// EtreCheckPro version: 6.8.11 (68081) Report generated: 2025-09-09 13:07:40 Download EtreCheckPro from https://etrecheck.com Runtime: 5:47 Performance: Good Problem: Computer is restarting Description: Computer randomly restarts Major Issues:     Anything that appears on this list needs immediate attention.     Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.     Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues:     These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.     No Time Machine backup - Time Machine backup not found.     Clean up - There are orphan files that could be removed.     System modifications - There are a large number of system modifications running in the background.     Runaway user process - A user process is using a large percentage of your CPU.     External drives and performance - There are external drives connected that could be affecting performance.     Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information:     iMac (Retina 5K, 27-inch, 2020)         Status: Supported     iMac Model: iMac20,1     3.8 GHz 8-Core Intel Core i7 (i7-10700K) CPU: 8-core     32 GB RAM - Upgradeable Video Information:     AMD Radeon Pro 5500 XT - VRAM: 8 GB         iMac (built-in) 5120 x 2880 Drives:     disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes)     Internal PCI-Express 8.0 GT/s x4 NVM Express     S.M.A.R.T. Details: 8% used, 101.29 TB written, 100% health, 306 unsafe shutdowns         disk0s1 - EFI [EFI] 315 MB         disk0s2 [APFS Container] 499.96 GB             disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes)                 disk1s1 - U******** - Data (APFS) [APFS Virtual drive] (277.70 GB used)                 disk1s2 - Preboot (APFS) [APFS Preboot] (2.49 GB used)                 disk1s3 - Recovery (APFS) [Recovery] (1.33 GB used)                 disk1s4 - VM (APFS) [APFS VM] (20 KB used)                 disk1s5 (APFS) [APFS Container] (11.26 GB used)                     disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (11.26 GB used)                 disk1s6 - Update (APFS) (2 MB used)     disk2 - Apple Disk Image 54 MB (Disk Image)     External Virtual Interface         disk2s1 - S***********S (Mac OS Extended) 54 MB (51 MB used) Mounted Volumes:     disk1s1 - U******** - Data [APFS Virtual drive]         Filesystem: APFS         Mount point: /System/Volumes/Data         Encrypted         Used: 277.70 GB         Shared values             Size: 499.96 GB             Free: 207.02 GB             Available: 208.58 GB     disk1s2 - Preboot [APFS Preboot]         Filesystem: APFS         Mount point: /System/Volumes/Preboot         Used: 2.49 GB         Shared values             Size: 499.96 GB             Free: 207.02 GB     disk1s4 - VM [APFS VM]         Filesystem: APFS         Mount point: /System/Volumes/VM         Used: 20 KB         Shared values             Size: 499.96 GB             Free: 207.02 GB     disk1s5s1 - Macintosh HD [APFS Snapshot]         Filesystem: APFS         Mount point: /         Read-only: Yes         Used: 11.26 GB         Shared values             Size: 499.96 GB             Free: 207.02 GB             Available: 208.58 GB     disk1s6 - Update         Filesystem: APFS         Mount point: /System/Volumes/Update         Used: 2 MB         Shared values             Size: 499.96 GB             Free: 207.02 GB     disk2s1 - S***********S         Filesystem: Mac OS Extended         Disk Image         Mount point: /Volumes/S***********S         Read-only: Yes         Size: 54 MB USB:     USB 3.1 bus              USB 3.1 bus         Apple Inc. - Magic Keyboard     T2Bus         Apple - Headset         Apple Inc. - Ambient Light Sensor         Apple Inc. - FaceTime HD Camera (Built-in)         Apple Inc. - Apple T2 Controller Network:     Interface en0: Ethernet     Interface en4: Thunderbolt Ethernet Slot 1     Interface en6: USB 10/100/1000 LAN     Interface en9: Thunderbolt Ethernet Slot 2     Interface en1: Wi-Fi         802.11 a/b/g/n/ac     Interface bridge0: Thunderbolt Bridge     iCloud is limited without Full Disk Access     Firewall:         Blocked apps: None System Software:     macOS Sequoia 15.6.1 (24G90)     Installed 2025-08-21     Time since boot: Less than an hour Security:     Gatekeeper: App Store and identified developers     System Integrity Protection: Enabled     Antivirus software: Apple and Sophos System Extensions:     [Running] networkextension - version 10.10.3 (Sophos - installed 2025-08-06)         Application: /Applications/Sophos/Sophos Network Extension.app - version 10.10.3 (Sophos - installed 2025-08-06)     [Running] com.sophos.endpoint.scanextension - version 10.10.4 (Sophos - installed 2025-08-22)         Application: /Applications/Sophos/Sophos Detection.app - version 10.10.4 (Sophos - installed 2025-08-22)         Description: Scanning Services     [Not Loaded] TransparentProxyTestExtension - version 10.10.3 (Sophos - installed 2025-08-06)         Application: /Applications/Sophos/Tools/Sophos Transparent Proxy Test Tool.app - version 10.10.3 (Sophos - installed 2025-08-06)     [Not Loaded] ContentFilterTestExtension - version 10.10.3 (Sophos - installed 2025-08-06)         Application: /Applications/Sophos/Tools/Sophos Content Filter Test Tool.app - version 10.10.3 (Sophos - installed 2025-08-06) Kernel Extensions:     /Library/Application Support/CleverFiles/BackService.app         [Not Loaded] SecureDisk_11.kext - com.cleverfiles.SecureDisk-11 (Justin Johnson, 1.0 - SDK 13) System Launch Daemons:     [Not Loaded] 39 Apple tasks     [Loaded] 186 Apple tasks     [Running] 189 Apple tasks     [Other] 4 Apple tasks System Launch Agents:     [Not Loaded] 21 Apple tasks     [Loaded] 223 Apple tasks     [Running] 205 Apple tasks Launch Daemons:     [Other] com.addigy.block-macOS-14.plist (Not signed - installed 2024-07-18)         Command: /Library/Addigy/pblock -f /Library/Addigy/macOS-14-names.txt -send-ticket     [Other] com.addigy.block-macOS-15.plist (Not signed - installed 2024-09-25)         Command: /Library/Addigy/pblock -f /Library/Addigy/macOS-15-names.txt -send-ticket     [Other] com.addigy.lan-cache.plist (Not signed - installed 2025-02-12)         Command: /Library/Addigy/lan-cache host     [Other] com.addigy.watchdog.plist (Not signed - installed 2025-05-19)         Executable: /Library/Addigy/watchdog     [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-12-07)         Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator     [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-12-07)         Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper     [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2025-07-07)         Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2     [Running] com.aladdin.aksusbd.plist (Gemalto, Inc. - installed 2025-01-10)         Command: /usr/local/sentinel/aksusbd -f     [Running] com.aladdin.hasplmd.plist (Gemalto, Inc. - installed 2025-01-10)         Command: /usr/local/sentinel/hasplmd -s -f     [Running] com.bjango.istatmenus.daemon.plist (Bjango Pty Ltd - installed 2025-08-25)         Executable: /Library/Application Support/iStat Menus 7/com.bjango.istatmenus.daemon     [Loaded] com.bjango.istatmenus.installer.plist (Bjango Pty Ltd - installed 2025-08-25)         Executable: /Library/PrivilegedHelperTools/com.bjango.istatmenus.installer     [Running] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2025-07-04)         Executable: /Library/Application Support/CleverFiles/BackService.app/Contents/MacOS/cfbackd     [Loaded] com.google.GoogleUpdater.wake.system.plist (Google LLC - installed 2025-08-11)         Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 --system     [Not Loaded] com.google.keystone.daemon.plist (Not signed - installed 2024-11-06)              [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-05-19)         Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper         Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app     [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-05-19)         Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper     [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2025-01-22)         Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper     [Running] com.sophos.common.servicemanager.plist (Sophos - installed 2025-08-06)         Executable: /Library/Sophos Anti-Virus/SophosServiceManager.app/Contents/MacOS/SophosServiceManager     [Not Loaded] com.sophos.sophoscbr.plist (Sophos - installed 2025-08-06)         Executable: /Library/SophosCBR/SophosCBR.bundle/Contents/MacOS/SophosCBR     [Running] com.wacom.UpdateHelper.plist (Wacom Technology Corp. - installed 2025-06-03)         Executable: /Library/PrivilegedHelperTools/com.wacom.UpdateHelper.app/Contents/MacOS/com.wacom.UpdateHelper     [Running] com.xrite.device.xrdd.plist (X-Rite, Incorporated - installed 2025-01-10)         Executable: /Library/Application Support/X-Rite/Frameworks/XRiteDevice.framework/Versions/B/Resources/xrdd     [Loaded] com.xrite.device.xrdd.restart.plist (X-Rite, Incorporated - installed 2025-08-17)         Command: /bin/sh /Applications/i1Profiler/i1Profiler.app/Contents/Resources/restartXrd.sh Launch Agents:     [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-12-07)         Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper     [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2025-07-07)         Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true     [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2025-08-20)         Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot     [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-11-06)              [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-11-06)              [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-03-31)         Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent         Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app     [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-05-19)         Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent     [Running] com.sophos.user.agent.plist (Sophos - installed 2025-08-06)         Executable: /Library/Sophos Anti-Virus/SophosUserAgent.app/Contents/MacOS/SophosUserAgent     [Running] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2025-06-03)         Executable: /Library/PrivilegedHelperTools/com.wacom.DataStoreMgr.app/Contents/MacOS/com.wacom.DataStoreMgr     [Running] com.wacom.IOManager.plist (Wacom Technology Corp. - installed 2025-06-03)         Executable: /Library/PrivilegedHelperTools/Wacom_IOManager.app/Contents/MacOS/Wacom_IOManager     [Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2025-06-03)         Executable: /Applications/Wacom Tablet.localized/.Tablet/TabletDriver.app/Contents/MacOS/TabletDriver     [Loaded] com.xrite.i1Profiler.tray.plist (X-Rite, Incorporated - installed 2025-01-10)         Command: /usr/bin/open /Applications/i1Profiler/i1ProfilerTray.app User Launch Agents:     [Running] com.bjango.istatmenus.agent.plist (Bjango Pty Ltd - installed 2025-08-25)         Executable: ~/Library/Application Support/iStat Menus 7/iStat Menus Helper.app/Contents/MacOS/iStat Menus Helper     [Running] com.bjango.istatmenus.status.plist (Bjango Pty Ltd - installed 2025-08-25)         Executable: ~/Library/Application Support/iStat Menus 7/iStat Menus Menubar.app/Contents/MacOS/iStat Menus Menubar User Login Items:     [Not Loaded] AcronisAccessClientHelper (Acronis International GmbH - installed 2024-07-16)         Modern Login Item         /Applications/Acronis Files Connect.app/Contents/Library/LoginItems/AcronisAccessClientHelper.app     [Not Loaded] PasswordsMenuBarExtra (Apple - installed 2025-08-17)         Modern Login Item         /System/Applications/Passwords.app/Contents/Library/LoginItems/PasswordsMenuBarExtra.app     [Not Loaded] WeatherMenu (Apple - installed 2025-08-17)         Modern Login Item         /System/Applications/Weather.app/Contents/Library/LoginItems/WeatherMenu.app Applications:     789 Apple apps     136 3rd party apps     52 x86-only apps     No unsigned apps App Extensions:     Finder sync extensions:         [Loaded] Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app     Widgets:         [Loaded] PowerPointWidgetKit - /Applications/Microsoft PowerPoint.app         [Loaded] WordWidgetKit - /Applications/Microsoft Word.app         [Loaded] ExcelWidgetKit - /Applications/Microsoft Excel.app         [Loaded] CalendarWidgetExtension - /Applications/Microsoft Outlook.app     QuickLook Previews:         [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app             com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins:     AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2025-07-07) 3rd Party System settings:     WacomCenter (Wacom Technology Corp. - installed 2025-06-03)     WacomTablet (Wacom Technology Corp. - installed 2025-06-03) Backup:     Time Machine information is limited without Full Disk Access Performance:     System Load: 4.50 (1 min ago) 2.33 (5 min ago) 1.81 (15 min ago)     Nominal I/O usage: 13.74 MB/s     File system: 69.79 seconds     Write speed: 2327 MB/s     Read speed: 2090 MB/s CPU Usage Snapshot:     Type Overall     System: 22 %     User: 33 %     Idle: 44 % Top Processes Snapshot by CPU:     Process (count) CPU (Source - Location)     Sophos Detection 102.50 % (Not signed)     Splashtop SOS 94.98 % (Splashtop Inc.)     EtreCheckPro 32.32 % (Etresoft, Inc.)     SophosScanAgent 25.24 % (Sophos)     WindowServer 14.02 % (Apple) Top Processes Snapshot by Memory:     Process (count) RAM usage (Source - Location)     EtreCheckPro 1.51 GB (Etresoft, Inc.)     Creative Cloud 993 MB (Adobe Inc.)     Sophos Detection 977 MB (Not signed)     SophosServiceManager 738 MB (Sophos)     MTLCompilerService (6) 685 MB (Apple) Top Processes Snapshot by Network Use:     Process Input / Output (Source - Location)     mDNSResponder 360 KB / 53 KB (Apple)     corespeechd 948 B / 264 KB (Apple)     trustd 54 KB / 4 KB (Apple)     netbiosd 38 KB / 9 KB (Apple)     remoted 19 KB / 22 KB (Apple) Top Processes Snapshot by Energy Use:     Process (count) Energy (0-100) (Source - Location)     Splashtop SOS 43 (Splashtop Inc.)     ApplicationsStorageExtension 42 (Apple)     Sophos Detection 39 (Not signed)     SophosScanAgent 7 (Sophos)     com.sophos.endpoint.scanextension 7 (Sophos) Virtual Memory Information:     Physical RAM: 32 GB     Free RAM: 4.44 GB     Used RAM: 14.51 GB     Cached files: 13.05 GB     Available RAM: 17.49 GB     Swap Used: 0 B Software Installs (past 60 days):     Install Date Name (Version)     2025-07-16 Microsoft Outlook (16.100.25082415) - Installer     2025-07-16 Microsoft PowerPoint (16.100.25082415) - Installer     2025-07-16 Microsoft Word (16.100.25082415) - Installer     2025-07-16 Microsoft Excel (16.100.25082415) - Installer     2025-07-16 XProtectPlistConfigData (5305) - Software update     2025-07-17 Microsoft Excel (16.100.25082415) - Installer     2025-07-22 Adobe Acrobat Reader (25.001.20577) (25.001.20577) - Installer     2025-07-22 Microsoft Excel (16.100.25082415) - Installer     2025-07-23 Microsoft Excel (16.100.25082415) - Installer     2025-07-23 Microsoft Outlook (16.100.25082415) - Installer     2025-07-23 Microsoft PowerPoint (16.100.25082415) - Installer     2025-07-23 Microsoft Word (16.100.25082415) - Installer     2025-07-23 XProtectPlistConfigData (5308) - Software update     2025-07-30 Microsoft Excel (16.100.25082415) - Installer     2025-07-30 Microsoft Outlook (16.100.25082415) - Installer     2025-07-30 Microsoft PowerPoint (16.100.25082415) - Installer     2025-07-30 Microsoft Word (16.100.25082415) - Installer     2025-07-31 macOS 15.6 (15.6) - Software update     2025-08-06 XProtectCloudKitUpdate (5309) - XProtectUpdateService     2025-08-06 XProtectPlistConfigData (5309) - Software update     2025-08-06 XProtectPayloads (153) - Software update     2025-08-08 Adobe Acrobat (Continuous) (25.001.20577) - Installer     2025-08-13 Microsoft Excel (16.100.25082415) - Installer     2025-08-13 Microsoft Outlook (16.100.25082415) - Installer     2025-08-13 Microsoft PowerPoint (16.100.25082415) - Installer     2025-08-13 Microsoft Word (16.100.25082415) - Installer     2025-08-13 XProtectPlistConfigData (5310) - Software update     2025-08-20 Microsoft Excel (16.100.25082415) - Installer     2025-08-20 Microsoft Outlook (16.100.25082415) - Installer     2025-08-20 Microsoft PowerPoint (16.100.25082415) - Installer     2025-08-20 Microsoft Word (16.100.25082415) - Installer     2025-08-20 XProtectPlistConfigData (5311) - Software update     2025-08-21 Adobe Acrobat (25.001.20630) (25.001.20630) - Installer     2025-08-21 macOS 15.6.1 (15.6.1) - Software update     2025-08-27 XProtectCloudKitUpdate (5312) - XProtectUpdateService     2025-08-27 Microsoft Excel (16.100.25082415) - Installer     2025-08-27 Microsoft Outlook (16.100.25082415) - Installer     2025-08-27 Microsoft PowerPoint (16.100.25082415) - Installer     2025-08-27 Microsoft Word (16.100.25082415) - Installer     2025-08-28 XProtectPlistConfigData (5312) - Software update     2025-08-28 Adobe Acrobat (25.001.20643) (25.001.20643) - Installer     2025-09-09 XProtectCloudKitUpdate (5313) - XProtectUpdateService     2025-09-09 XProtectPlistConfigData (5313) - Software update Clean up:     /Library/LaunchDaemons/com.addigy.block-macOS-15.plist         /Library/Addigy/pblock         Executable not found     /Library/LaunchDaemons/com.addigy.lan-cache.plist         /Library/Addigy/lan-cache         Executable not found     /Library/LaunchDaemons/com.addigy.block-macOS-14.plist         /Library/Addigy/pblock         Executable not found     /Library/LaunchDaemons/com.addigy.watchdog.plist         /Library/Addigy/watchdog         Executable not found Diagnostics Information (past 60 days):     2025-09-09 13:00:00 Sophos Detection.app - High CPU Use         Executable: /Applications/Sophos/Sophos Detection.app     2025-09-09 12:47:50 SophosUpdater.app - High CPU Use         Executable: /Library/Sophos Anti-Virus/SophosUpdater.app     2025-09-09 12:43:41 fontd - Crash         Executable: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Support/fontd     2025-09-04 20:35:05 apfsd - High CPU Use (2 times)         First occurrence: 2025-09-02 14:11:15         Executable: /usr/libexec/apfsd     2025-09-04 20:12:31 Kernel Panic (8 times)         First occurrence: 2025-09-02 05:37:47         Details:             panic(cpu 1 caller 0xfffffff01cbee6a0): x86 CPU CATERR detected             Panicked task 0xffffffdfd1732c40: 0 pages, 199 threads: pid 0: kernel_             task     2025-09-02 17:11:06 Capture One 21.app - High CPU Use         Executable: /Applications/Capture One 21.app     2025-09-02 13:38:51 SophosMcsAgentD - Crash (2 times)         Executable: /Library/Sophos Anti-Virus/SophosMcsAgentD.bundle/Contents/MacOS/SophosMcsAgentD End of report //