EtreCheck version: 5.4.5 (5071)
Report generated: 2019-11-22 12:36:10
Download EtreCheck from https://etrecheck.com
Runtime: 4:21
Performance: Good
Sandbox: Enabled
Full drive access: Disabled

Problem: Other problem
Description: 
will not shut down
running exc slow

Major Issues:
  Anything that appears on this list needs immediate attention. 
  More than one antivirus app - This machine has multiple antivirus apps installed.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
  32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”.
  Limited drive access - More information may be available with Full Drive Access.

Hardware Information:
  iMac (27-inch, Late 2013)
  iMac Model: iMac14,2
  1 3.2 GHz Quad-Core Intel Core i5 (i5-4570) CPU: 4-core
  8 RAM - Upgradeable
    BANK 0/DIMM0 - 4 GB DDR3 1600  
    BANK 1/DIMM0 - 4 GB DDR3 1600  
    BANK 0/DIMM1 - Empty   
    BANK 1/DIMM1 - Empty   

Video Information:
  NVIDIA GeForce GT 755M - VRAM: 1 GB
    iMac 2560 x 1440

Drives:
  disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) 
  Internal SATA 3 Gigabit Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Container] 1000.00 GB
      disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes)
        disk1s1 - M************  Data (APFS) [APFS Virtual drive] (Shared - 281.41 GB used)
        disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
        disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used)
        disk1s4 - VM (APFS) [APFS VM] (Shared - 1 MB used)
        disk1s5 - Macintosh HD (APFS) (Shared - 11.35 GB used)

  disk2 - LaCie P9223 1.00 TB
  External USB 5 Gbit/s USB
    disk2s1 - L***e (Journaled HFS+) 900.18 GB (723.86 GB used)
    disk2s2 - L*********E (MS-DOS FAT32) 100.02 GB (13.70 GB used)

Mounted Volumes:
  disk1s1 - M************  Data [APFS Virtual drive]
    1000.00 GB (Shared - 281.41 GB used, 723.08 GB available, 706.42 GB free)
    APFS
    Mount point: /System/Volumes/Data

  disk1s3 - Recovery [Recovery]
    1000.00 GB (Shared - 529 MB used, 706.42 GB free)
    APFS
    Mount point: /Volumes/Recovery

  disk1s4 - VM [APFS VM]
    1000.00 GB (Shared - 1 MB used, 706.42 GB free)
    APFS
    Mount point: /private/var/vm

  disk1s5 - Macintosh HD
    1000.00 GB (Shared - 11.35 GB used, 723.08 GB available, 706.42 GB free)
    APFS
    Mount point: /
    Read-only: Yes

  disk2s1 - L***e
    900.18 GB (723.86 GB used, 176.32 GB free)
    Journaled HFS+
    Mount point: /Volumes/L***e

  disk2s2 - L*********E
    100.02 GB (13.70 GB used, 86.30 GB free)
    MS-DOS FAT32
    Mount point: /Volumes/L*********E

Network:
  Interface en0: Ethernet
  Interface en5: iPhone
  Interface en1: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en4: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge

System Software:
  macOS Catalina 10.15.1 (19B88) 
  Time since boot: Less than an hour

Notifications:
  Notifications not available without Full Drive Access.

Security:
  System Status
  Gatekeeper: Enabled
  System Integrity Protection: Enabled

  Antivirus software: Apple, CleanMyMac,  and Malwarebytes

Unsigned Files:
  Launchd: /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist
    Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper
    Details: Exact match found in the whitelist - probably OK

  Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist
    Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost
    Details: Exact match found in the whitelist - probably OK

  Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist
    Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded
    Details: Exact match found in the whitelist - probably OK

  Login Item: /Applications/Autodesk/A360 Desktop.app/Contents/Library/LoginItems/A360Service.app
  Login Item: /Applications/Autodesk/A360 Desktop.app/Contents/Library/LoginItems/AdCloudWorker.app

32-bit Applications:
  31 32-bit apps

Kernel Extensions:
  /Library/Extensions
    BoseBluetoothDevices.kext (1.0.0)
    MotMobileUSB.kext (1.2.2 - SDK 10.5)

  /Library/Extensions/MotMobileUSB.kext/Contents/PlugIns
    MotMobileMS.kext (1.0.0 - SDK 10.5)
    MotMobileMTP.kext (1.2.2 - SDK 10.5)
    MotMobileUSBLAN.kext (1.2.2 - SDK 10.5)
    MotMobileUSBLANMerge.kext (1.2.2 - SDK 10.5)
    MotMobileUSBSwch.kext (1.2.2 - SDK 10.5)

System Launch Agents:
  [Not Loaded]  16 Apple tasks
  [Loaded]  171 Apple tasks
  [Running]  123 Apple tasks

System Launch Daemons:
  [Not Loaded]  35 Apple tasks
  [Loaded]  184 Apple tasks
  [Running]  117 Apple tasks

Launch Agents:
  [Running] com.Logitech.Control Center.Daemon.plist (? 209c949  - installed 2016-10-04)
  [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-04-26)
  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-06)
  [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-05-27)
  [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-18)
  [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-18)
  [Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2019-10-04)

Launch Daemons:
  [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-06)
  [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-06)
  [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-05-27)
  [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-18)
  [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19)
  [Loaded] com.macpaw.CleanMyMac4.Agent.plist (? 6a086eb0  - installed 2018-11-26)
  [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-03-31)
  [Loaded] com.microsoft.office.licensingV2.helper.plist (? 689758eb  - installed 2015-07-01)

User Launch Agents:
  [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-09-07)
  [Loaded] com.google.keystone.agent.plist (? 0  - installed 2019-11-07)
  [Loaded] com.google.keystone.xpcservice.plist (? 0  - installed 2019-11-07)
  [Loaded] com.macpaw.CleanMyMac4.HealthMonitor.plist (S8EX82NJP6 - installed 2018-11-17)
  [Running] com.macpaw.CleanMyMac4.Updater.plist (S8EX82NJP6 - installed 2018-11-17)
  [Other] com.movavi.converteragent.startup.plist (? 0  - installed 2018-12-01)

User Login Items:
  [Not Loaded] A360Service (? - installed 2016-12-14)
    Modern Login Item
    /Applications/Autodesk/A360 Desktop.app/Contents/Library/LoginItems/A360Service.app

  [Not Loaded] AdCloudWorker (? - installed 2016-12-14)
    Modern Login Item
    /Applications/Autodesk/A360 Desktop.app/Contents/Library/LoginItems/AdCloudWorker.app

  [Not Loaded] PhotoStreamAgent (App Store - installed 2015-03-21)
    Modern Login Item
    /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app

Internet Plug-ins:
  SharePointBrowserPlugin: 14.4.7 (? - installed 2014-12-29)
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-11-15)
  AdobePDFViewer: 19.021.20056 (Adobe Systems, Inc. - installed 2019-11-15)
  AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-05-27)
  EPPEX Plugin: 10.0 (? - installed 2016-05-22)

3rd Party Preference Panes:
  Logitech Control Center (installed 2017-05-08)

Time Machine:
  Time Machine information not available without Full Drive Access.
  2 local snapshots
  Oldest local snapshot: 2019-11-11 09:10:45
  Last local snapshot: 2019-11-22 12:20:46

Performance:
  System Load: 1.71 (1 min ago) 1.62 (5 min ago) 1.28 (15 min ago)
  Nominal I/O speed: 6.63 MB/s
  File system: 38.03 seconds
  Write speed: 104 MB/s
  Read speed: 142 MB/s

CPU Usage Snapshot:
  Type Overall
  System 5 %
  User 7 %
  Idle 88 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  Other processes 28.84 % (?)
  Google Chrome 7.81 % (Google, Inc.)
  EtreCheck 5.65 % (App Store)
  Google Chrome Helper (GPU).app 2.63 % (Google, Inc.)
  Creative Cloud 0.29 % (Adobe Systems, Inc.)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  EtreCheck 542 MB (App Store)
  thunderbird 301 MB (Mozilla Corporation)
  Google Chrome 244 MB (Google, Inc.)
  Pages 176 MB (App Store)
  Google Chrome Helper (GPU).app 94 MB (Google, Inc.)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  Other processes 127 KB / 120 KB (?)
  thunderbird 25 KB / 3 KB (Mozilla Corporation)
  rapportd 1 KB / 534 B (Apple)
  SystemUIServer 0 B / 64 B (Apple)
  routined 0 B / 0 B (Apple)

Virtual Memory Information:
  Physical RAM: 8 GB

  Free RAM: 14 MB
  Used RAM: 6.42 GB
  Cached files: 1.57 GB

  Available RAM: 1.58 GB
  Swap Used: 0 B

Software Installs (past 30 days):
  Install Date Name (Version)
  2019-10-24 Adobe Acrobat Reader DC (19.021.20049)
  2019-11-08 "Malwarebytes for Mac Uninstaller"
  2019-11-14 XProtectPlistConfigData (2108)
  2019-11-15 Adobe Acrobat Reader DC (19.021.20056)
  2019-11-15 Numbers (6.0)
  2019-11-15 Pages (8.0)
  2019-11-15 Keynote (9.0)
  2019-11-22 EtreCheck (5.4.5)

Clean up:
  ~/Library/LaunchAgents/com.movavi.converteragent.startup.plist
    '/Applications/Movavi Video Converter 19 Premium.app/Contents/MacOS/ConverterAgent.app'
    Executable not found


Diagnostics Information (past 7 days):
  Directory /Library/Logs/DiagnosticReports is not accessible.
  Enable Full Drive Access to see more information.

End of report