EtreCheck version: 5.4.1 (5041) Report generated: 2019-10-28 10:37:47 Download EtreCheck from https://etrecheck.com Runtime: 9:03 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This machine has a hard drive that appears to be failing. Antivirus software problems - Antivirus software is causing performance problems. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (Retina 4K, 21.5-inch, 2017) iMac Model: iMac18,2 1 3 GHz Intel Core i5 (i5-7400) CPU: 4-core 8 RAM - Upgradeable by Apple BANK 0/DIMM0 - 4 GB DDR4 2400  BANK 1/DIMM0 - 4 GB DDR4 2400  Video Information: Radeon Pro 555 - VRAM: 2048 MB iMac 4096 x 2304 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - U********r (Journaled HFS+) 999.35 GB (791.87 GB used) disk0s3 - Recovery HD (Mac OS Extended) [Recovery] 650 MB disk1 - Seagate Backup+ Hub WH 4.00 TB External USB 5 Gbit/s USB disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 - S****s (Journaled HFS+) 4.00 TB (1.30 TB used) disk2 - ST316081 2A 160.04 GB External USB 480 Mbit/s USB disk2s1 [Partition Map] 32 KB disk2s2 29 KB disk2s3 29 KB disk2s4 29 KB disk2s5 29 KB disk2s6 262 KB disk2s7 262 KB disk2s8 262 KB disk2s10 - Mir (Journaled HFS+) 159.91 GB (133.40 GB used) Mounted Volumes: disk0s2 - U********r 999.35 GB (791.87 GB used - 207.22 GB free) Journaled HFS+ Mount point: / disk1s2 - S****s 4.00 TB (1.30 TB used - 2.70 TB free) Journaled HFS+ Mount point: /Volumes/S****s disk2s10 - Mir 159.91 GB (133.40 GB used - 26.49 GB free) Journaled HFS+ Mount point: /Volumes/Mir Owners enabled: No Network: Interface en0: Ethernet Interface en5: iPhone Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS High Sierra 10.13.6 (17G8037) Time since boot: About 2 days Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus apps: MalwareBytes Unsigned Files: Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.wacom.UpdateHelper.plist Executable: /Library/PrivilegedHelperTools/com.wacom.UpdateHelper.app/Contents/MacOS/com.wacom.UpdateHelper Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.wacom.DisplayMgr.plist Executable: /Library/PrivilegedHelperTools/com.wacom.DisplayMgr.app/Contents/MacOS/com.wacom.DisplayMgr Details: Exact match found in the whitelist - probably OK Login Item: ~/.zoomus/ZoomOpener.app Login Item: /Applications/StuffIt Archive Manager.app/Contents/MacOS/MagicMenu.app Login Item: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app 32-bit Applications: 66 32-bit apps Kernel Extensions: /Library/Application Support/Malwarebytes/MBAM/Kext MB_MBAM_Protection.kext (3.9 - SDK 10.10) /Library/Extensions FTDIKext.kext (1.0 - SDK 10.13) /System/Library/Extensions Wacom Tablet.kext (Wacom Tablet 6.0.8-2) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 160 Apple tasks [Running] 118 Apple tasks System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 178 Apple tasks [Running] 119 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2016-12-22) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-09) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-17) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-17) [Running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2018-02-07) [Running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2018-08-02) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2019-07-24) [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2019-05-16) [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2018-08-01) [Running] com.extensis.FMCore.plist (J6MMHGD9D6 - installed 2016-02-13) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-10-03) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-10-03) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-09-26) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-10-06) [Not Loaded] com.oracle.java.Java-Updater.plist (? 170434ae - installed 2017-03-15) [Running] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2018-09-24) [Running] com.wacom.DisplayMgr.plist (? 72706490 - installed 2018-09-24) [Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2018-09-24) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-09) [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2012-04-08) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-17) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-09-23) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-21) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-10-03) [Loaded] com.malwarebytes.MBAMHelperTool.plist (Malwarebytes Corporation - installed 2015-11-02) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-10-11) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-09-26) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-10-06) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2015-06-04) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-02-12) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-03-15) [Running] com.syniumsoftware.CleanAppDaemon.plist (? ef658ad4 - installed 2015-03-25) [Running] com.wacom.UpdateHelper.plist (? 247c9951 - installed 2018-09-24) [Loaded] com.wacom.displayhelper.plist (Apple - installed 2019-09-21) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2018-11-06) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2012-04-08) [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2012-04-08) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29) [Running] com.amazon.music.plist (94KV3E626L - installed 2019-10-10) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) User Login Items: Adobe Acrobat Pro.app (? - installed 2015-10-26) (Application - /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app) Mail.app (Apple - installed 2019-10-09) (Application - /Applications/Mail.app) Microsoft Word.app (Microsoft Corporation - installed 2019-10-14) (Application - /Applications/Microsoft Word.app) Safari.app (Apple - installed 2019-10-10) (Application - /Applications/Safari.app) MagicMenu.app (? - installed 2017-04-23) (Application - /Applications/StuffIt Archive Manager.app/Contents/MacOS/MagicMenu.app) iTunesHelper.app (Apple - installed 2019-02-01) (Application - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app) ZoomOpener.app (? - installed 2019-04-25) (Application - ~/.zoomus/ZoomOpener.app) Internet Plug-ins: AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2016-12-22) FlashPlayer-10.6: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-09) EPPEX Plugin: 10.0 (? - installed 2016-05-22) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-10-24) AdobePDFViewer: 19.021.20049 (Adobe Systems, Inc. - installed 2019-10-24) Flash Player: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-09) Default Browser: (? - installed 2019-10-10) RealPlayer Plugin: (?) Silverlight: 5.1.41212.0 (? - installed 2016-02-09) JavaAppletPlugin: Java 8 Update 131 build 11 (? - installed 2019-06-29) Audio Plug-ins: BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2019-10-09) iSightAudio: 7.7.3 (Apple - installed 2019-10-09) AirPlay: 2.0 (Apple - installed 2019-10-09) AppleAVBAudio: 683.1 (Apple - installed 2019-10-09) BridgeAudioSP: 4.69.2 (Apple - installed 2019-10-09) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-10-09) 3rd Party Preference Panes: Flash Player (installed 2019-09-23) Java (installed 2017-06-09) WacomTablet (installed 2018-09-24) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 1.84 (1 min ago) 1.83 (5 min ago) 1.84 (15 min ago) Nominal I/O speed: 0.80 MB/s File system: 120.00 seconds (timed out) Write speed: 31 MB/s Read speed: 35 MB/s CPU Usage Snapshot: Type Overall System 3 % User 7 % Idle 90 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 28.45 % (?) MailStorageManagement 5.06 % (Apple) EtreCheck 4.73 % (App Store) com.apple.WebKit.WebContent (12) 1.16 % (Apple) nsurlstoraged 0.38 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 534 MB (App Store) Mail 200 MB (Apple) Safari 190 MB (Apple) com.apple.WebKit.WebContent (12) 189 MB (Apple) Microsoft Word 122 MB (Microsoft Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 16 MB / 429 KB (?) Mail 786 KB / 176 KB (Apple) com.apple.WebKit.Networking 9 KB / 2 KB (Apple) SystemUIServer 0 B / 560 B (Apple) usernoted 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 15 MB Used RAM: 6.46 GB Cached files: 1.52 GB Available RAM: 1.54 GB Swap Used: 466 MB Software Installs (past 30 days): Install Date Name (Version) 2019-10-01 Canon IJ Printer Driver 2019-10-06 Microsoft AutoUpdate 2019-10-08 EtreCheck (5.4.1) 2019-10-09 Security Update 2019-005 (10.13.6) 2019-10-09 Adobe Flash Player 2019-10-10 Safari (13.0.2) 2019-10-11 Malwarebytes for Mac 2019-10-14 Microsoft Excel 2019-10-14 Microsoft PowerPoint 2019-10-14 Microsoft Word 2019-10-14 Microsoft Outlook 2019-10-16 Adobe Acrobat Reader DC (19.021.20047) 2019-10-20 Adobe Acrobat Reader DC (19.021.20048) 2019-10-24 Adobe Acrobat Reader DC (19.021.20049) Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report