EtreCheckPro version: 6.2.6 (6C020) Report generated: 2020-06-29 23:27:16 Download EtreCheckPro from https://etrecheck.com Runtime: 2:33 Performance: Excellent Problem: Other problem Description: canâ t signout of appleid Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Kernel extensions present - This machine has kernel extensions that may not work in the future. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: MacBook Pro (15-inch, 2016) MacBook Pro Model: MacBookPro13,3 2.7 GHz Quad-Core Intel Core i7 (i7-6820HQ) CPU: 4-core 16 RAM - Not upgradeable BANK 0/DIMM0 - 8 GB LPDDR3 2133 BANK 1/DIMM0 - 8 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 470 Video Information: Intel HD Graphics 530 - VRAM: 1536 MB Color LCD (built-in) 3360 x 2100 AMD Radeon Pro 455 - VRAM: 2 GB Drives: disk0 - APPLE SSD SM0512L 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 5 volumes) disk1s1 - M*********** Data (APFS) [APFS Virtual drive] (Shared - 341.18 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 102 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - M*********o (APFS) (Shared - 10.97 GB used) Mounted Volumes: disk1s1 - M*********** Data [APFS Virtual drive] 499.96 GB (Shared - 341.18 GB used, 146.66 GB available, 145.95 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 499.96 GB (Shared - 1.07 GB used, 145.95 GB free) APFS Mount point: /private/var/vm disk1s5 - M*********o 499.96 GB (Shared - 10.97 GB used, 146.66 GB available, 145.95 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface en9: 802.11n WLAN Adapter Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en5: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.25 TB available File sharing: Enabled Remote Management: Enabled Screen sharing: Enabled Remote login: Enabled System Software: macOS Catalina 10.15.5 (19F101) Time since boot: About an hour Configuration Files: /etc/hosts - Count: 2 Notifications: EtreCheckPro.app one notification Safari.app one notification Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple File sharing: Enabled Remote Management: Enabled Screen sharing: Enabled Remote login: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/New Folder With Items/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/New Folder With Items/.com.apple.apple-scc-5EFA0320.helper/run.state Executable: Details: Launchd config file is hidden - possibly adware Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/New Folder With Items/.com.apple.apple-scc-5EFA0320.helper/mac_service_helper.sh Executable: Details: Launchd config file is hidden - possibly adware Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/New Folder With Items/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/New Folder With Items/jp.co.canon.IJNetworkToolHelper.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.IJNetworkToolHelper Details: Exact match found in the whitelist - probably OK Running app: com.apple.mdworker.mail.00000000-0700-0000-0000-000000000000 Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Apps: 53 32-bit Applications: 3 32-bit apps Kernel Extensions: /Applications/VMware Client Integration Plug-in.app [Not Loaded] vmioplug.kext (13.1.14) /Applications/VMware Fusion.app [Not Loaded] vmioplug.kext (18.7.0) [Not Loaded] vmnet.kext (11.5.3) [Not Loaded] vmmon.kext (11.5.3) /Applications/VMware Remote Console.app [Not Loaded] vmioplug.kext (19.4.0) /Library/Application Support/Citrix Receiver [Not Loaded] CitrixGUSB.kext (20.06.0 - SDK 10.9) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 166 Apple tasks [Running] 132 Apple tasks System Launch Daemons: [Not Loaded] 31 Apple tasks [Loaded] 167 Apple tasks [Running] 138 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.apple.apple-scc-sdcust-login-drone-5EFA0320.plist (Apple - installed 2020-06-29) [Running] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2020-06-22) [Loaded] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2020-06-22) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2020-06-22) [Other] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-16) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-16) [Not Loaded] com.oracle.java.Java-Updater.plist (? 65ed5c46 - installed 2020-03-12) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-06-05) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-06-05) Launch Daemons: [Not Loaded] com.apple.apple-scc-5EFA0320.plist (Bomgar - installed 2020-06-29) [Not Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2020-06-22) [Not Loaded] com.docker.vmnetd.plist (Docker Inc - installed 2019-04-04) [Not Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-16) [Not Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26) [Not Loaded] com.soma-zone.LaunchControl.Helper.plist (Robby Pahlig - installed 2020-05-11) [Not Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-05-25) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-06-05) [Not Loaded] jp.co.canon.IJNetworkToolHelper.plist (? 87b262d6 - installed 2016-06-22) [Not Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2016-02-01) [Not Loaded] mac_service_helper.sh (? 5cfafe41 - installed 2020-06-29) [Not Loaded] run.state (? a6914cc7 - installed 2020-06-29) User Login Items: [Not Loaded] CIJSUAgent (Canon Inc. - installed 2020-04-02) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app [Not Loaded] CCC User Agent (Bombich Software, Inc. - installed 2020-06-21) Modern Login Item /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app [Not Loaded] DockerHelper (Docker Inc - installed 2019-02-13) Modern Login Item /Applications/Docker.app/Contents/Library/LoginItems/DockerHelper.app [Not Loaded] Garmin Express Service (Garmin International - installed 2020-06-16) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] SSH Proxy Helper (App Store - installed 2019-03-04) Modern Login Item /Applications/SSH Proxy.app/Contents/Library/LoginItems/SSH Proxy Helper.app [Not Loaded] SpeedTestHelper (App Store - installed 2020-06-24) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2020-01-05) Modern Login Item /Applications/Utilities/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app Internet Plug-ins: JavaAppletPlugin: Java 8 Update 251 build 08 (? - installed 2020-04-24) Safari Extensions: ABP (App Store - installed 2020-05-11) ABP Control Panel (App Store - installed 2020-05-11) 3rd Party Preference Panes: Java (? - installed 2020-04-24) Time Machine: Skip System Files: No Mobile backups: Yes Auto backup: Yes Volumes being backed up: Destinations: T**********e [Network] (Last used) Total size: 1.90 TB Total number of backups: 22 Oldest backup: 2020-06-23 13:28:58 Last backup: 2020-06-27 18:19:26 T*******p [Local] Total size: 1.00 TB Total number of backups: 1 Oldest backup: 2020-06-27 16:46:01 Last backup: 2020-06-27 16:46:01 2 local snapshots Oldest local snapshot: 2020-06-29 22:05:25 Last local snapshot: 2020-06-29 23:01:39 Performance: System Load: 2.58 (1 min ago) 2.29 (5 min ago) 2.34 (15 min ago) Nominal I/O speed: 7.40 MB/s File system: 22.59 seconds Write speed: 1949 MB/s Read speed: 2323 MB/s CPU Usage Snapshot: Type Overall System: 10 % User: 12 % Idle: 79 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) mdworker (8) 62.10 % (Apple) mdworker_shared (4) 28.80 % (Apple) com.apple.WebKit.WebContent (12) 27.19 % (Apple) kernel_task 17.93 % (Apple) Safari Technology Preview 16.08 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (12) 1.89 GB (Apple) Mail 843 MB (Apple) EtreCheckPro 679 MB (Etresoft, Inc.) com.apple.WebKit.WebContent (8) 542 MB (Apple) Safari Technology Preview 285 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 6 MB / 118 KB (Apple) cloudd 3 MB / 143 KB (Apple) EmbeddedOSInstallService 157 KB / 215 KB (Apple) com.apple.WebKit.Networking 264 KB / 38 KB (Apple) netbiosd 58 KB / 15 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) mds 4 (Apple) nfcd 2 (Apple) opendirectoryd 2 (Apple) Finder 2 (Apple) Mail 2 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 802 MB Used RAM: 10.16 GB Cached files: 5.06 GB Available RAM: 5.84 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-06-28 XProtectPlistConfigData (2123) 2020-06-28 Gatekeeper Configuration Data (181) 2020-06-29 MRTConfigData (1.63) Diagnostics Information (past 7-30 days): 2020-06-29 22:15:52 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2020-06-29 16:04:20 AppleVNCServer Crash Executable: /System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/MacOS/AppleVNCServer Details: dyld3 mode 2020-06-29 15:46:55 com.apple.appkit.xpc.openAndSavePanelService Crash Executable: /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/com.apple.appkit.xpc.openAndSavePanelService.xpc/Contents/MacOS/com.apple.appkit.xpc.openAndSavePanelService Details: dyld3 mode 2020-06-29 15:28:43 AppleIDPrefPane.prefPane Crash (11 times) Executable: /System/Library/PreferencePanes/AppleIDPrefPane.prefPane Details: dyld3 mode *** CFRelease() called with NULL *** 2020-06-29 14:20:41 Safari Technology Preview.app Crash Executable: /Applications/Safari Technology Preview.app Details: abort() called Pure virtual function called! Bundle controller class: BrowserBundleController End of report