EtreCheck version: 5.2 (5C006) Report generated: 2019-09-01 00:15:54 Download EtreCheck from https://etrecheck.com Runtime: 2:46 Performance: Excellent Problem: Other problem Description: Battery is not charging Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Time Machine auto backup disabled - Time Machine auto backups are disabled. Heavy RAM usage - This machine is using a large amount of RAM. Small backup drive - Time Machine backup drive is too small. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Hardware Information: MacBook Pro (13-inch, 2017, Four Thunderbolt 3 ports) MacBook Pro Model: MacBookPro14,2 1 3,5 GHz Intel Core i7 (i7-7567U) CPU: 2-core 16 RAM - Not upgradeable BANK 0/DIMM0 - 8 GB LPDDR3 2133  ok BANK 1/DIMM0 - 8 GB LPDDR3 2133  ok Battery: Health = Normal - Cycle count = 103 Video Information: Intel Iris Plus Graphics 650 - VRAM: 1536 MB Color LCD 2880 x 1800 DELL G2410 1920 x 1080 Drives: disk0 - APPLE SSD AP0512J 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 294.95 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 60 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 510 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - Macintosh HD 499.96 GB (203.24 GB free) APFS Mount point: / Encrypted disk1s4 - VM [APFS VM] (Shared - 1.07 GB used) APFS Mount point: /private/var/vm Network: Interface en7: iPhone Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.69 GB available System Software: macOS Mojave 10.14.6 (18G87) Time since boot: About 2 days Notifications: 2 notifications /Applications/Gemini 2.app one notification (one scheduled) /Applications/EtreCheckPro.app one notification /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app one notification Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus apps: MalwareBytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.wacom.UpdateHelper.plist Executable: /Library/PrivilegedHelperTools/com.wacom.UpdateHelper.app/Contents/MacOS/com.wacom.UpdateHelper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.wacom.DataStoreMgr.plist Executable: /Library/PrivilegedHelperTools/com.wacom.DataStoreMgr.app/Contents/MacOS/com.wacom.DataStoreMgr Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK 32-bit Applications: 11 32-bit apps Kernel Extensions: /Library/Extensions [Not Loaded] FTDIKext.kext (1.0 - SDK 10.12) [Loaded] Dropbox.kext (1.10.3 - SDK 10.14) [Loaded] HueSync.kext (1.0.1 - SDK 10.13) [Not Loaded] Wacom Tablet.kext (Wacom Tablet 6.3.27-2 - SDK 10.12) System Launch Agents: [Not Loaded] 14 Apple tasks [Loaded] 151 Apple tasks [Running] 135 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 174 Apple tasks [Running] 125 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-17) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-09) [Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-07-17) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-05-18) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-05-18) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-05-10) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-08-18) [Not Loaded] com.oracle.java.Java-Updater.plist (? e63f4999 - installed 2018-12-16) [Running] com.wacom.DataStoreMgr.plist (? ef46b86d - installed 2017-12-13) [Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2017-12-13) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-09) [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-07-17) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-05-18) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-07-29) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-07-29) [Loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2019-03-06) [Running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2018-03-30) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-06-04) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-05-10) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-08-18) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-05) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-12-16) [Running] com.wacom.UpdateHelper.plist (? 247c9951 - installed 2017-12-13) [Loaded] com.wacom.displayhelper.plist (Apple - installed 2019-07-29) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-17) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-05-18) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2019-08-17) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-10) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-10) [Not Loaded] com.hp.devicemonitor.plist (HP Inc. - installed 2019-08-29) [Running] com.hp.productresearch.plist (HP Inc. - installed 2019-08-29) User Login Items: AdBlock (App Store - installed 2019-03-22) (Modern Login Item - /Applications/AdBlock.app/Contents/Library/LoginItems/LauncherApp.app) Dropbox.app (Dropbox, Inc. - installed 2019-08-17) (Application - /Applications/Dropbox.app) HP Device Monitor (HP Inc. - installed 2017-12-27) (Modern Login Item - /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app) Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2018-08-16) FlashPlayer-10.6: 32.0.0.238 (Adobe Systems, Inc. - installed 2019-08-17) AdobePDFViewer: 18.011.20058 (Adobe Systems, Inc. - installed 2018-08-16) Flash Player: 32.0.0.238 (Adobe Systems, Inc. - installed 2019-08-17) JavaAppletPlugin: Java 8 Update 201 build 09 (? - installed 2019-03-11) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-07-17) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-25) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-08-10) AirPlay: 2.0 (Apple - installed 2019-08-10) AppleAVBAudio: 760.6 (Apple - installed 2019-08-10) BridgeAudioSP: 5.52 (Apple - installed 2019-08-10) iSightAudio: 7.7.3 (Apple - installed 2019-08-10) Safari Extensions: AdBlock Engine - App Store (installed 2019-03-22) AdBlock Icon - App Store (installed 2019-03-22) FontFace Ninja.safariextz - Fold - https://fontface.ninja/ (installed 2018-09-26) Pin It Button.safariextz - Pinterest, Inc. - http://www.pinterest.com/ (installed 2018-05-13) 3rd Party Preference Panes: Flash Player (installed 2019-07-29) Java (installed 2019-03-11) Time Machine: Auto backup: No Volumes being backed up: Macintosh HD: Disk size: 499.96 GB - Disk used: 296.72 GB Destinations: L***e [Local] (Last used) Total size: 0 B Total number of backups: 7 Oldest backup: 2017-11-03 14:14:17 Last backup: 2018-02-13 02:17:06 Performance: System Load: 2.23 (1 min ago) 1.91 (5 min ago) 1.97 (15 min ago) Nominal I/O speed: 0.49 MB/s File system: 27.62 seconds Write speed: 1770 MB/s Read speed: 2743 MB/s CPU Usage Snapshot: Type Overall System 7 % User 18 % Idle 74 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Dropbox (3) 32.68 % (Dropbox, Inc.) Google Chrome Helper (3) 25.00 % (Google, Inc.) systemstats (3) 21.77 % (Apple) Dock 13.08 % (Apple) kernel_task 13.03 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (9) 2.46 GB (Apple) Google Chrome Helper (Renderer) (8) 1.22 GB (Google, Inc.) EtreCheckPro 649 MB (Etresoft, Inc.) kernel_task 476 MB (Apple) WhatsApp Helper (2) 341 MB (WhatsApp Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 12 MB / 1 MB (Apple) Dropbox 6 MB / 4 MB (Dropbox, Inc.) biometrickitd 944 KB / 386 KB (Apple) com.apple.WebKit.Networking 324 KB / 128 KB (Apple) netbiosd 166 KB / 21 KB (Apple) Top Processes Snapshot by Energy Use: Energy (0-100) ( - ) Google Chrome Helper (Renderer) (8) 7 (Google, Inc.) Google Chrome Helper (3) 6 (Google, Inc.) Google Chrome Helper (GPU) 4 (Google, Inc.) WindowServer 3 (Apple) app 2 (Fitbit, Inc.) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 78 MB Used RAM: 12.07 GB Cached files: 3.85 GB Available RAM: 3.93 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-08-04 PS4 Remote Play (2.8.0) 2019-08-09 OneDrive (19.123.0624) 2019-08-09 ARMDC Agent Installer (1.0.0) 2019-08-17 Adobe Acrobat DC (19.012.20036) (19.012.20036) 2019-08-17 MRTConfigData (1.48) 2019-08-17 Adobe Flash Player (32.0.0.238) 2019-08-18 Microsoft AutoUpdate (4.14.19081202) 2019-08-18 Microsoft PowerPoint (16.28.19081202) 2019-08-18 Microsoft OneNote (16.28.19081202) 2019-08-18 Microsoft Excel (16.28.19081202) 2019-08-18 Microsoft Outlook (16.28.19081202) 2019-08-18 Microsoft Word (16.28.19081202) 2019-08-21 Slack (4.0.2) 2019-08-25 Adobe Acrobat DC (19.012.20040) (19.012.20040) 2019-08-26 Gatekeeper Configuration Data (181) Diagnostics Information (past 7 days): 2019-08-31 19:15:54 com.apple.WebKit.WebContent Crash Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent Details: objc_msgSend() selector name: convertRectToBacking: Bundle controller class: BrowserBundleController 2019-08-31 18:53:16 signpost_reporter CPU Executable: /usr/libexec/signpost_reporter 2019-08-31 03:46:11 gemini.app Crash Executable: /Applications/Fitbit OS Simulator.app/Contents/Resources/static/devicesim/mac/gemini.app 2019-08-30 04:12:02 syspolicyd CPU Executable: /usr/libexec/syspolicyd 2019-08-28 21:50:19 Heroes.app CPU Executable: /Applications/Heroes of the Storm/Versions/Base76003/Heroes.app 2019-08-26 21:16:01 biometrickitd Crash Executable: /usr/libexec/biometrickitd Details: dyld3 mode *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '-[__NSCFString params]: unrecognized selector sent to i nstance 0x7ff648507a30' terminating with uncaught exception of type NSException abort() called End of report