EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-06-25 18:28:08 Download EtreCheckPro from https://etrecheck.com Runtime: 9:34 Performance: Below Average Problem: Computer is too slow Description: Slow to load websites, apps and often the rainbow circle is spinning f or a while between applications Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Low performance - EtreCheck report took an unusually long time to run. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (21.5-inch, 2017) Status: Supported iMac Model: iMac18,1 2.3 GHz Dual-Core Intel Core i5 (i5-7360U) CPU: 2-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2133 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2133 Video Information: Intel Iris Plus Graphics 640 - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (138.44 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (3.44 GB used) disk1s3 - Recovery (APFS) [Recovery] (1.13 GB used) disk1s4 - VM (APFS) [APFS VM] (1.07 GB used) disk1s5 (APFS) [APFS Container] (12.83 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (12.83 GB used) disk1s6 - Update (APFS) (61 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 138.44 GB Shared values Size: 1000.00 GB Free: 842.81 GB Available: 848.66 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 3.44 GB Shared values Size: 1000.00 GB Free: 842.81 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1.07 GB Shared values Size: 1000.00 GB Free: 842.81 GB disk1s5 [APFS Container] Filesystem: APFS Mount point: /System/Volumes/Update/mnt1 Used: 12.83 GB Shared values Size: 1000.00 GB Free: 842.81 GB disk1s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 12.83 GB Shared values Size: 1000.00 GB Free: 842.81 GB Available: 848.66 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 61 MB Shared values Size: 1000.00 GB Free: 842.81 GB Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Interface bridge0: Thunderbolt Bridge 2 System Software: macOS Ventura 13.2.1 (22D68) Time since boot: About 2 days Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 3 Applications: 515 apps 36 x86-only apps 7 unsigned apps Kernel Extensions: /Library/Extensions [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.28.0 - SDK 10.12) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] hp_Inkjet4_io_enabler.kext - com.hp.print.hpio.Inkjet4.kext (4.6.0 - SDK 10.12) System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 181 Apple tasks [Running] 164 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 21 Apple tasks [Loaded] 170 Apple tasks [Running] 201 Apple tasks Launch Daemons: [Not Loaded] com.apple.installer.cleanupinstaller.plist (Not signed - installed 2022-10-06) Executable: /macOS Install Data/Locked Files/cleanup_installer [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-06-16) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-06-16) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-10-06) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2023-06-04) Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-12-08) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-06-11) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-06-16) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Not Loaded] com.hp.devicemonitor.plist (HP Inc. - installed 2023-06-23) Executable: /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/MacOS/HP Device Monitor [Running] com.hp.productresearch.plist (HP Inc. - installed 2023-06-23) Executable: /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/MacOS/HP Product Research User Login Items: [Loaded] Garmin Express Service (Garmin International - installed 2018-12-09) Application /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2018-04-03) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Running] HP Product Research (HP Inc. - installed 2018-04-03) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app App Extensions: Share services: OneNote - /Applications/Microsoft OneNote.app QuickLook Previews: EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Audio Plug-ins: MSTeamsAudioDevice: 2020.42.00.9 (Microsoft Corporation - installed 2020-10-13) Backup: Time Machine Not Configured! Performance: System Load: 1.93 (1 min ago) 1.85 (5 min ago) 1.83 (15 min ago) Nominal I/O usage: 0.11 MB/s File system: 42.52 seconds Write speed: 80 MB/s Read speed: 71 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 3 % Idle: 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 6.72 % (Apple) photolibraryd 5.46 % (Apple) kernel_task 5.28 % (Apple) mdworker_shared (3) 2.24 % (Apple) EtreCheckPro 2.22 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (6) 779 MB (Apple) EtreCheckPro 739 MB (Etresoft, Inc.) Safari 190 MB (Apple) mds_stores 113 MB (Apple) kernel_task 108 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 5 MB / 1 MB (Apple) apsd 57 KB / 25 KB (Apple) rapportd 49 KB / 25 KB (Apple) netbiosd 54 KB / 14 KB (Apple) com.apple.WebKit.Networking 22 KB / 20 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) bluetoothd 0 (Apple) searchpartyd 0 (Apple) tccd (2) 0 (Apple) com.apple.WebKit.WebContent (6) 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 25 MB Used RAM: 4.65 GB Cached files: 3.33 GB Available RAM: 3.35 GB Swap Used: 2 MB Software Installs (past 60 days): Install Date Name (Version) 2023-06-04 Microsoft Teams (1.00.611156) 2023-06-04 iMovie (10.3.6) 2023-06-16 Microsoft AutoUpdate (4.60.23061100) 2023-06-22 XProtectPayloads (101) 2023-06-22 XProtectPlistConfigData (2168) 2023-06-25 Microsoft Excel (16.74.23061100) 2023-06-25 Microsoft OneNote (16.74.23061100) 2023-06-25 Microsoft Outlook (16.74.23061800) 2023-06-25 Microsoft PowerPoint (16.74.23061100) 2023-06-25 Microsoft Word (16.74.23061100) 2023-06-25 Numbers (13.1) Clean up: /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist /macOS Install Data/Locked Files/cleanup_installer Executable not found Diagnostics Information (past 7-30 days): 2023-06-23 15:37:15 com.apple.WebKit.WebContent High CPU Use (4 times) Executable: /Volumes/VOLUME/*/W**************k/V******s/A/X*********s/c*****************************c/C******s/M***S/c*************************t 2023-06-23 14:55:15 bluetoothd Crash (2 times) Executable: /usr/sbin/bluetoothd Details: libsystem_c.dylib: abort() called 2023-06-23 14:34:51 Garmin Express Service Crash Executable: /Applications/Garmin Express.app End of report