EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-05-19 13:55:35 Download EtreCheckPro from https://etrecheck.com Runtime: 2:55 Performance: Excellent Problem: Apps are crashing Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Battery failure - Your battery is reporting that it needs to be serviced. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 15-inch, Mid 2015) MacBook Pro Model: MacBookPro11,5 2.8 GHz Quad-Core Intel Core i7 (i7-4980HQ) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 Battery: Health = Service Battery - Cycle count = 356 Video Information: AMD Radeon R9 M370X - VRAM: 2 GB Color LCD (built-in) 2880 x 1800 C32F391 1920 x 1080 Intel Iris Pro - VRAM: 1536 MB Drives: disk0 - APPLE SSD SM1024G 1.00 TB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 818.65 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 324 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 622 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.08 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.35 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.35 GB used) disk1s6 - Update (APFS) (Shared - 586 KB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1.00 TB (Shared - 818.65 GB used, 170.92 GB available, 164.11 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 1.00 TB (Shared - 324 MB used, 164.11 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1.00 TB (Shared - 1.08 GB used, 164.11 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 1.00 TB (Shared - 15.35 GB used, 170.92 GB available, 164.11 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 1.00 TB (Shared - 586 KB used, 164.11 GB free) APFS Mount point: /System/Volumes/Update Network: Interface Bluetooth-Modem: Bluetooth DUN Interface en5: USB 10/100/1000 LAN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 142.56 GB available System Software: macOS Big Sur 11.3.1 (20E241) Time since boot: About an hour Configuration Files: /etc/hosts - Count: 1 Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Login Item: /Applications/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/DirectorShockwave.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Apps: 10 Kernel Extensions: /Library/Extensions [Loaded] AmbrosiaAudioSupport.kext - com.AmbrosiaSW.AudioSupport (4.1.4 - SDK 10.11) [Not Loaded] FTDIKext.kext - com.FTDI.driver.D2XXHelper (1.0 - SDK 10.14) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Loaded] iShowU Audio Capture.kext - com.shinywhitebox.iShowU-Audio-Capture (1.0.5 - SDK 10.14) [Not Loaded] SiLabsUSBDriver64.kext - com.silabs.driver.CP210xVCPDriver64 (3.0.0d1) [Not Loaded] Wacom Tablet.kext - com.wacom.kext.wacomtablet (Wacom Tablet 6.3.15-2 - SDK 10.11) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 182 Apple tasks [Running] 136 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 191 Apple tasks [Running] 133 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-12-04) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-11) [Loaded] com.adobe.ElementsAutoCreator-17.0.plist (Adobe Systems, Inc. - installed 2018-12-04) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-04-09) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-09) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-04) [Running] com.kinoni.epoccam.daemon.plist (Kinoni Oy - installed 2020-04-20) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-03-24) [Running] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-05-19) [Running] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2019-08-09) [Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2019-08-09) [Loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-12-04) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-04-09) [Loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (Ambrosia Software, Inc. - installed 2015-09-11) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2020-01-27) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-09) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-24) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-24) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-05-19) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-04-12) [Loaded] com.shinywhitebox.iShowUAudioDaemon.plist (Shiny White Box Limited - installed 2019-10-24) [Running] com.wacom.UpdateHelper.plist (Wacom Technology Corp. - installed 2019-08-09) [Loaded] com.wacom.displayhelper.plist (Apple - installed 2020-01-01) [Loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-12-04) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-09) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-13) [Loaded] com.logos.LogosIndexer.plist (Faithlife Corporation - installed 2021-04-09) [Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2019-03-19) User Login Items: [Loaded] ElementsAutoAnalyzer (? - installed 2015-08-10) Application /Applications/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app [Running] Dropbox (Dropbox, Inc. - installed 2021-05-12) Application /Applications/Dropbox.app [Running] Garmin Express Service (Garmin International - installed 2019-07-29) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] Launcher Disabler (App Store - installed 2021-04-17) Modern Login Item /Applications/OneDrive.localized/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (App Store - installed 2021-04-17) Modern Login Item /Applications/OneDrive.localized/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] SnapzLoginHelper (Ambrosia Software, Inc. - installed 2016-06-14) Modern Login Item /Applications/Snapz Pro X.app/Contents/Library/LoginItems/SnapzLoginHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-24) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Running] CricutTaskbarApplication (Provo Craft and Novelty, Inc. - installed 2019-07-25) Application ~/Library/Application Support/Cricut Design Space/Web/taskbar-application-osx/Release/CricutTaskbarApplication.app Internet Plug-ins: Silverlight: 5.1.50901.0 (? - installed 2017-03-28) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-05-11) AdobePDFViewer: 21.001.20155 (Adobe Systems, Inc. - installed 2021-05-11) DirectorShockwave: 12.2.5r195 (? - installed 2016-09-01) SharePointBrowserPlugin: 14.5.3 (? - installed 2015-08-03) Audio Plug-ins: VirtualMic: 1.0 (Kinoni Oy - installed 2020-04-20) 3rd Party Preference Panes: WacomTablet (Wacom Technology Corp. - installed 2019-08-09) Backup: Time Machine Not Configured! Auto backup: Destinations: Performance: System Load: 2.14 (1 min ago) 1.73 (5 min ago) 1.65 (15 min ago) Nominal I/O speed: 0.72 MB/s File system: 16.24 seconds Write speed: 497 MB/s Read speed: 2000 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 3 % Idle: 96 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 11.94 % (Apple) EtreCheckPro 7.56 % (Etresoft, Inc.) kernel_task 2.84 % (Apple) com.apple.WebKit.WebContent (7) 2.44 % (Apple) bluetoothd 0.94 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (7) 1.08 GB (Apple) MTLCompilerService (43) 1.02 GB (Apple) EtreCheckPro 616 MB (Etresoft, Inc.) firefox 370 MB (Mozilla Corporation) Dropbox (3) 349 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 1 MB / 191 KB (Apple) Dropbox 142 KB / 181 KB (Dropbox, Inc.) com.apple.WebKit.Networking 197 KB / 42 KB (Apple) syncdefaultsd 121 KB / 4 KB (Apple) rapportd 25 KB / 66 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 8 (Apple) Dropbox Web Helper (3) 1 (Dropbox, Inc.) Safari 1 (Apple) com.apple.WebKit.WebContent (7) 1 (Apple) com.apple.DriverKit.AppleUserECM 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 623 MB Used RAM: 7.25 GB Cached files: 8.15 GB Available RAM: 8.75 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-03-23 PDF OCR X Community Edition (3.0.35) 2021-03-23 Kindle (1.30.0) 2021-03-23 OCRApp (3.4.4) 2021-03-23 macOS Big Sur (11.2.3) 2021-03-24 macOS 11.2.3 (11.2.3) 2021-03-24 Microsoft Office (16.47.21031401) 2021-04-15 Brother Software (5_0_0) 2021-04-15 BrotherP-touchUtility2 (1.0) 2021-04-15 Brother Printer Software 2021-04-17 OneDrive (21.052.0314) 2021-04-18 Adobe Acrobat Reader DC (21.001.20149) (21.001.20149) 2021-04-27 Microsoft Excel (16.48.21041102) 2021-05-03 iMovie (10.2.3) 2021-05-06 macOS 11.3.1 (11.3.1) 2021-05-06 MRTConfigData (1.78) 2021-05-06 BrotherPtUpdateSoftware (1.5.3) 2021-05-06 Brother iPrint&Scan (9.0.0) 2021-05-11 Adobe Acrobat Reader DC (21.001.20155) (21.001.20155) 2021-05-15 XProtectPlistConfigData (2146) 2021-05-15 Keynote (11.0) 2021-05-18 Brother P-touch Editor (5.3.5) 2021-05-19 Microsoft AutoUpdate (4.35.21050901) Diagnostics Information (past 7-30 days): 2021-05-19 12:56:13 P-touch Editor.app Crash (8 times) Executable: /Applications/P-touch Editor.app 2021-05-19 12:54:35 Adobe Elements 12 Organizer.app Crash Executable: /Applications/Adobe Elements 12 Organizer.app 2021-05-18 07:46:49 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter 2021-05-17 22:17:40 WindowServer High CPU Use Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer 2021-05-14 12:54:56 Microsoft Excel.app High CPU Use Executable: /Applications/Microsoft Excel.app End of report