Adminâ  s MacBook Pro 2020-08-11
 EtreCheck version: 5.6 (5212)
Report generated: 2020-08-11 13@09@55 Download EtreCheck from https://etrecheck.com Runtime: 4@19
Performance: Good
Sandbox: Enabled
Full drive access: Disabled
Problem: Computer is too slow
Description:
Machine runs very slowly - eg, approx 50 â  bouncesʼ of Word in dock bef ore launch, several minutes to boot, etc. Affects all user accounts an
d all apps. HDD is less than 50% full, nothing obviously hogging RAM, which doesnʼt appear terribly low. HDD passes health check but could i t be bad sectors??
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Battery failure - Your battery is reporting that it needs to be serviced. Runaway process - A process is using a large percentage of your CPU.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improv ement.
No Time Machine backup - Time Machine backup not found.
Upgradeable hard drive - This machineʼs hard drive could be replaced with an SSD. This would dramatically im prove your machineʼs performance.
High battery cycle count - Your battery may be losing capacity.
Clean up - There are orphan files that could be removed.
Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run
by default in a future version of the operating system.
32-bit Apps - This machine has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access.
Kernel extensions present - This machine has kernel extensions that may not work in the future. Sharing enabled - This machine has sharing services enabled that could be a security risk.
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro Model: MacBookPro9,2
2.50 GHz Intel Core i5 (i5-3210M) CPU: 2-core 8 GB RAM - At maximum
BANK 0/DIMM0 - 4 GB DDR3 1600
BANK 1/DIMM0 - 4 GB DDR3 1600
Battery: Health = Service Battery - Cycle count = 783
Video Information:
Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1280 x 800
Drives:
disk0 - APPLE HDD HTS545050A7E362 500.11 GB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 499.90 GB
disk1 [APFS Virtual drive] 499.90 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 230.51 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared)
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Adminâ  s MacBook Pro 2020-08-11
 disk1s4 - VM (APFS) [APFS VM] (Shared - 4.29 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD
499.90 GB (Shared - 230.51 GB used, 264.98 GB available, 264.40 GB free) APFS
Mount point: /
disk1s4 - VM [APFS VM]
499.90 GB (Shared - 4.29 GB used, 264.40 GB free) APFS
Mount point: /private/var/vm
Network:
Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Ethernet
Interface fw0: FireWire
Interface en1: Wi-Fi
Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Interface en8: TomTom VIA 53
File sharing: Enabled
Printer sharing: Enabled Remote Management: Enabled Screen sharing: Enabled
System Software:
macOS Mojave 10.14.6 (18G5033) Time since boot: Less than an hour
Configuration Files:
File /etc/sysctl.conf exists but not expected
Notifications:
Notifications not available without Full Drive Access.
Security:
Gatekeeper: Enabled
System Integrity Protection: Enabled
Antivirus software: Apple and AVG
File sharing: Enabled
Printer sharing: Enabled Remote Management: Enabled Screen sharing: Enabled
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.avg.uninstall.plist
Executable: /Library/Application Support/AVGAntivirus/autouninstall/autouninstall.sh Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK
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Adminâ  s MacBook Pro 2020-08-11
 Launchd: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/com.avg.hub.schedule.plist Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/com.avg.hub.schedule.plist
Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/com.avg.init.plist
Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/init.sh Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist
Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchAgents/com.avg.userinit.plist
Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the legitimate list - probably OK
Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist
Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/Go
ogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist
Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switc
hboard
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/com.avg.update.plist
Executable: /Applications/AVGAntivirus.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the legitimate list - probably OK
Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist
Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/Go
ogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the legitimate list - probably OK
Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin
Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
Apps: 7
32-bit Applications:
56 32-bit apps
Kernel Extensions:
/Library/Application Support/Citrix Receiver CitrixGUSB.kext (Citrix Systems, Inc., 19.10.0 - SDK 10.9)
/Library/Extensions
Dropbox.kext (Dropbox, Inc., 1.8.2 - SDK 10.11)
System Launch Agents:
[Not Loaded] 15 Apple tasks
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Adminâ  s MacBook Pro 2020-08-11
 [Loaded] 189 Apple tasks [Running] 96 Apple tasks
System Launch Daemons:
[Not Loaded] 32 Apple tasks [Loaded] 197 Apple tasks [Running] 104 Apple tasks [Other] 2 Apple tasks
Launch Agents:
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2015-04-07) [Not Loaded] com.avg.hub.plist (AVG Technologies CZ, s.r.o. - installed 2020-04-14) [Other] com.avg.userinit.plist (? 3ed33f6f - installed 2020-06-02)
[Loaded] com.citrix.AuthManager_Mac.plist (? b095ca60 - installed 2019-10-03) [Running] com.citrix.ReceiverHelper.plist (S272Y5R93J - installed 2019-10-03) [Running] com.citrix.ServiceRecords.plist (S272Y5R93J - installed 2019-10-03)
Launch Daemons:
[Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2015-04-07) [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-06-23)
[Loaded] com.apple.aelwriter.plist (Apple - installed 2015-04-07)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-05-20) [Not Loaded] com.avg.hub.schedule.plist (? a81c8beb - installed 2020-04-14)
[Not Loaded] com.avg.hub.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2020-04-14) [Other] com.avg.init.plist (? b7d61217 - installed 2020-06-02)
[Running] com.avg.uninstall.plist (? 70fb3cd - installed 2020-06-02)
[Other] com.avg.update.plist (? 3d634b49 - installed 2020-06-02)
[Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2019-10-03)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-13) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) [Loaded] com.rockysandstudio.WUHelper.plist (Rocky Sand Studio Ltd. - installed 2016-02-22) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2019-03-01)
User Launch Agents:
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22) [Other] com.google.keystone.agent.plist (? 0 - installed 2020-08-09)
[Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-08-09)
User Login Items:
[Not Loaded] CIJSULAgent (Canon Inc. - installed 2019-03-01)
Modern Login Item
/Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSUL
Agent.app
[Not Loaded] CIJSUAgent (Canon Inc. - installed 2019-03-01)
Modern Login Item
/Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAge
nt.app
[Not Loaded] SpeedTestHelper (App Store - installed 2020-07-08)
Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app
Internet Plug-ins:
FlashPlayer-10.6: 32.0.0.403 (Adobe Inc. - installed 2020-07-15)
EPPEX Plugin: 10.0 (? - installed 2018-01-16)
Flash Player: 32.0.0.403 (Adobe Inc. - installed 2020-07-15)
ZoomUsPlugIn: 5.0.2 (24030.0508) (Zoom Video Communications, Inc. - installed 2020-05-13) SharePointBrowserPlugin: 14.7.3 (? - installed 2017-04-13)
PepperFlashPlayer: 32.0.0.403 (Adobe Inc. - installed 2020-07-15) CitrixICAClientPlugIn: 19.10.0 (Citrix Systems, Inc. - installed 2019-10-09)
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Adminâ  s MacBook Pro 2020-08-11
 iPhotoPhotocast: 7.0 (Apple - installed 2015-04-07)
User Internet Plug-ins:
User Internet Plug-ins need Full Drive Access
Audio Plug-ins:
AirPlay: 2.0 (Apple - installed 2020-06-19)
BridgeAudioSP: 5.52 (Apple - installed 2020-06-19) iSightAudio: 7.7.3 (Apple - installed 2019-09-06) AppleAVBAudio: 760.6 (Apple - installed 2019-09-06) DVCPROHDAudio: 1.3.2 (Apple - installed 2015-04-11) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2020-06-19) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-23)
User Audio Plug-ins:
User Audio Plug-ins need Full Drive Access
User iTunes Plug-ins:
User iTunes Plug-ins need Full Drive Access
3rd Party Preference Panes:
Flash Player (Adobe Inc. - installed 2020-06-23)
Backup:
Time Machine Not Configured!
Performance:
System Load: 1.55 (1 min ago) 1.87 (5 min ago) 1.91 (15 min ago) Nominal I/O speed: 2.65 MB/s
File system: 54.42 seconds
Write speed: 90 MB/s
Read speed: 95 MB/s
CPU Usage Snapshot: Type Overall System: 18 %
User: 33 %
Idle: 48 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location) Other processes 181.97 % (?)
trustd 14.28 % (Apple)
EtreCheck 5.03 % (App Store)
Dropbox 4.44 % (Dropbox, Inc.) CoreServicesUIAgent 0.63 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location) EtreCheck 462 MB (App Store)
Dropbox 302 MB (Dropbox, Inc.)
AppleSpell 85 MB (Apple)
Spotlight 69 MB (Apple)
NotificationCenter 62 MB (Apple)
Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 196 KB / 67 KB (?) universalAccessAuthWarn 0 B / 0 B (Apple) diagnostics_agent 0 B / 0 B (Apple) loginwindow 0 B / 0 B (Apple)
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Adminâ  s MacBook Pro 2020-08-11
 tccd 0 B / 0 B (Apple)
Virtual Memory Information:
Physical RAM: 8 GB
Free RAM: 2.21 GB Used RAM: 2.68 GB Cached files: 3.12 GB
Available RAM: 5.32 GB Swap Used: 0 B
Software Installs (past 30 days): Install Date Name (Version) 2020-07-15 Adobe Flash Player 2020-07-15 Adobe Pepper Flash Player 2020-07-18 Safari (13.1.2)
2020-07-24 MRTConfigData (1.64) 2020-08-09 XProtectPlistConfigData (2128) 2020-08-09 EtreCheck (5.6)
Clean up:
/Library/LaunchDaemons/com.avg.init.plist /Applications/AVGAntivirus.app/Contents/Backend/hub/init.sh Executable not found
/Library/LaunchAgents/com.avg.userinit.plist /Applications/AVGAntivirus.app/Contents/Backend/hub/userinit.sh Executable not found
/Library/LaunchDaemons/com.avg.update.plist /Applications/AVGAntivirus.app/Contents/Backend/scripts/update/update.sh Executable not found
Diagnostics Information (past 7-30 days):
Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information.
End of report
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