EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-07-01 12:19:13 Download EtreCheckPro from https://etrecheck.com Runtime: 1:47 Performance: Excellent Problem: Apps are crashing Description: THE ISSUE IS PERSISTENT, IN THAT, I RUN PARALLELS WITH WINDOWS 11 (ARM VERISON). CAN RUN IN THIS MODE FOR ABOUT 1-2 HOURS AND THEN COMPUTE R FREEZES, AND PRIOR TO RESTART I SEE A PURPLE SCREEN. THIS HAS ALSO HAPPENED WHEN WORKING IN PURE MAC ENVIRONMENT WORKING IN MICROSOFT 365, EXCEL, COMPUTER WILL DO THE SAME THING, FREEZE, THEN P URPLE SCREEN WITH RESTART AFTER THAT PURPLE SCREEN. I BELIEVE THIS IS A HARDWARE PROBLEM BUT EVERY TIME I CALL APPLE SUPPO RT THEY ARE RELUCTANT TO OPEN A TICKET AND ESCALATE IT. Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: Mac Studio (2022) Status: Supported Under warranty: Yes Warranty expiration: 2026-03-25 Mac Studio Model: Mac13,2 Apple M1 Ultra (m1) CPU: 20-core 128 GB RAM - Not upgradeable Video Information: Apple M1 Ultra U28E850 3840 x 2160 U28E850 3840 x 2160 Drives: disk0 - APPLE SSD AP2048R 2.00 TB (Solid State - TRIM: Yes) Internal Apple Fabric NVM Express disk0s1 [APFS Container] 524 MB disk1 [APFS Virtual drive] 524 MB (Shared by 4 volumes) disk1s1 - iSCPreboot (APFS) [APFS Preboot] (6 MB used) disk1s2 - xART (APFS) (6 MB used) disk1s3 - Hardware (APFS) (909 KB used) disk1s4 - Recovery (APFS) [Recovery] (20 KB used) disk0s2 [APFS Container] 2.00 TB disk3 [APFS Virtual drive] 2.00 TB (Shared by 6 volumes) disk3s1 (APFS) [APFS Container] (9.07 GB used) disk3s1s1 - Macintosh HD (APFS) [APFS Snapshot] (9.07 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (4.82 GB used) disk3s3 - Recovery (APFS) [Recovery] (800 MB used) disk3s4 - Update (APFS) (12 MB used) disk3s5 - Data (APFS) [APFS Virtual drive] (462.75 GB used) disk3s6 - VM (APFS) [APFS VM] (20 KB used) disk0s3 [APFS Container] 5.37 GB disk2 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes) disk2s1 - Recovery (APFS) [Recovery] (792 MB used) disk2s2 - Update (APFS) (29 KB used) disk4 - Fantom RAID 0 2.00 TB External USB super_speed_limited USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 [APFS Container] 2.00 TB disk5 [APFS Virtual drive] 2.00 TB (Shared by 1 volumes) disk5s2 - B****p (APFS) (1.07 TB used) Mounted Volumes: disk1s1 - iSCPreboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/iSCPreboot Used: 6 MB Shared values Size: 524 MB Free: 506 MB disk1s2 - xART Filesystem: APFS Mount point: /System/Volumes/xarts Used: 6 MB Shared values Size: 524 MB Free: 506 MB disk1s3 - Hardware Filesystem: APFS Mount point: /System/Volumes/Hardware Used: 909 KB Shared values Size: 524 MB Free: 506 MB disk3s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 9.07 GB Shared values Size: 2.00 TB Free: 1.52 TB disk3s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 4.82 GB Shared values Size: 2.00 TB Free: 1.52 TB disk3s4 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 12 MB Shared values Size: 2.00 TB Free: 1.52 TB disk3s5 - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 462.75 GB Shared values Size: 2.00 TB Free: 1.52 TB disk3s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 20 KB Shared values Size: 2.00 TB Free: 1.52 TB disk5s2 - B****p Filesystem: APFS Mount point: /Volumes/B****p Used: 1.07 TB Shared values Size: 2.00 TB Free: 929.78 GB Network: Interface en0: Ethernet Interface en8: Ethernet Adapter (en8) Interface en9: Ethernet Adapter (en9) Interface en10: Ethernet Adapter (en10) Interface en11: Ethernet Adapter (en11) Interface en12: Ethernet Adapter (en12) Interface en13: Ethernet Adapter (en13) Interface bridge0: Thunderbolt Bridge Interface en1: Wi-Fi 802.11 a/b/g/n/ac/ax System Software: macOS Ventura 13.4.1 (22F82) Time since boot: Less than an hour Configuration Files: /etc/hosts - Count: 1 Notifications: LogiMgrDaemon.app one notification (one scheduled) EtreCheckPro.app 6 notifications CleanMyMac X.app one notification (one scheduled) Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and CleanMyMac Unsigned Files: Unsigned files are hidden. 2 unsigned processes one unsigned app Applications: 499 apps 51 x86-only apps 5 unsigned apps Kernel Extensions: /Applications/ExpressVPN.app [Not Loaded] ExpressVPNSplitTunnel.kext - com.expressvpn.splittunnel (ExprsVPN LLC, 1.0.2 - SDK 12) /Applications/Parallels Desktop.app [Not Loaded] prl_hypervisor.kext - com.parallels.kext.hypervisor (Parallels International GmbH, 18.3.1 53614 - SDK 10.11) [Not Loaded] prl_netbridge.kext - com.parallels.kext.netbridge (Parallels International GmbH, 18.3.1 53614 - SDK 10.9) [Not Loaded] prl_usb_connect.kext - com.parallels.kext.usbconnect (Parallels International GmbH, 18.3.1 53614 - SDK 10.9) [Not Loaded] prl_vnic.kext - com.parallels.kext.vnic (Parallels International GmbH, 18.3.1 53614 - SDK 10.9) /Library/Application Support/Logitech.localized/Logitech Options.localized [Not Loaded] LogiMgrDriver.kext - com.logitech.manager.kernel.driver (Logitech Inc., 7.12.1 - SDK 10.12) /Library/Application Support/Paragon Software/Snapshot [Not Loaded] ParagonSnapshot.kext - com.Paragon-software.ParagonSnapshot (Paragon Software GmbH, 3.3.0 - SDK 10.11) /Library/Extensions [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (HP Inc., 5.32.0 - SDK 10.15) [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (HP Inc., 3.7.0 - SDK 10.15) [Not Loaded] VDMounter.kext - com.paragon-software.kext.VDMounter (Paragon Software GmbH, 1370.2 - SDK 10.8) System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 199 Apple tasks [Running] 148 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 22 Apple tasks [Loaded] 216 Apple tasks [Running] 159 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2023-05-21) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2023-05-21) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Not Loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2023-05-21) Executable: /Library/PrivilegedHelperTools/com.bombich.ccchelper [Running] com.expressvpn.expressvpnd.plist (ExprsVPN LLC - installed 2023-05-21) Executable: /Applications/ExpressVPN.app/Contents/MacOS/expressvpnd [Running] com.logi.optionsplus.updater.plist (Logitech Inc. - installed 2023-06-19) Executable: /Library/Application Support/Logitech.localized/LogiOptionsPlus/logioptionsplus_agent.app/Contents/Frameworks/logioptionsplus_updater.app/Contents/MacOS/logioptionsplus_updater [Running] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2023-05-21) Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac4.Agent [Loaded] com.microsoft.EdgeUpdater.update-internal.109.0.1518.107.system.plist (Microsoft Corporation - installed 2023-06-19) Command: /Library/Microsoft/EdgeUpdater/109.0.1518.107/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --server --service=update-internal --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --system [Loaded] com.microsoft.EdgeUpdater.update.system.plist (Microsoft Corporation - installed 2023-06-19) Command: /Library/Microsoft/EdgeUpdater/109.0.1518.107/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --server --service=update --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --system [Loaded] com.microsoft.EdgeUpdater.wake.109.0.1518.107.system.plist (Microsoft Corporation - installed 2023-06-19) Command: /Library/Microsoft/EdgeUpdater/109.0.1518.107/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --wake --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --enable-logging --system [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-06-17) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-06-17) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-05-21) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Not Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2023-05-21) Executable: /Library/PrivilegedHelperTools/com.paragon-software.installer [Not Loaded] com.paragon-software.snapshot.plist (Paragon Software GmbH - installed 2023-05-21) Executable: /Library/Application Support/Paragon Software/Snapshot/SnapshotDaemon [Other] com.paragon-software.vdmounter.plist (Paragon Software GmbH - installed 2023-05-21) Command: /sbin/kextload /Library/Extensions/VDMounter.kext [Loaded] com.parallels.toolbox.CleanDriveHelper.plist (Parallels International GmbH - installed 2023-05-21) Executable: /Library/PrivilegedHelperTools/com.parallels.toolbox.CleanDriveHelper [Loaded] com.parallels.toolbox.UninstallAppsHelper.plist (Parallels International GmbH - installed 2023-05-21) Executable: /Library/PrivilegedHelperTools/com.parallels.toolbox.UninstallAppsHelper [Loaded] com.purevpn.macapp.HelperTool.plist (GZ Systems Limited - installed 2023-05-21) Executable: /Library/PrivilegedHelperTools/com.purevpn.macapp.HelperTool Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2023-05-21) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.logi.optionsplus.plist (Logitech Inc. - installed 2023-06-19) Command: /Library/Application Support/Logitech.localized/LogiOptionsPlus/logioptionsplus_agent.app/Contents/MacOS/logioptionsplus_agent --launchd [Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2023-05-22) Command: /Applications/Logi Options.app/Contents/Support/LogiMgrDaemon.app/Contents/MacOS/LogiMgrDaemon --launchd [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-06-11) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-06-17) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Not Loaded] com.oracle.java.Java-Updater.plist (Not signed - installed ) User Launch Agents: [Loaded] com.DigiDNA.iMazing2Mac.Mini.plist (DigiDNA SARL - installed 2022-12-23) Executable: /Applications/iMazing.app/Contents/MacOS/iMazing Mini.app/Contents/MacOS/iMazing Mini [Running] com.imobie.AnyTransToolHelpers.plist (iMobie Inc. - installed 2023-04-03) Executable: ~/Library/Application Support/com.imobie.AnyTrans/AnyTransToolHelpers.app/Contents/MacOS/AnyTransToolHelpers [Loaded] com.microsoft.OneDriveMigrationLauncher.plist (App Store - installed 2023-06-18) Executable: /Applications/OneDrive.app/Contents/MacOS/OneDrive User Login Items: [Running] CleanMyMac X Menu (MacPaw Inc. - installed 2022-10-02) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Running] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2022-10-02) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Not Loaded] ExpressVPN Launcher (ExprsVPN LLC - installed 2023-05-21) Modern Login Item /Applications/ExpressVPN.app/Contents/Library/LoginItems/ExpressVPN Launcher.app [Loaded] HPPSDrMonitorHelper (App Store - installed 2023-06-25) Modern Login Item /Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HP Diagnose & Fix.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app [Running] OneDrive (App Store - installed 2023-06-25) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (App Store - installed 2023-06-25) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (App Store - installed 2023-06-25) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2023-03-25) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2020-12-01) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Running] AirBackupHelper (iMobie Inc. - installed 2023-04-01) Application ~/Library/Application Support/com.imobie.AnyTrans/AirBackupHelper.app [Running] AnyTransToolHelpers (iMobie Inc. - installed 2023-04-03) Application ~/Library/Application Support/com.imobie.AnyTrans/AnyTransToolHelpers.app App Extensions: Widgets: Microsoft Edge Widgets - /Applications/Microsoft Edge.app Plugins: Parallels VMs - /Applications/Parallels Desktop.app RoboForm - /Applications/RoboForm.app Safari extensions: "Open In" button for Internet Explorer - /Applications/Parallels Desktop.app Screenshot Page Safari Extension - /Applications/Parallels Toolbox.app/Contents/Applications/Screenshot Page.app RoboForm - /Applications/RoboForm.app Download Video - /Applications/Parallels Toolbox.app/Contents/Applications/Download Video.app File providers: OneDrive File Provider - /Applications/OneDrive.app Share services: Send with Windows Email App - /Applications/Parallels Desktop.app OneNote - /Applications/Microsoft OneNote.app Finder sync extensions: OneDrive Finder Integration - /Applications/OneDrive.app QuickLook Previews: EtreCheckQuickLook - /Applications/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): ExeQL - /Applications/Parallels Desktop.app com.microsoft.windows-executable *.exe ParallelsQL - /Applications/Parallels Desktop.app com.parallels.vm.vmpackage.packed *.pvmp com.parallels.vm.vmpackage *.pvm com.parallels.vm.macvmpackage *.macvm com.vmware.foreign.pvm com.parallels.vm.vmpackage.compressed *.pvmz Internet Plug-ins: AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2023-05-21) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2023-05-21) Backup: Time Machine information is limited without Full Disk Access Destinations: B****p [Local] (Last used) 2 local snapshots Oldest local snapshot: 2023-06-28 18:17:05 Last local snapshot: 2023-06-30 17:33:20 One other local snapshot 3rd party backup: Carbon Copy Cloner Performance: System Load: 2.04 (1 min ago) 3.46 (5 min ago) 1.91 (15 min ago) Nominal I/O usage: 144.62 MB/s File system: 9.10 seconds Write speed: 5556 MB/s Read speed: 4953 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 10 % Idle: 86 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) fileproviderd 138.16 % (Apple) prl_vm_app 54.18 % (Parallels International GmbH) WindowServer 21.32 % (Apple) kernel_task 11.93 % (Apple) EtreCheckPro 11.50 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) prl_vm_app 9.80 GB (Parallels International GmbH) EtreCheckPro 1.05 GB (Etresoft, Inc.) OneDrive 602 MB (App Store) Clipboard History 232 MB (Parallels International GmbH) prl_client_app 199 MB (Parallels International GmbH) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 1 MB / 540 KB (Apple) logioptionsplus_agent 1 MB / 0 B (Logitech Inc.) rapportd 185 KB / 113 KB (Apple) apsd 87 KB / 178 KB (Apple) mobileassetd 22 KB / 3 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) prl_vm_app 114 (Parallels International GmbH) fileproviderd 64 (Apple) WindowServer 5 (Apple) prl_client_app 3 (Parallels International GmbH) prl_disp_service 2 (Parallels International GmbH) Virtual Memory Information: Physical RAM: 128 GB Free RAM: 112.73 GB Used RAM: 8.59 GB Cached files: 6.67 GB Available RAM: 119.41 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-05-04 macOS Rapid Security Response 13.3.1 (a) (13.3.1 (a)) 2023-05-06 Microsoft Edge (114.0.1823.55) 2023-05-08 Unzip One (4.0) 2023-05-15 Adobe Acrobat Reader (23.001.20177) (23.001.20177) 2023-05-21 macOS 13.4 (13.4) 2023-05-22 LogiBolt (1.0) 2023-05-29 iMovie (10.3.6) 2023-06-17 Microsoft AutoUpdate (4.60.23061100) 2023-06-17 Microsoft Excel (16.74.23061100) 2023-06-17 Microsoft OneNote (16.74.23061100) 2023-06-17 Microsoft PowerPoint (16.74.23061100) 2023-06-17 Microsoft Word (16.74.23061100) 2023-06-18 Keynote (13.1) 2023-06-18 Pages (13.1) 2023-06-18 Numbers (13.1) 2023-06-24 XProtectPlistConfigData (2168) 2023-06-24 XProtectPayloads (101) 2023-06-25 My Applications (1.0.2) 2023-06-25 HP Smart (14.6.1.1403) 2023-06-25 OneDrive (23.119.0606) 2023-06-25 macOS 13.4.1 (13.4.1) 2023-06-25 RosettaUpdateAuto (1.0.0.0.1.1686832204) 2023-06-28 Microsoft Outlook (16.74.23062500) Diagnostics Information (past 7-30 days): 2023-07-01 12:13:11 Kernel Panic (2 times) Details: panic(cpu 0 caller 0xfffffe001c667b18): "dart-ave0 (0xfffffe16a5e13800 ): DART(CPUDART) error: SID 0 PTE invalid exception on write of DVA 0x 3df1500 (TTBR 0 SEG 0x1 PTE 0x77c) ERROR_STATUS 0x80000404 TIME 0x2f06 b7f6d6f TTE 0 AXI_ID 0x40"@AppleT6000DART.cpp:1407 Panicked task 0xfffffe203f1942b8: 0 pages, 823 threads: pid 0: kernel_ task 2023-07-01 11:36:14 fileproviderd - High CPU Use Executable: /System/Library/Frameworks/FileProvider.framework/Support/fileproviderd 2023-06-28 18:17:01 backupd - High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2023-06-25 12:21:29 OneDrive.app - High CPU Use Executable: /Applications/OneDrive.app End of report