 2020-10-02 Voice Update - Yu-Shu (1.3.1) 2020-10-02 Voice Update - Samantha (7.0.2) 2020-10-13 Microsoft AutoUpdate 2020-10-20 XProtectPlistConfigData (2133) 2020-10-20 MRTConfigData (1.68) 2020-10-27 EtreCheck (5.6.2) Diagnostics Information (past 7-30 days): Swingç MacBook Pro 2020-10-27 Page 5 Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report