EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-06-05 13:48:23 Download EtreCheckPro from https://etrecheck.com Runtime: 4:47 Performance: Below Average Problem: Storage problems Description: Could not mount â 4TB for videoâ . (com.apple.DiskManagement.disenter er ror 49153.) Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This computer has multiple antivirus apps installed. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Low performance - EtreCheck report took an unusually long time to run. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (15-inch, 2018) Status: Supported MacBook Pro Model: MacBookPro15,1 2.9 GHz 6-Core Intel Core i9 (i9-8950HK) CPU: 6-core 32 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 16 GB DDR4 2400 BANK 2/ChannelB-DIMM0 - 16 GB DDR4 2400 Battery: Health = Normal - Cycle count = 310 Video Information: Intel UHD Graphics 630 - VRAM: 1536 MB Color LCD (built-in) 2560 x 1600 Radeon Pro 560X - VRAM: 4 GB Drives: disk0 - APPLE SSD AP1024M 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (894.23 GB used) disk1s2 (APFS) [APFS Container] (9.06 GB used) disk1s2s1 - Macintosh HD (APFS) [APFS Snapshot] (9.06 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (1.89 GB used) disk1s4 - Recovery (APFS) [Recovery] (1.15 GB used) disk1s5 - VM (APFS) [APFS VM] (2.15 GB used) disk1s6 - Update (APFS) (10 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 894.23 GB Shared values Size: 1.00 TB Free: 91.55 GB Available: 99.48 GB disk1s2s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 9.06 GB Shared values Size: 1.00 TB Free: 91.55 GB Available: 99.48 GB disk1s3 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 1.89 GB Shared values Size: 1.00 TB Free: 91.55 GB disk1s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 2.15 GB Shared values Size: 1.00 TB Free: 91.55 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 10 MB Shared values Size: 1.00 TB Free: 91.55 GB Network: Interface en5: iBridge Interface en8: USB 10/100/1000 LAN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Interface en6: iPhone System Software: macOS Ventura 13.4 (22F66) Time since boot: About 5 days Configuration Files: /etc/hosts - Count: 57 Notifications: Surfshark.app 3 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple, ESET, and CleanMyMac Unsigned Files: Launchd: /Library/LaunchAgents/com.parallels.DynresHelper.plist Executable: /Library/Parallels Guest Tools/dynres Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.sony.WirelessAutoImportLauncher.agent.plist Executable: /Library/Application Support/WirelessAutoImport/WirelessImporterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon Details: Restrictive config permissions - possibly malware Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Command: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Running app: /Applications/OpenOffice.app/Contents/MacOS/soffice Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewer.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/RingCentralMeetings.plugin Preference panel: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference panel: /Library/PreferencePanes/MacFUSE.prefPane Preference panel: /Library/PreferencePanes/RapportPreferences.prefPane Apps: 13 Applications: 519 apps 75 x86-only apps 18 unsigned apps System Extensions: [Running] Surfshark Antivirus - version 4.9.2 (SURFSHARK LTD - 2023-05-24) Application: /Applications/Surfshark.app - version 4.9.2 (SURFSHARK LTD - 2023-06-05) Description: System Extension enables Surfshark app to provide antivirus features. [Running] Surfshark. WireGuard - version 4.9.2 (SURFSHARK LTD - 2023-05-24) Application: /Applications/Surfshark.app - version 4.9.2 (SURFSHARK LTD - 2023-06-05) Description: System Extension enables Surfshark app to connect using WireGuard protocol. [Running] ESET Real-time File System Protection - version 6.10.333 (ESET, spol. s r.o. - 2021-03-21) Application: /Applications/ESET Cyber Security.app - version 6.10.333 (ESET, spol. s r.o. - 2020-11-02) Description: Real-time file protection Kernel Extensions: /Applications/DJI Assistant 2 For Mavic.app [Not Loaded] HoRNDIS.kext - com.joshuawise.kexts.HoRNDIS (9.2 - SDK 10.11) /Applications/ESET Cyber Security.app [Not Loaded] esets_kac_64_109.kext - com.eset.kext.esets-kac (6.10.333 - SDK 10.9) [Not Loaded] esets_pfw_64_109.kext - com.eset.kext.esets-pfw (6.10.333 - SDK 10.9) /Applications/StellarDataRecovery.app [Not Loaded] diskreader-driver.kext - com.stellarinfo.diskreader-driver (1.0 - SDK 10.13) /Library/Application Support/Roxio [Not Loaded] TDIXController.kext - com.roxio.TDIXController (2.0) /Library/Extensions [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Loaded] ufsd_NTFS.kext - com.paragon-software.filesystems.ntfs (15.9.328 - SDK 10.10) [Not Loaded] RoxioBluRaySupport.kext - com.roxio.BluRaySupport (1.1.6) [Not Loaded] Seagate Storage Driver.kext - com.seagate.driver.PowSecDriverCore (5.2.7 (26994) - SDK 10.4) [Not Loaded] SONYDeviceType04.kext - com.sony.driver.dsccamDeviceInfo00 (1.4.0.11070 - SDK 10.9) [Not Loaded] TACC.kext - com.techsmith.TACC (1.0.3 - SDK 10.10) System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 173 Apple tasks [Running] 176 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 171 Apple tasks [Running] 206 Apple tasks Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2021-02-04) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Running] com.eset.esets_daemon.plist (ESET, spol. s r.o. - installed 2020-10-11) Executable: /Applications/ESET Cyber Security.app/Contents/MacOS/esets_ctl [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-10-27) Executable: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/GoogleSoftwareUpdateDaemon [Not Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2021-03-19) Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac3.Agent [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Not signed - installed 2020-01-23) Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed ) [Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2021-03-19) Executable: /Library/PrivilegedHelperTools/com.paragon-software.installer [Loaded] com.paragon-software.ntfs.loader.plist (Paragon Software GmbH - installed 2021-10-11) Command: /sbin/kextload /Library/Extensions/ufsd_NTFS.kext [Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2021-12-16) Executable: /Library/Application Support/Paragon Software/com.paragon-software.ntfsd [Loaded] com.steinberg.HALionLibraryInstallerHelper.plist (Steinberg Media Technologies GmbH - installed 2021-07-26) Executable: /Library/PrivilegedHelperTools/com.steinberg.HALionLibraryInstallerHelper [Loaded] com.steinberg.SilentInstallHelper.plist (Steinberg Media Technologies GmbH - installed 2021-07-26) Executable: /Library/PrivilegedHelperTools/com.steinberg.SilentInstallHelper [Loaded] jp.co.canon.MasterInstaller.plist (Not signed - installed 2020-05-21) Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-03-22) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Not signed - installed 2021-03-19) Command: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon [Running] com.eset.esets_gui.plist (ESET, spol. s r.o. - installed 2020-10-11) Executable: /Applications/ESET Cyber Security.app/Contents/MacOS/esets_gui [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-27) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-27) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Loaded] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2021-10-11) Executable: /Library/Application Support/Paragon Software/com.paragon-software.ntfs.notification-agent.app/Contents/MacOS/NotificationAgent [Other] com.parallels.DynresHelper.plist (Not signed - installed 2021-03-19) Executable: /Library/Parallels Guest Tools/dynres [Other] com.sony.SonyAutoLauncher.agent.plist (Sony Corporation - installed 2017-12-06) Executable: /Library/Application Support/Sony Application Launcher/SonyAutoLauncher.app/Contents/MacOS/SonyAutoLauncher [Other] com.sony.WirelessAutoImportLauncher.agent.plist (Not signed - installed 2021-03-19) Executable: /Library/Application Support/WirelessAutoImport/WirelessImporterDaemon User Launch Agents: [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2022-10-17) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpload [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2022-10-17) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate [Other] com.macpaw.CleanMyMac4.Updater.plist (Not signed - installed 2019-10-09) Executable: /Users/***/Library/Application Support/CleanMyMac X/CleanMyMac X Updater.app/Contents/MacOS/CleanMyMac X Updater [Other] com.seagate.mediasync.plist (Not signed - installed 2019-01-30) Command: /Users/***/Library/Application Support/Seagate/MediaSync.app/Contents/MacOS/MediaSync launchdOpen User Login Items: [Not Loaded] CIJSULAgent (Canon Inc. - installed 2021-03-19) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app [Loaded] CloudLoginHelper (Linebreak SL - installed 2020-07-03) Modern Login Item /Applications/CloudApp.app/Contents/Library/LoginItems/CloudLoginHelper.app [Not Loaded] goproapp.devicedetection (GoPro, Inc. - installed 2022-11-02) Modern Login Item /Applications/GoPro Quik.app/Contents/Library/LoginItems/goproapp.devicedetection.app [Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2021-12-16) Modern Login Item /Applications/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app [Not Loaded] Launcher Disabler (App Store - installed 2023-06-05) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (App Store - installed 2023-06-05) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] Surfshark (SURFSHARK LTD - installed 2023-06-05) Modern Login Item /Applications/Surfshark.app/Contents/Library/LoginItems/LaunchAgent.app [Not Loaded] Battery Life Helper (App Store - installed 2016-03-24) Modern Login Item /Applications/The Battery.app/Contents/Library/LoginItems/Battery Life Helper.app [Not Loaded] VimeoLauncher (App Store - installed 2023-01-30) Modern Login Item /Applications/Vimeo.app/Contents/Library/LoginItems/VimeoLauncher.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2023-05-13) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2015-04-15) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app App Extensions: Safari extensions: JustAnswer for Safari Extension - /Applications/JustAnswer for Safari.app Plugins: BluRayH264Encoder - /Applications/Final Cut Pro.app FxAnalyzer - /Applications/Final Cut Pro.app DolbyDigitalEncoder - /Applications/Final Cut Pro.app File providers: Google Drive - /Applications/Google Drive.app OneDrive File Provider - /Applications/OneDrive.app Share services: Telegram - /Applications/Telegram.app Evernote - /Applications/Evernote.app CloudApp - /Applications/CloudApp.app Finder sync extensions: FinderSyncExtension - /Applications/Google Drive.app/Contents/Applications/FinderHelper.app OneDrive Finder Integration - /Applications/OneDrive.app Surfshark Finder Extension - /Applications/Surfshark.app QuickLook Previews: EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): FreemindQL - /Library/QuickLook/FreemindQL.qlgenerator public.objective-c-plus-plus-source *.mm GBQLGenerator - /Library/QuickLook/GBQLGenerator.qlgenerator com.apple.garageband.project *.band com.apple.garageband.template.magic *.wand com.apple.garageband.template.magicmentor *.mwand Internet Plug-ins: Silverlight: 4.0.60831.0 (? - installed 2015-05-30) Flip4Mac WMV Plugin: 3.3.6.2 (? - installed 2015-09-24) AdobePDFViewer: 10.1.1 (? - installed 2016-03-24) iPhotoPhotocast: 7.0 (Apple - installed 2010-05-12) SharePointBrowserPlugin: 14.7.1 (? - installed 2016-12-27) 3rd Party Preference panels: Flip4Mac WMV (? - installed 2015-09-24) MacFUSE (? - installed 2011-05-19) ParagonNTFS (Paragon Software GmbH - installed 2021-10-11) Rapport (? - installed 2015-05-30) Backup: Time Machine information is limited without Full Disk Access Destinations: W*********S [Local] (Last used) 8 local snapshots Oldest local snapshot: 2023-06-04 17:06:41 Last local snapshot: 2023-06-05 12:30:37 Performance: System Load: 2.43 (1 min ago) 2.96 (5 min ago) 2.51 (15 min ago) Nominal I/O usage: 0.18 MB/s File system: 34.60 seconds Write speed: 2077 MB/s Read speed: 2946 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 2 % Idle: 97 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 20.20 % (Etresoft, Inc.) WindowServer 9.02 % (Apple) airportd 3.82 % (Apple) WiFiAgent 2.08 % (Apple) kernel_task 1.90 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (19) 3.69 GB (Google LLC) esets_daemon (2) 2.00 GB (ESET, spol. s r.o.) EtreCheckPro 1.02 GB (Etresoft, Inc.) WhatsApp Helper (Renderer) (2) 1.01 GB (App Store) Evernote Helper (Renderer) (4) 689 MB (Evernote Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 14 MB / 10 MB (Apple) remoted 1 MB / 2 MB (Apple) corespeechd 366 KB / 948 B (Apple) apsd 61 KB / 226 KB (Apple) netbiosd 165 KB / 54 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) Skype 2 (Skype Communications S.a.r.l) esets_tray 0 (ESET, spol. s r.o.) Evernote Helper (Renderer) (4) 0 (Evernote Corporation) Google Chrome Helper (Renderer) (19) 0 (Google LLC) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 105 MB Used RAM: 19.98 GB Cached files: 11.91 GB Available RAM: 12.02 GB Swap Used: 926 MB Software Installs (past 60 days): Install Date Name (Version) 2023-04-18 macOS 13.3.1 (13.3.1) 2023-05-02 XProtectPayloads (97) 2023-05-03 macOS Rapid Security Response 13.3.1 (a) (13.3.1 (a)) 2023-05-13 WhatsApp (2.2319.9) 2023-05-21 macOS 13.4 (13.4) 2023-05-24 Pro Video Formats (2.2.5) 2023-05-24 Final Cut Pro (10.6.6) 2023-06-01 Google Drive (1.3.18.216) 2023-06-05 OneDrive (23.101.0514) Clean up: ~/Library/LaunchAgents/com.macpaw.CleanMyMac4.Updater.plist /Users/***/Library/Application Support/CleanMyMac X/CleanMyMac X Updater.app/Contents/MacOS/CleanMyMac X Updater Executable not found ~/Library/LaunchAgents/com.seagate.mediasync.plist /Users/***/Library/Application Support/Seagate/MediaSync.app/Contents/MacOS/MediaSync Executable not found Diagnostics Information (past 7-30 days): 2023-06-05 08:40:04 photoanalysisd High CPU Use (15 times) Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2023-06-04 18:33:45 signpost_reporter High CPU Use (4 times) Executable: /usr/libexec/signpost_reporter 2023-06-04 07:00:13 NotificationAgent Crash Executable: /Library/Application Support/Paragon Software/com.paragon-software.ntfs.notification-agent.app Details: libsystem_c.dylib: abort() called 2023-06-03 21:03:26 intelligenceplatformd High CPU Use Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/intelligenceplatformd 2023-06-01 18:09:41 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2023-06-01 09:34:14 com.surfshark.vpnclient.macos.direct.PacketTunnel-WireGuard Crash (6 times) Details: libdispatch.dylib: BUG IN CLIENT OF LIBDISPATCH: dispatch_sync called on queue already owned by current thread Abort Cause 27021752383066673 2023-05-31 13:31:04 com.surfshark.vpnclient.macos.direct.Antivirus High CPU Use Executable: /Library/SystemExtensions/*/com.surfshark.vpnclient.macos.direct.Antivirus End of report