EtreCheck version: 5.3.3 (5036) Report generated: 2019-10-03 06:57:51 Download EtreCheck from https://etrecheck.com Runtime: 1:55 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: Frozen on loading screen Cannot login unless logging in through Safe Mode When logged in through Safe Mode the internal speakers are not showing up in settings. I have tried reconnecting and disconnecting wireless headphones and it is still not working. I have tried every kind of restart (holding option, command, P & R etc ) and nothing is working I have tried installing the latest OS update and it will not work Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (Retina, 13-inch, Mid 2014) MacBook Pro Model: MacBookPro11,1 1 2.6 GHz Intel Core i5 (i5-4278U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 ok BANK 1/DIMM0 - 4 GB DDR3 1600 ok Battery: Health = Normal - Cycle count = 304 Video Information: Intel Iris - VRAM: 1536 MB Color LCD 2560 x 1600 Drives: disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 176.82 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - Macintosh HD 250.79 GB (Shared - 176.82 GB used - 72.21 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 250.79 GB (Shared - 1.07 GB used - 72.21 GB free) APFS Mount point: /private/var/vm Network: Interface Bluetooth-Modem: Bluetooth DUN Interface en3: USB Ethernet Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPad Interface en6: iPhone Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS High Sierra 10.13.6 (17G65) Time since boot: Less than an hour Safe Mode: Enabled Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 183 Apple tasks [Running] 94 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 193 Apple tasks [Running] 104 Apple tasks Launch Agents: [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-10-01) [Not Loaded] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-02) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-02) [Not Loaded] com.oracle.java.Java-Updater.plist (? ecf6e7ea - installed 2015-11-07) Launch Daemons: [Not Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-10-01) [Not Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-02) [Not Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-08-27) [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04) [Not Loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2018-04-10) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2015-11-07) Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-10-01) FlashPlayer-10.6: 32.0.0.255 (Adobe Systems, Inc. - installed 2019-09-11) Default Browser: (? - installed 2019-09-23) NP_2020Player_IKEA: 5.0.94.1 (? - installed 2012-09-28) Flash Player: 32.0.0.255 (Adobe Systems, Inc. - installed 2019-09-11) Silverlight: 5.1.41212.0 (? - installed 2016-05-23) JavaAppletPlugin: Java 8 Update 65 build 17 (? - installed 2019-05-15) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2018-07-04) BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2018-07-04) AirPlay: 2.0 (Apple - installed 2018-07-04) AppleAVBAudio: 680.2 (Apple - installed 2018-07-04) BridgeAudioSP: 4.20.2 (Apple - installed 2018-07-04) iSightAudio: 7.7.3 (Apple - installed 2018-07-04) 3rd Party Preference Panes: Flash Player (installed 2019-08-27) Java (installed 2015-10-07) Time Machine: Time Machine Not Configured! Performance: System Load: 6.63 (1 min ago) 4.28 (5 min ago) 1.84 (15 min ago) Nominal I/O speed: 14.11 MB/s File system: 27.87 seconds Write speed: 657 MB/s Read speed: 778 MB/s CPU Usage Snapshot: Type Overall System 1 % User 2 % Idle 97 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheck 6.62 % (App Store) Other processes 3.84 % (?) com.apple.WebKit.Networking 0.55 % (Apple) nsurlstoraged 0.25 % (Apple) com.apple.WebKit.WebContent 0.25 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 445 MB (App Store) com.apple.WebKit.WebContent 395 MB (Apple) Safari 139 MB (Apple) Dock 69 MB (Apple) NotificationCenter 50 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 41 KB / 23 KB (?) com.apple.WebKit.Networking 6 KB / 16 KB (Apple) SystemUIServer 0 B / 64 B (Apple) spindump_agent 0 B / 0 B (Apple) CalNCService 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 3.23 GB Used RAM: 2.45 GB Cached files: 2.33 GB Available RAM: 5.55 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-09-11 Adobe Flash Player 2019-10-02 XProtectPlistConfigData (2106) 2019-10-02 MRTConfigData (1.50) 2019-10-03 EtreCheck (5.3.3) Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report