EtreCheckPro version: 6.5.6 (6F041) Report generated: 2022-01-28 19:54:14 Download EtreCheckPro from https://etrecheck.com Runtime: 16:16 Performance: Poor Problem: Computer is too slow Description: Almost unusably slow. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Poor performance - EtreCheck report shows poor performance. This is unusual. Adobe Flash Player installed - Adobe Flash Player is installed on this computer. This is a security risk and no longer supported. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 4K, 21.5-inch, Late 2015) iMac Model: iMac16,2 2.8 GHz Quad-Core Intel Core i5 (i5-5575R) CPU: 4-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 Video Information: Intel Iris Pro Graphics 6200 - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 312.53 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 81 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.35 GB used) disk2 - WD Ext HDD 1021 2.00 TB External USB 480 Mbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - T******************s (Mac OS Extended (Case-sensitive, Journaled)) 2.00 TB (433.65 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 312.53 GB used, 677.92 GB available, 671.01 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 4.30 GB used, 671.01 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 11.35 GB used, 677.92 GB available, 671.01 GB free) APFS Mount point: / Read-only: Yes disk2s2 - T******************s 2.00 TB (433.65 GB used, 1.57 TB free) Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/T******************s Owners enabled: No Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.71 GB available System Software: macOS Catalina 10.15.7 (19H1615) Time since boot: Less than an hour Notifications: Google Chrome Helper (Alerts).app 62 notifications AntivirusforMac.app 7 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Bitdefender Security Risk! - Adobe Flash Player installed! Unsigned Files: Launchd: /Library/LaunchAgents/com.epson.scannermonitor.plist Executable: /Library/Application Support/EPSON/Scanner/ScannerMonitor/Epson Scanner Monitor.app/Contents/MacOS/Epson Scanner Monitor Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist Executable: /Library/Application Support/Citrix Receiver/ctxusbd Details: Exact match found in the legitimate list - probably OK Running app: /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader -psn_0_69649 Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin Apps: 11 Old Applications: 20 x86-only apps System Extensions: [Running] Bitdefender.SPSE - version 1.5.2 (Bitdefender SRL - 2021-08-18) Application: /Applications/Bitdefender/BitdefenderAgent.app - version 1.5.2 (Bitdefender SRL - 2021-08-18) [Not Loaded] com.bitdefender.vpn.neprovider - version 4.0.0 (Bitdefender SRL - 2022-01-11) Application: /Applications/Bitdefender/Bitdefender VPN.app - version 4.0.0 (Bitdefender SRL - 2021-01-05) Kernel Extensions: /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.2.7) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 184 Apple tasks [Running] 118 Apple tasks System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 168 Apple tasks [Running] 129 Apple tasks Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2022-01-07) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2022-01-07) [Not Loaded] com.bitdefender.agent.plist (Bitdefender SRL - installed 2021-08-18) [Loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2022-01-07) [Loaded] com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2022-01-07) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-01-07) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-01-07) [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-01-12) Launch Agents: [Running] com.bitdefender.antivirusformac.plist (Bitdefender SRL - installed 2022-01-07) [Loaded] com.citrix.AuthManager_Mac.plist (? b095ca60 - installed 2022-01-07) [Other] com.citrix.ReceiverHelper.plist (? 369731a0 - installed 2022-01-07) [Other] com.citrix.ServiceRecords.plist (? 8e6543d - installed 2022-01-07) [Other] com.epson.Epson_Low_Ink_Reminder.launcher.plist (? e5b56ea9 - installed 2022-01-07) [Other] com.epson.ecrp.launcher.plist (? 5de78af0 - installed 2022-01-07) [Other] com.epson.esua.launcher.plist (? 70512568 - installed 2022-01-07) [Other] com.epson.eventmanager.agent.plist (? cd93600d - installed 2022-01-07) [Other] com.epson.scannermonitor.plist (? d676d40 - installed 2022-01-07) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-01-07) User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23) User Login Items: [Loaded] DSLoginItemHelper (App Store - installed 2022-01-07) Modern Login Item /Applications/Antivirus One.app/Contents/Library/LoginItems/DSLoginItemHelper.app [Not Loaded] Bitdefender VPN Helper (Bitdefender SRL - installed 2021-01-05) Modern Login Item /Applications/Bitdefender/Bitdefender VPN.app/Contents/Library/LoginItems/Bitdefender VPN Helper.app [Not Loaded] ATLoginItemHelper (App Store - installed 2022-01-07) Modern Login Item /Applications/DrCleaner.app/Contents/Library/LoginItems/ATLoginItemHelper.app Internet Plug-ins: RingCentralMeetings: 20.2.8534.0618 (RingCentral, Inc. - installed 2022-01-07) FlashPlayer-10.6: 32.0.0.465 (? - installed 2020-12-08) Flash Player: 32.0.0.465 (? - installed 2020-12-08) CitrixICAClientPlugIn: 12.9.1 (? - installed 2022-01-07) Safari Extensions: Anti-tracker Engine (Bitdefender SRL - installed 2021-01-05) Anti-tracker Icon (Bitdefender SRL - installed 2021-01-05) Rakuten Cash Back (App Store - installed 2022-01-07) ToolbarSafariExtension (App Store - installed 2022-01-07) TrafficLight (Bitdefender SRL - installed 2021-01-05) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2022-01-07) Backup: Time Machine Not Configured! Performance: System Load: 2.62 (1 min ago) 3.29 (5 min ago) 2.26 (15 min ago) Nominal I/O speed: 5.67 MB/s File system: 61.98 seconds Write speed: 60 MB/s Read speed: 62 MB/s CPU Usage Snapshot: Type Overall System: 6 % User: 19 % Idle: 74 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) BDLDaemon 64.10 % (Bitdefender SRL) WindowServer 5.80 % (Apple) kernel_task 5.62 % (Apple) EtreCheckPro 4.94 % (Etresoft, Inc.) syncdefaultsd 3.26 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) BDLDaemon 677 MB (Bitdefender SRL) EtreCheckPro 605 MB (Etresoft, Inc.) MTLCompilerService (8) 329 MB (Apple) com.apple.WebKit.WebContent (2) 183 MB (Apple) Antivirus One 179 MB (App Store) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Mail 5 MB / 13 KB (Apple) mDNSResponder 310 KB / 93 KB (Apple) apsd 6 KB / 39 KB (Apple) syspolicyd 32 KB / 7 KB (Apple) syncdefaultsd 10 KB / 8 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Antivirus One 10 (App Store) BDLDaemon 8 (Bitdefender SRL) kextcache 4 (Apple) syspolicyd 3 (Apple) WindowServer 3 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 695 MB Used RAM: 5.14 GB Cached files: 2.18 GB Available RAM: 2.86 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-11-30 Antivirus One (3.7.4) 2021-12-01 Rakuten Cash Back (6.6.2) 2021-12-17 XProtectPlistConfigData (2153) 2022-01-07 macOS Catalina Security Update 2021-008 (10.15.7) 2022-01-07 Safari (15.2) 2022-01-12 Zoom (5.9.1.3506) 2022-01-13 Embroidery XPort (3.0) 2022-01-13 Device Support Update (1.0.0.0.1.1632960232) 2022-01-14 macOS Installer Notification (2.0) 2022-01-21 MRTConfigData (1.86) Clean up: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper Executable not found /Library/LaunchAgents/com.epson.esua.launcher.plist /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent Executable not found /Library/LaunchAgents/com.citrix.ServiceRecords.plist /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords Executable not found /Library/LaunchAgents/com.epson.Epson_Low_Ink_Reminder.launcher.plist /Applications/Epson Software/Epson Low Ink Reminder.app/Contents/EpsonLowInkReminderAgent.app/Contents/MacOS/EpsonLowInkReminderAgent Executable not found /Library/LaunchAgents/com.epson.eventmanager.agent.plist /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager Executable not found /Library/LaunchAgents/com.epson.ecrp.launcher.plist /Applications/Epson Software/Epson Utilities/Epson Customer Research Participation.app/Contents/MacOS/Ecrp Executable not found Diagnostics Information (past 7-30 days): 2022-01-25 19:24:52 corespotlightd Crash Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/corespotlightd Details: dyld3 mode Initializing 2022-01-25 19:08:40 Dock.app High CPU Use Executable: /System/Library/CoreServices/Dock.app End of report