No change after uninstalling the specific software. EtreCheckPro version: 6.5.1 (6F003) Report generated: 2021-07-31 09:04:14 Download EtreCheckPro from https://etrecheck.com Runtime: 3:49 Performance: Good Problem: Other problem Description: Why canâ t I access my usb storage after updates were installed to Big Sur? Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Time Machine auto backup disabled - Time Machine auto backups are disabled. High battery cycle count - Your battery may be losing capacity. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Air (13-inch, Early 2015) MacBook Air Model: MacBookAir7,2 2,2 GHz Dual-Core Intel Core i7 (i7-5650U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Normal - Cycle count = 788 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - TS240GJDM850 240.06 GB (Solid State - TRIM: Yes) External 5.0 GT/s x2 NVM Express disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 4.16 GB disk3 [APFS Virtual drive] 4.16 GB (Shared by 3 volumes) disk3s1 - A********************a (APFS) (Shared - 3.54 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (Shared - 77 MB used) disk3s3 - Recovery (APFS) [Recovery] (Shared - 20 KB used) disk0s3 - Data 235.55 GB disk1 - TS480GJDM850 480.10 GB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Container] 479.79 GB disk2 [APFS Virtual drive] 479.79 GB (Shared by 6 volumes) disk2s1 - M****************** - Data (APFS) [APFS Virtual drive] (Shared - 397.27 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 461 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk2s5 (APFS) [APFS Container] (Shared - 15.31 GB used) disk2s5s1 - M****************0 (APFS) [APFS Snapshot] (Shared - 15.31 GB used) disk2s6 - Update (APFS) (Shared - 4 MB used) disk4 - APPLE SD Card Reader 31.91 GB (SD Card) Internal USB 5 Gbit/s USB disk4s1 - K***D (MS-DOS FAT32) 31.91 GB Mounted Volumes: disk2s1 - M****************** - Data [APFS Virtual drive] 479.79 GB (Shared - 397.27 GB used, 103.79 GB available, 64.88 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk2s2 - Preboot [APFS Preboot] 479.79 GB (Shared - 461 MB used, 64.88 GB free) APFS Mount point: /System/Volumes/Preboot disk2s4 - VM [APFS VM] 479.79 GB (Shared - 1.07 GB used, 64.88 GB free) APFS Mount point: /System/Volumes/VM disk2s5s1 - M****************0 [APFS Snapshot] 479.79 GB (Shared - 15.31 GB used, 103.79 GB available, 64.88 GB free) APFS Mount point: / Read-only: Yes disk2s6 - Update 479.79 GB (Shared - 4 MB used, 64.88 GB free) APFS Mount point: /System/Volumes/Update Network: Interface usbmodem14200: MT65xx Preloader Interface en4: Thunderbolt Ethernet Interface en3: USB 10/100/1000 LAN Interface fw0: Thunderbolt FireWire Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 35.31 GB available Printer sharing: Enabled System Software: macOS Big Sur 11.4 (20F71) Time since boot: Less than an hour Configuration Files: /etc/hosts - Count: 1 Notifications: EtreCheckPro.app 2 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchAgents/com.Logitech.Control Center.Daemon.plist Executable: /Library/Application Support/Logitech.localized/Logitech Control Center.localized/LCCDaemon.app/Contents/MacOS/LCCDaemon --launchd Details: Exact match found in the legitimate list - probably OK Preference Pane: /Library/PreferencePanes/Logitech Control Center.prefPane Apps: 1 Old Applications: 72 x86-only apps Kernel Extensions: /Applications/Acronis True Image.app [Not Loaded] fileprotector.kext - com.acronis.fileprotector (3.0.0 - SDK 10.14) [Not Loaded] ngscan.kext - com.acronis.ngscan (1.0 - SDK 10.14) [Not Loaded] filterframework.kext - com.acronis.notifyframework (1.0 - SDK 10.14) [Not Loaded] systeminterceptors.kext - com.acronis.systeminterceptors (1.0 - SDK 10.14) /Applications/hide.me VPN.app [Not Loaded] HideMeNetwork.kext - me.hide.network.driver (1.0.2 - SDK 10.14) [Not Loaded] tap.kext - net.sf.tuntaposx.tap (20150118) /Library/Extensions [Not Loaded] com_smi_scsi_driver_VendorType00.kext - com.smi.scsi.driver.VendorType00 (1.0 - SDK 10.7) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 194 Apple tasks [Running] 131 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 195 Apple tasks [Running] 123 Apple tasks Launch Daemons: [Loaded] com.acronis.acep.plist (Acronis International GmbH - installed 2020-12-13) [Other] com.acronis.mms_mini.plist (? 9002b17a - installed 2020-12-13) [Loaded] com.acronis.mobile_backup_server.plist (Acronis International GmbH - installed 2020-12-13) [Loaded] com.acronis.mobile_backup_status_server.plist (Acronis International GmbH - installed 2020-12-13) [Running] com.acronis.scheduler.plist (Acronis International GmbH - installed 2020-12-13) [Loaded] com.acronis.trueimagehelper.plist (Acronis International GmbH - installed 2020-12-13) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-09-19) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-07-29) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-22) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-22) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-07-13) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-07-13) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-03-18) [Running] me.hide.vpnhelper.plist (EVENTURE LTD. - installed 2019-08-20) Launch Agents: [Running] com.Logitech.Control Center.Daemon.plist (? 209c949 - installed 2016-10-05) [Other] com.acronis.monitor.plist (? 801522b2 - installed 2020-12-13) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-10) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-07-29) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-07-29) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-07-22) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-07-13) User Launch Agents: [Other] com.amazon.music.plist (? 0 - installed 2017-08-18) [Loaded] com.google.Chrome.framework.plist (Google, Inc. - installed 2021-07-31) User Login Items: [Not Loaded] DSLoginItemHelper (App Store - installed 2021-07-27) Modern Login Item /Applications/Antivirus One.app/Contents/Library/LoginItems/DSLoginItemHelper.app [Running] Backup and Sync (Google, Inc. - installed 2021-06-19) Application /Applications/Backup and Sync.app [Loaded] Canon IJ Network Scanner Selector EX (Canon Inc. - installed 2020-08-04) Application /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app [Not Loaded] LyricsXHelper (App Store - installed 2021-06-01) Modern Login Item /Applications/LyricsX.app/Contents/Library/LoginItems/LyricsXHelper.app [Not Loaded] MindNode Helper (App Store - installed 2021-06-22) Modern Login Item /Applications/MindNode.app/Contents/Library/LoginItems/MindNode Helper.app [Running] OneDrive (Microsoft Corporation - installed 2021-07-22) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-07-22) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-07-22) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] StartUpHelper (Spotify - installed 2021-01-17) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-07-29) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Loaded] LaunchAtLoginHelper (Dominik Hintersdorf - installed 2020-12-08) Modern Login Item /Applications/iGlance-2.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app [Not Loaded] iGlanceLauncher (Dominik Hintersdorf - installed 2020-05-09) Modern Login Item ~/Downloads/iGlance.app/Contents/Library/LoginItems/iGlanceLauncher.app [Running] Android File Transfer Agent (Google, Inc. - installed 2018-10-17) Application ~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app Internet Plug-ins: AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-17) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-17) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-04-11) Safari Extensions: 1Blocker Button (App Store - installed 2021-06-30) AdBlock One Dashboard (App Store - installed 2021-05-21) AdBlock One Engine (App Store - installed 2021-05-21) Block Ads (App Store - installed 2021-06-30) Block Adult Sites (App Store - installed 2021-06-30) Block Annoyances (App Store - installed 2021-06-30) Block Comments (App Store - installed 2021-06-30) Block Social Widgets (App Store - installed 2021-06-30) Block Trackers (App Store - installed 2021-06-30) Custom Rules (App Store - installed 2021-06-30) Regional Rules (App Store - installed 2021-06-30) Save to Pocket (App Store - installed 2020-11-11) ToolbarSafariExtension (App Store - installed 2021-07-27) 3rd Party Preference Panes: Logitech Control Center (? - installed 2017-05-21) Backup: Skip System Files: Yes Mobile backups: Yes Auto backup: No Destinations: T***************p [Network] (Last used) Total size: 1.88 TB Total number of backups: 32 Oldest backup: 2020-05-14 08:15:51 Last backup: 2021-05-24 20:42:14 P****c [Network] Total size: 1.98 TB Total number of backups: 17 Oldest backup: 2021-01-07 21:46:04 Last backup: 2021-05-12 18:43:32 2 local snapshots Oldest local snapshot: 2021-05-12 14:17:30 Last local snapshot: 2021-05-24 19:19:42 Performance: System Load: 2.29 (1 min ago) 10.81 (5 min ago) 16.66 (15 min ago) Nominal I/O speed: 0.02 MB/s File system: 27.22 seconds Write speed: 1013 MB/s Read speed: 1287 MB/s CPU Usage Snapshot: Type Overall System: 26 % User: 14 % Idle: 60 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Google Chrome Helper 93.42 % (Google, Inc.) kernel_task 32.85 % (Apple) WindowServer 7.32 % (Apple) dasd 3.18 % (Apple) ReportCrash (2) 2.40 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Backup and Sync (4) 689 MB (Google, Inc.) EtreCheckPro 445 MB (Etresoft, Inc.) Mail 285 MB (Apple) com.apple.SafariServices.ExtensionHelper 200 MB (Apple) Finder 182 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 613 KB / 321 KB (Apple) Mail 635 KB / 45 KB (Apple) CNSSelectorAgent 21 KB / 33 KB (Canon Inc.) apsd 5 KB / 13 KB (Apple) OneDrive 10 KB / 3 KB (Microsoft Corporation) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Google Chrome Helper 42 (Google, Inc.) WindowServer 3 (Apple) ReportCrash (2) 1 (Apple) Backup and Sync (4) 0 (Google, Inc.) launchd 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 43 MB Used RAM: 4.48 GB Cached files: 3.48 GB Available RAM: 3.52 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-06-04 Keynote (11.1) 2021-06-04 Numbers (11.1) 2021-06-04 Pages (11.1) 2021-06-10 Adobe Acrobat Reader DC (21.005.20048) (21.005.20048) 2021-06-22 MindNode (2021.2.2) 2021-06-26 PDF Reader Pro Lite (2.8.1) 2021-06-29 MRTConfigData (1.81) 2021-06-29 XProtectPlistConfigData (2149) 2021-06-30 1Blocker (3.16.2) 2021-07-05 Stockfish (2.3.3) 2021-07-11 iMovie (10.2.5) 2021-07-13 Microsoft AutoUpdate (4.37.21071101) 2021-07-17 Adobe Acrobat Reader DC (21.005.20058) (21.005.20058) 2021-07-22 OneDrive (21.129.0627) 2021-07-22 Fotor Photo Editor (3.9.2) 2021-07-27 Antivirus One (3.7.0) 2021-07-29 TrailRunner mini (3.9.3583) 2021-07-29 WhatsApp (2.2126.15) 2021-07-29 Kindle (1.32.0) Clean up: /Library/LaunchAgents/com.acronis.monitor.plist /Applications/Acronis True Image 2021.app/Contents/MacOS/Acronis Monitor.app/Contents/MacOS/Acronis Monitor Executable not found ~/Library/LaunchAgents/com.amazon.music.plist /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper Executable not found /Library/LaunchDaemons/com.acronis.mms_mini.plist /Library/Application Support/Acronis/ServiceLauncher/launcher Executable not found Diagnostics Information (past 7-30 days): 2021-07-31 08:58:50 mobile_backup_server Crash (100 times) Executable: /Library/Application Support/Acronis/*/mobile_backup_server Details: dyld: launch, loading dependent libraries DYLD_LIBRARY_PATH=/Library/Application Support/Acronis/MobileBackupSer ver/mobile_backup_server:/Library/Application Support/Acronis/Librarie s 2021-07-31 08:57:00 mobile_backup_status_server Crash (100 times) Executable: /Library/Application Support/Acronis/*/mobile_backup_status_server Details: dyld: launch, loading dependent libraries DYLD_LIBRARY_PATH=/Library/Application Support/Acronis/MobileBackupSer ver/mobile_backup_status_server:/Library/Application Support/Acronis/L ibraries 2021-07-31 08:53:33 Google Chrome.app High CPU Use (12 times) Executable: /Applications/Google Chrome.app 2021-07-31 08:24:46 Backup and Sync.app Crash (9 times) Executable: /Applications/Backup and Sync.app Details: objc_msgSend() selector name: performSelector:withObject:withObject: 2021-07-31 07:37:12 Uninstall WD My Cloud.app Crash (2 times) Executable: /Applications/WD My Cloud/Uninstall WD My Cloud.app Details: *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '*** -[NSURL initFileURLWithPath:]: nil string parameter ' abort() called terminating with uncaught exception of type NSException 2021-07-31 07:28:45 WD Sync Uninstaller.app Crash Executable: /private/var/folders/*/WD Sync Uninstaller.app 2021-07-31 07:15:25 WD Sync Service.app High CPU Use (9 times) Executable: /Library/Application Support/WD Sync/WD Sync Service.app 2021-07-30 17:12:41 schedul2 Crash Executable: /Library/Application Support/Acronis/*/schedul2 2021-07-27 15:24:51 apsd Crash (2 times) Executable: /System/Library/PrivateFrameworks/ApplePushService.framework/apsd Details: dyld3 mode End of report