EtreCheckPro version: 6.4.3 (6E010) Report generated: 2021-03-24 20:17:29 Download EtreCheckPro from https://etrecheck.com Runtime: 25:48 Performance: Poor Problem: Computer is restarting Major Issues: Anything that appears on this list needs immediate attention. Hard drive too slow - The hard drive in this computer is too slow. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Hardware Information: iMac (Retina 4K, 21.5-inch, 2017) iMac Model: iMac18,2 3 GHz Quad-Core Intel Core i5 (i5-7400) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 555 - VRAM: 2 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 - M*********************s (APFS) [APFS Virtual drive] (Shared - 193.83 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 294 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.05 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk1s6 - Update (APFS) (Shared - 524 KB used) disk2 - Seagate BUP Slim BK 2.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - S***********************e (Mac OS Extended (Case-sensitive, Journaled)) 2.00 TB (1.29 TB used) Mounted Volumes: disk1s1 - M*********************s [APFS Virtual drive] 1000.00 GB (Shared - 193.83 GB used, 823.44 GB available, 788.94 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 1000.00 GB (Shared - 294 MB used, 788.94 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 1.07 GB used, 788.94 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 1000.00 GB (Shared - 15.05 GB used, 823.44 GB available, 788.94 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 1000.00 GB (Shared - 524 KB used, 788.94 GB free) APFS Mount point: /System/Volumes/Update disk2s2 - S***********************e 2.00 TB (1.29 TB used, 706.82 GB available, 706.55 GB free) Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/S***********************e Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 4.33 GB available System Software: macOS Big Sur 11.2.3 (20D91) Time since boot: Less than an hour Notifications: EtreCheckPro.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 4 System Launch Agents: [Not Loaded] 19 Apple tasks [Loaded] 186 Apple tasks [Running] 126 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 181 Apple tasks [Running] 141 Apple tasks [Other] 2 Apple tasks Launch Agents: [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-03-22) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-03-22) Launch Daemons: [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-22) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-22) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-03-22) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-03-15) User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-22) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-22) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-03-22) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-03-22) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2019-06-23) Modern Login Item ~/Desktop/Apps/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app Backup: Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 1000.00 GB - Disk used: 211.05 GB Destinations: S***********************e [Local] (Last used) Total size: 2.00 TB Total number of backups: 89 Oldest backup: 2019-06-24 12:42:53 Last backup: 2021-03-24 18:55:54 10 local snapshots Oldest local snapshot: 2021-03-23 22:17:38 Last local snapshot: 2021-03-24 18:53:58 Performance: System Load: 3.16 (1 min ago) 2.05 (5 min ago) 1.37 (15 min ago) Nominal I/O speed: 1.00 MB/s File system: 190.40 seconds (timed out) Write speed: 50 MB/s Read speed: 55 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 10 % Idle: 87 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 14.44 % (Etresoft, Inc.) mdworker (2) 9.00 % (Apple) kernel_task 6.64 % (Apple) WindowServer 6.44 % (Apple) Google Chrome Helper (Renderer) (33) 6.18 % (Google, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (33) 3.17 GB (Google, Inc.) Google Chrome 209 MB (Google, Inc.) Google Chrome Helper (5) 126 MB (Google, Inc.) mdworker_shared (14) 94 MB (Apple) EtreCheckPro 93 MB (Etresoft, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 260 KB / 105 KB (Apple) apsd 7 KB / 34 KB (Apple) rapportd 2 KB / 1 KB (Apple) netbiosd 2 KB / 1 KB (Apple) softwareupdated 0 B / 0 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Google Chrome Helper (Renderer) (33) 3 (Google, Inc.) WindowServer 2 (Apple) Google Chrome 1 (Google, Inc.) AppleSpell 1 (Apple) Google Chrome Helper (GPU) 1 (Google, Inc.) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 32 MB Used RAM: 5.29 GB Cached files: 2.68 GB Available RAM: 2.71 GB Swap Used: 512 KB Software Installs (past 60 days): Install Date Name (Version) 2021-03-22 macOS 11.2.3 (11.2.3) 2021-03-22 MRTConfigData (1.76) 2021-03-22 XProtectPlistConfigData (2142) 2021-03-22 Microsoft Office (16.47.21031401) 2021-03-23 Zoom (5.5.13148.0305) Diagnostics Information (past 7-30 days): 2021-03-24 19:33:57 Kernel Panic Details: panic(cpu 3 caller 0xffffff800f7fe407): "AMDFramebufferVIB::setPowerSt ate(0xffffff9370d7a800 : 0xffffff7faf87c2bc, 0 -> 1) timed out after 4 5762 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources /xnu/xnu-7195.81.3/iokit/Kernel/IOServicePM.cpp:5382 2021-03-23 17:11:21 Preview.app Crash Executable: /System/Applications/Preview.app Details: dyld3 mode 2021-03-23 00:14:43 photolibraryd High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoLibraryServices.framework/Versions/A/Support/photolibraryd 2021-03-22 20:21:50 FaceTime.app Crash Executable: /System/Applications/FaceTime.app Details: objc_msgSend() selector name: performSelector:withObject: dyld3 mode 2021-03-22 12:19:18 Microsoft Word.app Crash (3 times) Executable: /Users/***/Desktop/*/Microsoft Word.app Details: dyld: launch, loading dependent libraries End of report