EtreCheckPro version: 6.5.1 (6F003) Report generated: 2021-07-22 22:01:32 Download EtreCheckPro from https://etrecheck.com Runtime: 3:42 Performance: Good Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2019) iMac Model: iMac19,1 3.1 GHz 6-Core Intel Core i5 (i5-8600) CPU: 6-core 40 GB RAM - Upgradeable BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2667 BANK 1/ChannelA-DIMM1 - 16 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2667 BANK 3/ChannelB-DIMM1 - 16 GB DDR4 2667 Video Information: Radeon Pro 575X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 27.55 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (Shared - 20.46 GB used) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 20.39 GB used) disk2s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 243.82 GB used) disk2s3 - Preboot (APFS) [APFS Preboot] (Shared - 436 MB used) disk2s4 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk2s5 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s6 - Update (APFS) (Shared - 115 MB used) disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (Shared - 20.46 GB used) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 20.39 GB used) disk2s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 243.82 GB used) disk2s3 - Preboot (APFS) [APFS Preboot] (Shared - 436 MB used) disk2s4 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk2s5 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s6 - Update (APFS) (Shared - 115 MB used) Mounted Volumes: disk2s1 [APFS Container] 1.03 TB (Shared - 20.46 GB used, 755.50 GB free) APFS Mount point: /System/Volumes/Update/mnt1 Partitions: disk2s1s1 disk2s1s1 - Macintosh HD [APFS Snapshot] 1.03 TB (Shared - 20.39 GB used, 758.78 GB available, 755.50 GB free) APFS Mount point: / Read-only: Yes disk2s2 - Macintosh HD - Data [APFS Virtual drive] 1.03 TB (Shared - 243.82 GB used, 758.78 GB available, 755.50 GB free) APFS Mount point: /System/Volumes/Data disk2s3 - Preboot [APFS Preboot] 1.03 TB (Shared - 436 MB used, 755.50 GB free) APFS Mount point: /System/Volumes/Preboot disk2s5 - VM [APFS VM] 1.03 TB (Shared - 2.15 GB used, 755.50 GB free) APFS Mount point: /System/Volumes/VM disk2s6 - Update 1.03 TB (Shared - 115 MB used, 755.50 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 4.82 GB available System Software: macOS Big Sur 11.4 (20F71) Time since boot: Less than an hour Notifications: Microsoft Outlook.app 7 notifications Creative Cloud.app 2 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 2 Old Applications: 92 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] FTDIKext.kext - com.FTDI.driver.D2XXHelper (1.0 - SDK 10.14) [Not Loaded] SiLabsUSBDriver64.kext - com.silabs.driver.CP210xVCPDriver64 (3.0.0d1) [Not Loaded] Pen Tablet.kext - com.wacom.kext.pentablet (Pen Tablet 5.3.7-6 - SDK 10.12) System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 184 Apple tasks [Running] 141 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 186 Apple tasks [Running] 131 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-07-22) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-04-29) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2021-07-12) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-07-21) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-21) [Running] com.wacom.UpdateHelper.plist (Wacom Technology Corp. - installed 2021-05-07) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-11) [Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-07-22) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-04-29) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-29) [Loaded] com.adobe.ccxprocess.plist (Adobe Systems, Inc. - installed 2021-06-11) [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2021-07-12) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2021-07-12) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2021-07-12) [Running] com.citrix.WebLauncher.plist (Citrix Systems, Inc. - installed 2021-07-12) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-07-21) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-07-21) [Running] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2021-05-07) [Running] com.wacom.IOManager.plist (Wacom Technology Corp. - installed 2021-05-07) [Running] com.wacom.pentablet.plist (Wacom Technology Corp. - installed 2016-10-11) [Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2021-05-07) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-29) User Login Items: [Running] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2021-07-16) Application /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Running] Backup and Sync (Google, Inc. - installed 2021-06-19) Application /Applications/Backup and Sync.app [Not Loaded] Launcher Disabler (App Store - installed 2021-07-21) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (App Store - installed 2021-07-21) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] SpeedTestHelper (App Store - installed 2021-05-02) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2021-07-16) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-16) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-07-22) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-16) 3rd Party Preference Panes: WacomTablet (Wacom Technology Corp. - installed 2021-05-07) Backup: Time Machine Not Configured! Performance: System Load: 1.85 (1 min ago) 1.65 (5 min ago) 1.38 (15 min ago) Nominal I/O speed: 28.38 MB/s File system: 14.57 seconds Write speed: 861 MB/s Read speed: 1475 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 6 % Idle: 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) com.apple.MobileSoftwareUpdate.UpdateBrainService 63.24 % (? - /private/var/db/com.apple.xpc.roleaccountd.staging/com.apple.MobileSoftwareUpdate.UpdateBrainService.16777224.19926755.xpc/Contents/MacOS) EtreCheckPro 12.36 % (Etresoft, Inc.) WindowServer 3.90 % (Apple) kernel_task 2.54 % (Apple) mdbulkimport (3) 1.00 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 788 MB (Etresoft, Inc.) Google Chrome Helper (Renderer) (5) 758 MB (Google, Inc.) Adobe CEF Helper (Renderer) 582 MB (Adobe Inc.) Google Chrome 503 MB (Google, Inc.) firefox 414 MB (Mozilla Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 91 KB / 60 KB (Apple) firefox 38 KB / 7 KB (Mozilla Corporation) apsd 6 KB / 28 KB (Apple) trustd 26 KB / 2 KB (Apple) parsecd 11 KB / 925 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) com.apple.MobileSoftwareUpdate.UpdateBrainService 26 (? - /private/var/db/com.apple.xpc.roleaccountd.staging/com.apple.MobileSoftwareUpdate.UpdateBrainService.16777224.19926755.xpc/Contents/MacOS) WindowServer 2 (Apple) mdbulkimport (3) 2 (Apple) fseventsd 1 (Apple) mds 1 (Apple) Virtual Memory Information: Physical RAM: 40 GB Free RAM: 20.38 GB Used RAM: 10.87 GB Cached files: 8.75 GB Available RAM: 29.13 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-06-02 Numbers (11.1) 2021-06-02 Keynote (11.1) 2021-06-02 Pages (11.1) 2021-06-07 macOS 11.4 (11.4) 2021-06-14 Adobe Acrobat DC (21.005.20048) (21.005.20048) 2021-06-14 Wacom Tablet (0) 2021-07-01 XProtectPlistConfigData (2149) 2021-07-01 MRTConfigData (1.81) 2021-07-09 iMovie (10.2.5) 2021-07-16 Citrix Workspace (21.07.0) 2021-07-16 Adobe Acrobat DC (21.005.20058) (21.005.20058) 2021-07-21 Microsoft Teams (1.00.416567) 2021-07-21 OneDrive (21.129.0627) Diagnostics Information (past 7-30 days): 2021-07-22 21:40:38 CCLibrary.app Crash Executable: /Library/Application Support/Adobe/Creative Cloud Libraries/CCLibrary.app 2021-07-22 21:39:05 AdobeIPCBroker.app Crash Executable: /Library/Application Support/Adobe/*/AdobeIPCBroker.app 2021-07-22 21:17:10 Kernel Panic (4 times) Details: panic(cpu 0 caller 0xffffff801418d8aa): "UPSB(iMac19,1): thunderbolt p ower on failed 0xffffffff\n"@/System/Volumes/Data/SWE/macOS/BuildRoots /e90674e518/Library/Caches/com.apple.xbs/Sources/IOPCIFamily/IOPCIFami ly-428.120.4/IOPCIBridge.cpp:1433 2021-07-21 20:41:51 PenTabletDriver.app Crash (40 times) Executable: /Library/Application Support/Tablet/PenTabletDriver.app Details: objc_msgSend() selector name: release 2021-07-17 13:24:08 WindowServer High CPU Use Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer 2021-07-16 13:35:04 Adobe InDesign 2021.app Crash Executable: /Applications/Adobe InDesign 2021/Adobe InDesign 2021.app End of report