EtreCheckPro version: 6.8.7 (68068) Report generated: 2025-04-19 17:50:00 Download EtreCheckPro from https://etrecheck.com Runtime: 12:21 Performance: Poor Problem: Computer is restarting Description: {"roots_installed":0,"caused_by":"bridgeos&qu ot;,"os_version":"Bridge OS 9.4 (22P4248)","m acos_system_state":"unknown","incident_id":&q uot;8FADB49B-4C5D-40B8-A65F-E1DDA1F6A61C","bug_type":&q uot;210","bridgeos_roots_installed":0,"timestamp&q uot;:"2025-04-19 21:02:06.00 +0000"} { "build" : "Bridge OS 9.4 (22P4248)", "product" : "iBridge2,12", "socId" : "8012", "socRevision" : "10", "incident" : "8FADB49B-4C5D-40B8-A65F-E1DDA1F6A61C&qu ot;, "crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0d ec0de0001", "kernel" : "Darwin Kernel Version 24.4.0: Fri Mar 14 18:21:55 PDT 2025; root:xnu-11417.101.14~1\/RELEASE_ARM64_T8010", "date" : "2025-04-19 21:02:06.13 +0000", "panicString" : "Unexpected SoC (system) watchdog res et occurred", "panicFlags" : "0x0", "codeSigningMonitor" : 0, "bug_type" : "210", "foregroundAppHash" : "0", "macOSPanicString" : "not yet set", "binaryImages" : [], "notes" : ["missing stackshot buffer or size"] } Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Poor performance - EtreCheck report shows poor performance. This is unusual. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (Retina, 13-inch, 2019) Status: Supported MacBook Air Model: MacBookAir8,2 1.6 GHz Dual-Core Intel Core i5 (i5-8210Y) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB LPDDR3 2133 BANK 1/DIMM0 - 4 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 230 Video Information: Intel UHD Graphics 617 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (352.41 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (2.35 GB used) disk1s3 - Recovery (APFS) [Recovery] (1.24 GB used) disk1s4 (APFS) [APFS Container] (10.26 GB used) disk1s4s1 - M*********r (APFS) [APFS Snapshot] (10.26 GB used) disk1s5 - Update (APFS) (3 MB used) disk1s6 - VM (APFS) [APFS VM] (2.15 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 352.41 GB Shared values Size: 499.96 GB Free: 131.38 GB Available: 161.14 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 2.35 GB Shared values Size: 499.96 GB Free: 131.38 GB disk1s4s1 - M*********r [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 10.26 GB Shared values Size: 499.96 GB Free: 131.38 GB Available: 161.14 GB disk1s5 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 3 MB Shared values Size: 499.96 GB Free: 131.38 GB disk1s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 2.15 GB Shared values Size: 499.96 GB Free: 131.38 GB USB: USB 3.0 bus USB 3.1 bus T2Bus Apple Inc. - Apple Internal Keyboard / Trackpad Apple - Headset Apple Inc. - Ambient Light Sensor Apple Inc. - FaceTime HD Camera (Built-in) Apple Inc. - Apple T2 Controller Network: Interface en5: Thunderbolt Ethernet Interface bridge0: Thunderbolt Bridge Interface en0: Wi-Fi 802.11 a/b/g/n/ac Firewall: Blocked apps: System Software: macOS Sonoma 14.7.5 (23H527) Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Apps: 28 System Extensions: [Running] Norton - version 15.0.562 (NortonLifeLock, Inc. - installed 2025-04-17) Application: /Applications/Norton.app - version 15.0.562 (NortonLifeLock, Inc. - installed 2025-04-17) Kernel Extensions: /Applications/Norton.app [Not Loaded] NortonFileShield.kext - com.norton.mes.FileShield (NortonLifeLock, Inc., 4.0.0 - SDK 15) [Not Loaded] NortonPacketForwarder.kext - com.norton.mes.PacketForwarder (NortonLifeLock, Inc., 2.1 - SDK 15) System Launch Daemons: [Not Loaded] 41 Apple tasks [Loaded] 186 Apple tasks [Running] 174 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 205 Apple tasks [Running] 200 Apple tasks Launch Daemons: [Running] com.ea.app.backgroundservice.plist (EA Swiss Sarl - installed 2025-04-16) Executable: /Applications/EA app.app/Contents/Applications/EABackgroundService.app/Contents/MacOS/EABackgroundService [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2025-04-11) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2025-04-11) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-03-20) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-03-20) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-10-19) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.muse.hubd.plist (Musecy SM Ltd - installed 2024-09-21) Executable: /Applications/Muse Hub.app/Contents/Resources/hubd Location: /Applications/Muse Hub.app [Not Loaded] com.norton.init.plist (NortonLifeLock, Inc. - installed 2025-04-17) Executable: /Applications/Norton.app/Contents/Backend/hub/init.sh [Loaded] com.norton.init.plist (NortonLifeLock, Inc. - installed 2025-04-01) Executable: /Applications/Norton.app/Contents/Backend/hub/init.sh [Not Loaded] com.norton.update.plist (NortonLifeLock, Inc. - installed 2025-04-17) Executable: /Applications/Norton.app/Contents/Backend/scripts/update/update.sh [Loaded] com.norton.update.plist (NortonLifeLock, Inc. - installed 2025-04-01) Executable: /Applications/Norton.app/Contents/Backend/scripts/update/update.sh [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - Not found!) [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2025-04-16) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2025-04-11) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2025-04-15) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-03-18) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-03-20) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Not Loaded] com.norton.userinit.plist (NortonLifeLock, Inc. - installed 2025-04-17) Executable: /Applications/Norton.app/Contents/Backend/hub/userinit.sh [Loaded] com.norton.userinit.plist (NortonLifeLock, Inc. - installed 2025-04-01) Executable: /Applications/Norton.app/Contents/Backend/hub/userinit.sh [Not Loaded] com.oracle.java.Java-Updater.plist (Not signed - installed 2024-12-04) Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck [Loaded] us.zoom.updater.login.check.plist (Zoom Video Communications, Inc. - installed 2025-04-16) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --login-check [Loaded] us.zoom.updater.plist (Zoom Video Communications, Inc. - installed 2025-04-16) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --update User Launch Agents: [Running] com.ea.app.backgroundAgent.plist (EA Swiss Sarl - installed 2025-04-16) Executable: /Applications/EA app.app/Contents/Applications/EABackgroundAgent.app/Contents/MacOS/EABackgroundAgent [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2025-01-03) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-08-27) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-08-27) [Other] com.movavi.converteragent.startup.plist (Not signed - installed 2024-11-03) Command: /usr/bin/open '/Applications/Movavi Video Converter 24.app/Contents/MacOS/ConverterAgent.app' [Not Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2025-04-08) Command: ~/Library/Application Support/Steam/SteamApps/steamclean Public User Login Items: [Running] NasNaviHelper (App Store - installed 2024-03-27) Modern Login Item /Applications/NasNavigator2.app/Contents/Library/LoginItems/NasNaviHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2025-04-15) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Loaded] OneDrive Launcher (Microsoft Corporation - installed 2025-04-15) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app Applications: 617 Apple apps 163 3rd party apps 50 x86-only apps 28 unsigned apps App Extensions: Widgets: [Loaded] PowerPointWidgetKit - /Applications/Microsoft PowerPoint.app [Loaded] CalendarWidgetExtension - /Applications/Microsoft Outlook.app [Loaded] ExcelWidgetKit - /Applications/Microsoft Excel.app [Loaded] WordWidgetKit - /Applications/Microsoft Word.app Safari extensions: [Loaded] Grammarly for Safari - /Applications/Grammarly for Safari.app [Loaded] Open in IINA - /Applications/IINA.app File providers: [Loaded] OneDrive File Provider - /Applications/OneDrive.app Share services: [Loaded] OneNote - /Applications/Microsoft OneNote.app Finder sync extensions: [Not Loaded] OneDrive Finder Integration - /Applications/OneDrive.app [Loaded] Norton - /Applications/Norton.app QuickLook Previews: [Loaded] EtreCheckQuickLook - /Applications/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins: JavaAppletPlugin: Java 8 Update 441 build 07 (? - installed 2025-04-14) Audio Plug-ins: MSTeamsAudioDevice: 2024.45.00.6 (Microsoft Corporation - installed 2024-10-28) 3rd Party System settings: Java (? - installed 2024-12-04) Backup: Time Machine information is limited without Full Disk Access Destinations: M*********r [Local] (Last used) Performance: System Load: 6.41 (1 min ago) 11.61 (5 min ago) 23.38 (15 min ago) Nominal I/O usage: 0.37 MB/s File system: 75.23 seconds Write speed: 1090 MB/s Read speed: 1207 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 7 % Idle: 89 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 49.12 % (Apple) Mail 12.38 % (Apple) EtreCheckPro 11.74 % (Etresoft, Inc.) Console 9.32 % (Apple) kernel_task 8.43 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (10) 1.55 GB (Apple) EtreCheckPro 668 MB (Etresoft, Inc.) Safari 213 MB (Apple) kernel_task 185 MB (Apple) com.apple.WebKit.WebContent (3) 151 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) corespeechd 3 KB / 15 MB (Apple) Mail 4 MB / 38 KB (Apple) com.norton.mes.networkextension 2 MB / 327 KB (NortonLifeLock, Inc.) com.apple.WebKit.Networking 2 MB / 307 KB (Apple) apsd 367 KB / 873 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 6 (Apple) EABackgroundService 1 (EA Swiss Sarl) airportd 1 (Apple) EABackgroundAgent 1 (EA Swiss Sarl) locationd 1 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 48 MB Used RAM: 6.09 GB Cached files: 1.87 GB Available RAM: 1.91 GB Swap Used: 156 MB Software Installs (past 60 days): Install Date Name (Version) 2025-03-02 Mini Metro+ (1.7.3) 2025-03-05 XProtectPayloads (151) 2025-03-18 Asphalt 8+ (2.4.0) 2025-03-20 Microsoft AutoUpdate (4.78.25031830) 2025-03-28 Temple Run Legends (1.6.0) 2025-04-02 Asphalt (245012) 2025-04-04 Safari (18.4) 2025-04-04 macOS 14.7.5 (14.7.5) 2025-04-09 RCT Classic+ (1.0.419) 2025-04-14 Java 8 Update 441 (1.8.441.07) 2025-04-15 Microsoft OneNote (16.96.25041326) 2025-04-15 Microsoft Excel (16.96.25041326) 2025-04-15 Microsoft PowerPoint (16.96.25041326) 2025-04-15 Microsoft Outlook (16.96.25041326) 2025-04-15 Microsoft OneDrive (25.56.324) 2025-04-15 Microsoft Word (16.96.25041326) 2025-04-15 XProtectPlistConfigData (5295) 2025-04-16 Zoom Workplace (6.4.5.53616) 2025-04-16 Microsoft Teams (25060.203.3471.5023) Clean up: ~/Library/LaunchAgents/com.movavi.converteragent.startup.plist /Applications/Movavi Video Converter 24.app/Contents/MacOS/ConverterAgent.app Executable not found Diagnostics Information (past 60 days): 2025-04-19 21:02:06 Kernel Panic (2 times) Details: Unexpected SoC (system) watchdog reset occurred Additional reports of high CPU usage daily between late 2024 and April 2025