EtreCheckPro version: 6.8.2 (68031) Report generated: 2023-09-26 09:13:08 Download EtreCheckPro from https://etrecheck.com Runtime: 4:37 Performance: Good Problem: Other problem Description: The computer will freeze periodically every few minutes. I can still m ove the mouse I’m streaming a video I can still hear the audio. But th e browser and video will be frozen. Major Issues: Anything that appears on this list needs immediate attention. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Hardware Information: iMac (21.5-inch, Late 2013) Status: Obsolete iMac Model: iMac14,1 2.7 GHz Intel Core i5 (i5-4570R) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: Intel Iris Pro - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - Untitled (Journaled HFS+) 999.35 GB (38.84 GB used) disk0s3 - Recovery HD (Mac OS Extended) [Recovery] 650 MB disk1 - Seagate Expansion 2.00 TB External USB 5 Gbit/s USB disk1s1 - Untitled (Mac OS Extended (Case-sensitive, Journaled)) 2.00 TB (909.55 GB used) disk2 - WD Ext HDD 1021 1.50 TB External USB 480 Mbit/s USB disk2s1 - UNTITLED (MS-DOS FAT32) 1.50 TB (437.99 GB used) disk3 - SanDisk Cruzer Glide 16.01 GB External USB 480 Mbit/s USB disk3s1 - S*******0 (MS-DOS FAT32) 16.01 GB (3.09 GB used) Mounted Volumes: disk0s2 - Untitled Filesystem: Journaled HFS+ Mount point: / Used: 38.84 GB Size: 999.35 GB Free: 960.24 GB Available: 962.05 GB disk1s1 - Untitled Filesystem: Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/U********1 Used: 909.55 GB Size: 2.00 TB Free: 1.09 TB disk2s1 - UNTITLED Filesystem: MS-DOS FAT32 Mount point: /Volumes/U********2 Used: 437.99 GB Size: 1.50 TB Free: 1.06 TB disk3s1 - S*******0 Filesystem: MS-DOS FAT32 Mount point: /Volumes/S*******0 Used: 3.09 GB Size: 16.01 GB Free: 12.92 GB Network: Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 122.29 GB available System Software: macOS High Sierra 10.13.6 (17G14042) Time since boot: About a day Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Applications: 336 apps 3 32-bit apps 2 unsigned apps System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 181 Apple tasks [Running] 115 Apple tasks System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 161 Apple tasks [Running] 117 Apple tasks Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2023-09-25) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-08-15) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2023-07-31) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2023-07-31) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost User Login Items: [Loaded] StartUpHelper (Spotify - installed 2023-09-20) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Running] iTunesHelper (Apple - installed 2023-07-26) Application /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app Audio Plug-ins: BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2023-07-26) iSightAudio: 7.7.3 (Apple - installed 2023-07-26) AirPlay: 2.0 (Apple - installed 2023-07-26) AppleAVBAudio: 683.1 (Apple - installed 2023-07-26) BridgeAudioSP: 4.69.2 (Apple - installed 2023-09-25) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2023-07-26) CoreMediaIO Plug-ins: AppleCamera: 400.6.01 (Apple - installed 2023-07-26) iOSScreenCapture: 814.0 (Apple - installed 2023-07-26) Backup: Auto backup: Yes Volumes being backed up: Untitled: Disk size: 999.35 GB - Disk used: 39.11 GB Destinations: Untitled [Local] (Last used) Total size: 2.00 TB Total number of backups: 76 Oldest backup: 2022-09-18 23:09:17 Last backup: 2023-09-26 08:27:03 Performance: System Load: 1.82 (1 min ago) 1.67 (5 min ago) 1.65 (15 min ago) Nominal I/O usage: 0.31 MB/s File system: 20.10 seconds Write speed: 85 MB/s Read speed: 90 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 5 % Idle: 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) system_profiler (2) 34.53 % (Apple) trustd (4) 18.08 % (Apple) touristd 10.42 % (Apple) EtreCheckPro 6.12 % (Etresoft, Inc.) Google Chrome Helper (Renderer) (15) 5.36 % (Google LLC) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (15) 2.00 GB (Google LLC) kernel_task 735 MB (Apple) EtreCheckPro 529 MB (Etresoft, Inc.) system_profiler (4) 336 MB (Apple) Spotify Helper (Renderer) 311 MB (Spotify) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 4 MB / 608 KB (Apple) Spotify 3 MB / 64 KB (Spotify) netbiosd 430 KB / 22 KB (Apple) apsd 51 KB / 42 KB (Apple) SystemUIServer 0 B / 920 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) GoogleSoftwareUpdateAgent (2) 8 (Google LLC) Google Chrome Helper (Renderer) (15) 2 (Google LLC) WindowServer 2 (Apple) Google Chrome Helper (GPU) 1 (Google LLC) Spotify 1 (Spotify) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 17 MB Used RAM: 6.22 GB Cached files: 1.76 GB Available RAM: 1.78 GB Swap Used: 10 MB Software Installs (past 60 days): Install Date Name (Version) 2023-07-28 Gatekeeper Configuration Data (181) 2023-07-31 EFICheck AllowListAll (139) 2023-07-31 FFmpeg_5.0.0_for_Audacity_on_macOS (5.0.0) 2023-08-15 Zoom (5.15.7.21404) 2023-09-15 XProtectPlistConfigData (2171) 2023-09-25 Security Update 2020-006 (10.13.6) Diagnostics Information (past 7-30 days): 2023-09-26 09:06:00 logd Crash (85 times) Executable: /usr/libexec/logd 2023-09-25 09:05:10 MRT.app Memory (2 times) Executable: /System/Library/CoreServices/MRT.app 2023-09-20 09:03:36 Software Update.app Memory Executable: /System/Library/CoreServices/Software Update.app End of report