EtreCheckPro version: 6.4.3 (6E010) Report generated: 2021-04-21 16:36:42 Download EtreCheckPro from https://etrecheck.com Runtime: 7:02 Performance: Good Problem: Other problem Description: Cannot send mail using mac mail Major Issues: Anything that appears on this list needs immediate attention. Hard drive too slow - The hard drive in this computer is too slow. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (27-inch, Late 2012) - Obsolete! iMac Model: iMac13,2 2.9 GHz Quad-Core Intel Core i5 (i5-3470S) CPU: 4-core 24 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 BANK 0/DIMM1 - 4 GB DDR3 1600 BANK 1/DIMM1 - 8 GB DDR3 1600 Video Information: NVIDIA GeForce GTX 660M - VRAM: 512 MB iMac 2560 x 1440 Drives: disk0 - APPLE HDD WDC WD10EALX-408EA0 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 609.37 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 25 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 526 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 12.89 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.30 GB used) disk2 - Seagate BUP Slim SL 2.00 TB External USB 5 Gbit/s USB disk2s1 - B****B 2.00 TB (628.94 GB used) disk3 - WD My Book 1234 4.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - M*************c (Journaled HFS+) 4.00 TB (3.38 TB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 609.37 GB used, 395.38 GB available, 365.68 GB free) APFS Mount point: /System/Volumes/Data disk1s3 - Recovery [Recovery] 1000.00 GB (Shared - 526 MB used, 365.68 GB free) APFS Mount point: /Volumes/Recovery disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 12.89 GB used, 365.68 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 11.30 GB used, 395.38 GB available, 365.68 GB free) APFS Mount point: / Read-only: Yes disk2s1 - B****B 2.00 TB (628.94 GB used, 1.37 TB free) Mount point: /Volumes/B****B disk3s2 - M*************c 4.00 TB (3.38 TB used, 620.24 GB available, 618.75 GB free) Journaled HFS+ Mount point: /Volumes/M*************c Network: Interface en1: Router 802.11 a/b/g/n Interface en4: Bluetooth PAN iCloud Quota: 96.45 GB available System Software: macOS Catalina 10.15.7 (19H524) Time since boot: About 4 hours Notifications: Microsoft Outlook.app 2 notifications EtreCheckPro.app 5 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Kernel Extensions: /Applications/ExpressVPN.app [Not Loaded] ExpressVPNSplitTunnel.kext - com.expressvpn.splittunnel (1.0.2 - SDK 10.14) /Library/Extensions [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.11.0 - SDK 10.8) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] hp_Inkjet9_io_enabler.kext - com.hp.print.hpio.Inkjet9.kext (2.3.1 - SDK 10.8) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] SATSMARTDriver.kext - org.dungeon.driver.SATSMARTDriver (0.8.1 - SDK 10.6) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 168 Apple tasks [Running] 129 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 179 Apple tasks [Running] 121 Apple tasks [Other] 2 Apple tasks Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-04-19) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-04-19) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Running] com.expressvpn.expressvpnd.plist (ExprsVPN LLC - installed 2021-03-28) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-04) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-04-19) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-04-19) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-04-19) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-04-12) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-11-09) User Launch Agents: [Not Loaded] com.microsoft.OneDriveMigrationLauncher.plist (Microsoft Corporation - installed 2021-02-18) User Login Items: [Not Loaded] ExpressVPN Launcher (ExprsVPN LLC - installed 2021-03-28) Modern Login Item /Applications/ExpressVPN.app/Contents/Library/LoginItems/ExpressVPN Launcher.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-04-19) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-04-19) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app Internet Plug-ins: AdobePDFViewer: 20.013.20064 (Adobe Systems, Inc. - installed 2020-11-04) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-11-04) Safari Extensions: Webex Meetings (Cisco - installed 2021-03-14) 3rd Party Preference Panes: Toolkit (Seagate Technologies LLC - installed 2021-03-06) Backup: Skip System Files: No Mobile backups: No Auto backup: Yes Destinations: M*************c [Local] (Last used) Total size: 0 B Total number of backups: 131 Oldest backup: 2016-06-12 00:02:26 Last backup: 2021-04-16 21:59:09 7 local snapshots Oldest local snapshot: 2021-04-20 22:34:49 Last local snapshot: 2021-04-21 15:53:52 Performance: System Load: 1.87 (1 min ago) 1.74 (5 min ago) 1.73 (15 min ago) Nominal I/O speed: 4.80 MB/s File system: 46.62 seconds Write speed: 47 MB/s Read speed: 43 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 8 % Idle: 87 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) VTDecoderXPCService (3) 51.26 % (Apple) com.apple.photos.VideoConversionService 8.44 % (Apple) WindowServer 6.18 % (Apple) mdsync 5.74 % (Apple) kernel_task 5.60 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 511 MB (Etresoft, Inc.) firefox 467 MB (Mozilla Corporation) plugin-container (4) 297 MB (Mozilla Corporation) mds_stores 253 MB (Apple) com.apple.photos.VideoConversionService 228 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 4 MB / 404 KB (Apple) syncdefaultsd 107 KB / 2 KB (Apple) apsd 34 KB / 55 KB (Apple) netbiosd 43 KB / 20 KB (Apple) firefox 28 KB / 22 KB (Mozilla Corporation) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) mdsync 36 (Apple) VTDecoderXPCService (3) 8 (Apple) com.apple.photos.VideoConversionService 6 (Apple) photolibraryd 4 (Apple) WindowServer 3 (Apple) Virtual Memory Information: Physical RAM: 24 GB Free RAM: 112 MB Used RAM: 6.24 GB Cached files: 17.65 GB Available RAM: 17.76 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-03-05 iMovie (10.2.3) 2021-03-08 Voice Update - Nora (1.3.2) 2021-03-13 Safari (14.0.3) 2021-03-22 Zoom (5.5.13148.0305) 2021-03-28 ExpressVPN (10.2.2 (26)) 2021-04-10 HP Smart (12.6.2.1067) 2021-04-13 Microsoft AutoUpdate (4.34.21041102) 2021-04-16 MRTConfigData (1.77) 2021-04-16 XProtectPlistConfigData (2144) 2021-04-16 Microsoft Excel (16.48.21041102) 2021-04-19 Microsoft OneNote (16.48.21041102) 2021-04-19 Microsoft PowerPoint (16.48.21041102) 2021-04-19 Microsoft Word (16.48.21041102) 2021-04-19 Microsoft Office (16.48.21041102) Diagnostics Information (past 7-30 days): 2021-04-21 12:12:11 suggestd Crash (3 times) Executable: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd Details: dyld3 mode *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '-[CalManagedMigrationGroup calendarUserAddressesAsURLs] : unrecognized selector sent to instance 0x7fa0246df8e0' terminating with uncaught exception of type NSException abort() called 2021-04-21 11:35:15 Adobe Acrobat Reader DC.app Hang Executable: /Applications/Adobe Acrobat Reader DC.app 2021-04-21 10:04:30 EtreCheckPro.app Crash Executable: /Applications/EtreCheckPro.app 2021-04-20 10:41:11 Google Chrome.app Hang Executable: /Applications/Google Chrome.app 2021-04-19 22:20:16 gamed Crash Executable: /System/Library/PrivateFrameworks/GameCenterFoundation.framework/Versions/A/gamed Details: dyld3 mode *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '+entityForName: nil is not a legal NSManagedObjectConte xt parameter searching for entity name 'GameRecord'' terminating with uncaught exception of type NSException abort() called 2021-04-19 19:19:47 installd High CPU Use Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd 2021-04-19 09:35:02 Kernel Panic Details: panic(cpu 1 caller 0xffffff7f860faad5): userspace watchdog timeout: no successful checkins from com.apple.logd in 120 seconds 2021-04-18 22:49:48 Installer.app Hang Executable: /System/Library/CoreServices/Installer.app 2021-04-17 11:04:00 photoanalysisd High CPU Use (2 times) Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2021-04-16 11:57:42 locationd Crash Executable: /usr/libexec/locationd Details: dyld3 mode 2021-04-16 11:45:43 photolibraryd Crash Executable: /System/Library/PrivateFrameworks/PhotoLibraryServices.framework/Versions/A/Support/photolibraryd Details: dyld3 mode *** Terminating app due to uncaught exception 'NSInternalInconsistency Exception', reason: 'Failed to save context : low priority transient library (fs=16777220/f ile=67628169): Error Domain=NSCocoaErrorDomain Code=134090 "A timeout error occurred while connecting to the persistent store." UserInfo={NS SQLiteErrorDomain=5}' terminating with uncaught exception of type NSException abort() called 2021-04-16 11:35:23 Finder.app Hang Executable: /System/Library/CoreServices/Finder.app 2021-04-15 22:40:00 Spotlight.app Crash Executable: /System/Library/CoreServices/Spotlight.app Details: dyld3 mode *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '-[CalManagedMigrationGroup calendarUserAddressesAsURLs] : unrecognized selector sent to instance 0x600001e92ee0' terminating with uncaught exception of type NSException abort() called 2021-04-15 22:40:00 ContactsAccountsService High CPU Use (2 times) Executable: /System/Library/Frameworks/AddressBook.framework/Executables/ContactsAccountsService Details: dyld3 mode 2021-04-15 22:40:00 CalNCService Crash Executable: /System/Library/PrivateFrameworks/CalendarNotification.framework/Versions/A/XPCServices/CalNCService.xpc/Contents/MacOS/CalNCService Details: dyld3 mode *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '-[CalManagedMigrationGroup calendarUserAddressesAsURLs] : unrecognized selector sent to instance 0x7fa71963ed30' terminating with uncaught exception of type NSException abort() called End of report