EtreCheck version: 5.4.8 (5091) Report generated: 2020-01-07 16:55:59 Download EtreCheck from https://etrecheck.com Runtime: 2:16 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: Safari freezing Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy network usage - This machine has recently restarted and has high network usage. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 1 3,4 GHz Quad-Core Intel Core i5 (i5-7500) CPU: 4-core 24 RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 8 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 8 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 570 - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 121.02 GB disk2 [APFS Virtual drive] 2.12 TB (Shared by 5 volumes) disk2s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 878.32 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared - 528 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 1.08 GB used) disk2s5 - Macintosh HD (APFS) (Shared - 10.80 GB used) disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 2.00 TB disk2 [APFS Virtual drive] 2.12 TB (Shared by 5 volumes) disk2s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 878.32 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared - 528 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 1.08 GB used) disk2s5 - Macintosh HD (APFS) (Shared - 10.80 GB used) Mounted Volumes: disk2s1 - M************ Data [APFS Virtual drive] 2.12 TB (Shared - 878.32 GB used, 1.22 TB free) APFS Mount point: /System/Volumes/Data disk2s3 - Recovery [Recovery] 2.12 TB (Shared - 528 MB used, 1.22 TB free) APFS Mount point: /Volumes/Recovery disk2s4 - VM [APFS VM] 2.12 TB (Shared - 1.08 GB used, 1.22 TB free) APFS Mount point: /private/var/vm disk2s5 - Macintosh HD 2.12 TB (Shared - 10.80 GB used, 1.22 TB free) APFS Mount point: / Read-only: Yes disk3s2 - T******************s 2.00 TB (1.22 TB used, 775.80 GB free) Mac OS Extended (Case-sensitive, Journaled) Disk Image Mount point: /Volumes/T******************s Network: Interface en0: Ethernet Interface en5: TomTom Interface en6: iPhone Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en7: iPhone 2 Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.2 (19C57) Time since boot: About 3 hours Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Avast Unsigned Files: Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist Executable: /Library/Application Support/Avast/autouninstall/autouninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.avast.osx.secureline.userinit.plist Executable: /Library/Application Support/AvastSecureLine/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.avast.userinit.plist Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.avast.osx.secureline.home.userinit.plist Executable: ~/Library/Application Support/AvastSecureLine/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.update.plist Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/Application Support/AvastSecureLine/hub/launchd/com.avast.osx.secureline.racoonrun.plist Executable: /Library/Application Support/AvastSecureLine/hub/modules/030_racoonrun.sh backup Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.osx.secureline.update.plist Executable: /Library/Application Support/AvastSecureLine/components/update/update.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.osx.secureline.init.plist Executable: /Library/Application Support/AvastSecureLine/hub/init.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.osx.secureline.uninstall.plist Executable: /Library/Application Support/AvastSecureLine/hub/autouninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.init.plist Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh Details: Exact match found in the whitelist - probably OK 32-bit Applications: 5 32-bit apps Kernel Extensions: /Applications/Avast.app AvastFileShield.kext (4.0.0 - SDK 10.12) AvastPacketForwarder.kext (2.1 - SDK 10.12) /Applications/ExpressVPN.app ExpressVPNSplitTunnel.kext (1.0.2 - SDK 10.12) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 171 Apple tasks [Running] 124 Apple tasks System Launch Daemons: [Not Loaded] 32 Apple tasks [Loaded] 181 Apple tasks [Running] 122 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.abnamro.becwssvr.plist (? 0 - installed ) [Not Loaded] com.abnamro.becwsupa.plist (? 0 - installed ) [Not Loaded] com.avast.hub.plist (AVAST Software a.s. - installed 2019-12-15) [Running] com.avast.osx.secureline.update-agent.plist (AVAST Software a.s. - installed 2019-08-30) [Loaded] com.avast.osx.secureline.userinit.plist (? 2fc1004f - installed 2019-08-30) [Loaded] com.avast.userinit.plist (? 4b9d47d7 - installed 2020-01-04) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-11-12) Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Not Loaded] com.avast.hub.schedule.plist (? a59f71fd - installed 2019-12-15) [Not Loaded] com.avast.hub.xpc.plist (AVAST Software a.s. - installed 2019-12-15) [Loaded] com.avast.init.plist (? fe750b9b - installed 2020-01-04) [Loaded] com.avast.osx.secureline.init.plist (? 1bda83b1 - installed 2019-08-30) [Loaded] com.avast.osx.secureline.uninstall.plist (? ba7a0061 - installed 2019-08-30) [Loaded] com.avast.osx.secureline.update.plist (? f50a649c - installed 2019-08-30) [Loaded] com.avast.uninstall.plist (? 1d68eef4 - installed 2020-01-04) [Loaded] com.avast.update.plist (? f4a2548f - installed 2020-01-04) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-11-12) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2015-06-04) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-02-11) [Loaded] com.ukexpatvpn.macos.helper.plist (SO-VIDA LTD - installed 2019-09-23) User Launch Agents: [Loaded] com.avast.osx.secureline.home.userinit.plist (? 0 - installed 2019-08-30) [Running] com.expressvpn.ExpressVPN.agent.plist (ExprsVPN LLC - installed 2019-12-11) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-12-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-12-04) User Login Items: [Not Loaded] 6H4HRTU5E3.com.avast.osx.secureline.avastsecurelinehelper (AVAST Software a.s. - installed 2019-08-30) Modern Login Item /Applications/AvastSecureLine.app/Contents/Library/LoginItems/6H4HRTU5E3.com.avast.osx.secureline.avastsecurelinehelper.app [Not Loaded] ExpressVPN Launcher (ExprsVPN LLC - installed 2019-12-11) Modern Login Item /Applications/ExpressVPN.app/Contents/Library/LoginItems/ExpressVPN Launcher.app Internet Plug-ins: SharePointBrowserPlugin: 14.5.2 (? - installed 2018-02-28) Becon: (?) Time Machine: Time Machine information not available without Full Drive Access. 12 local snapshots Oldest local snapshot: 2020-01-06 16:55:57 Last local snapshot: 2020-01-07 16:25:29 Performance: System Load: 2.91 (1 min ago) 2.29 (5 min ago) 1.45 (15 min ago) Nominal I/O speed: 0.99 MB/s File system: 30.12 seconds Write speed: 212 MB/s Read speed: 1529 MB/s CPU Usage Snapshot: Type Overall System 7 % User 6 % Idle 87 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 33.36 % (?) EtreCheck 6.26 % (App Store) App Store 4.41 % (Apple) helpd 3.93 % (Apple) VTDecoderXPCService.xpc 1.41 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Microsoft Outlook 1.63 GB (Microsoft Corporation) EtreCheck 524 MB (App Store) App Store 208 MB (Apple) com.apple.WebKit.WebContent.xpc (2) 144 MB (Apple) Safari 59 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 2.50 GB / 2.38 GB (?) SystemUIServer 0 B / 192 B (Apple) routined 0 B / 0 B (Apple) homed 0 B / 0 B (Apple) NotificationCenter 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 24 GB Free RAM: 14.64 GB Used RAM: 5.75 GB Cached files: 3.60 GB Available RAM: 18.25 GB Swap Used: 152 MB Software Installs (past 30 days): Install Date Name (Version) 2019-12-11 Microsoft Outlook 2019-12-11 Microsoft Excel 2019-12-11 Microsoft OneNote 2019-12-11 Microsoft Word 2019-12-11 Microsoft PowerPoint 2019-12-11 ExpressVPN 2019-12-11 MyDrive Connect 2019-12-15 AvastHUB 2019-12-15 XProtectPlistConfigData (2110) 2019-12-17 To MP3 Converter Free (1.0.7) 2019-12-19 Motif (2.0.5) 2020-01-05 MRTConfigData (1.51) 2020-01-07 EtreCheck (5.4.8) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report