EtreCheckPro version: 6.4.3 (6E010) Report generated: 2021-05-05 23:07:51 Download EtreCheckPro from https://etrecheck.com Runtime: 3:51 Performance: Good Problem: Apps are crashing Description: There appear to be a plethora of issues. It is as of yet unclear wheth er they are related. Constant restarting, restarting when the shut dow n command is given, one drive issues, powerpoint crashing frequently, and an ongoing issue with zoom that requires the MacBook to be reboote d to fix Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Safe mode - This computer is running in Safe Mode. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (Retina, 13-inch, 2019) MacBook Air Model: MacBookAir8,2 1.6 GHz Dual-Core Intel Core i5 (i5-8210Y) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB LPDDR3 2133 BANK 1/DIMM0 - 4 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 45 Video Information: Intel UHD Graphics 617 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256N 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 172.68 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 465 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 622 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 20 KB used) disk1s5 (APFS) [APFS Container] (Shared - 15.35 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.35 GB used) disk1s6 - Update (APFS) (Shared - 4 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 250.69 GB (Shared - 172.68 GB used, 62.80 GB available, 61.43 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Preboot [APFS Preboot] 250.69 GB (Shared - 465 MB used, 61.43 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 250.69 GB (Shared - 20 KB used, 61.43 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 250.69 GB (Shared - 15.35 GB used, 62.80 GB available, 61.43 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 250.69 GB (Shared - 4 MB used, 61.43 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en7: Display Ethernet Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface en5: Thunderbolt Ethernet Slot 1 Interface en6: Thunderbolt Ethernet Interface fw0: Display FireWire iCloud Quota: 119.00 GB available System Software: macOS Big Sur 11.3.1 (20E241) Time since boot: Less than an hour Safe Mode: Enabled Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.livescribe.PenCommService.plist Executable: /Library/Application Support/Livescribe/PenComm/PenCommService --daemon Details: Exact match found in the legitimate list - probably OK Apps: 4 Kernel Extensions: /Library/Extensions [Not Loaded] hp_io_printerclassdriver_enabler.kext - com.hp.hpio.hp-io-printerclassdriver-enabler (19.31.0 - SDK 10.14) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.31.0 - SDK 10.13) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 206 Apple tasks [Running] 112 Apple tasks System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 191 Apple tasks [Running] 128 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-11) [Not Loaded] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-03-24) [Not Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-05-05) [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-04-15) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-05-25) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-05-25) Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Not Loaded] com.livescribe.PenCommService.plist (? ce8953a9 - installed 2019-11-06) [Not Loaded] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-04-07) [Not Loaded] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-03-24) [Not Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-05-05) [Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-05-05) [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-04-15) [Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-04-12) [Not Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (? 0 - installed 2021-05-03) [Not Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-05-25) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-05-25) User Launch Agents: [Not Loaded] com.kaspersky.kav.delayed_start.plist (? 0 - installed 2019-11-06) User Login Items: [Loaded] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2021-04-19) Application /Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app [Not Loaded] LaunchHelper (App Store - installed 2019-10-15) Modern Login Item /Applications/Mail for Gmail.app/Contents/Library/LoginItems/LaunchHelper.app [Loaded] OneDrive (Microsoft Corporation - installed 2021-05-05) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-05-05) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-05-05) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] Tasks in a Box Login Helper (App Store - installed 2020-11-02) Modern Login Item /Applications/Tasks in a Box.app/Contents/Library/LoginItems/Tasks in a Box Login Helper.app [Not Loaded] Trello Login Helper (App Store - installed 2021-02-22) Modern Login Item /Applications/Trello.app/Contents/Library/LoginItems/Trello Login Helper.app Internet Plug-ins: AdobePDFViewer: 21.001.20149 (Adobe Systems, Inc. - installed 2021-04-19) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-04-19) Safari Extensions: Grammarly for Safari (App Store - installed 2021-04-25) Backup: Time Machine Not Configured! Performance: System Load: 3.35 (1 min ago) 7.28 (5 min ago) 4.14 (15 min ago) Nominal I/O speed: 0.00 MB/s File system: 38.02 seconds Write speed: 671 MB/s Read speed: 1124 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 5 % Idle: 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 313.98 % (Apple) system_profiler (2) 52.63 % (Apple) trustd (3) 24.06 % (Apple) EtreCheckPro 7.40 % (Etresoft, Inc.) syspolicyd 2.90 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 553 MB (Etresoft, Inc.) system_profiler (2) 508 MB (Apple) Finder 168 MB (Apple) CVMCompiler 128 MB (Apple) WindowServer 109 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 384 KB / 150 KB (Apple) homed 46 KB / 6 KB (Apple) biometrickitd 31 KB / 21 KB (Apple) trustd 31 KB / 2 KB (Apple) corekdld 293 B / 27 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) CVMCompiler 36 (Apple) WindowServer 2 (Apple) mDNSResponder 0 (Apple) systemstats (2) 0 (Apple) rapportd 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 2.13 GB Used RAM: 2.89 GB Cached files: 2.98 GB Available RAM: 5.11 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-03-07 iMovie (10.2.3) 2021-03-11 macOS 11.2.3 (11.2.3) 2021-03-12 Adobe Acrobat Reader DC (21.001.20145) (21.001.20145) 2021-03-25 Pages (11.0) 2021-03-25 Numbers (11.0) 2021-03-29 Keynote (11.0) 2021-03-30 TalkType (1.0) 2021-04-07 Malwarebytes for Mac (1.0) 2021-04-07 GarageBand (10.4.3) 2021-04-13 Microsoft AutoUpdate (4.34.21041102) 2021-04-14 Mailbutler (26018) 2021-04-15 Final Cut Pro X Supplemental Content (1.0) 2021-04-15 Pro Video Formats (2.2.1) 2021-04-15 Microsoft Office (16.48.21041102) 2021-04-19 Adobe Acrobat Reader DC (21.001.20149) (21.001.20149) 2021-04-25 Grammarly for Safari (9.30) 2021-04-30 XProtectPlistConfigData (2145) 2021-05-03 Microsoft Teams (1.00.408872) 2021-05-05 macOS 11.3.1 (11.3.1) 2021-05-05 MRTConfigData (1.78) Clean up: ~/Library/LaunchAgents/com.kaspersky.kav.delayed_start.plist ~/Library/Application Support/Kaspersky Lab/delayed_start.sh Executable not found Diagnostics Information (past 7-30 days): 2021-05-05 22:45:48 WindowServer Crash Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer Details: StartTime:2021-05-05 22:36:34 GPU:IG MetalDevice for accelerator(0x0): 0x0 (MTLDevice: 0x0) IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/IGPU@2/AppleInt elFramebuffer@0 IOPresentment: T IOPresentmentCreateForRegistryID:3275: 0 0x10000046f F ioPresentmentOpenServiceForID:1312: regid F ioPresentmentOpenServiceForID:1312: regid F ioPresentmentOpenServiceForID:1312: regid T ioPresentmentGenerateDeviceMap:1662: ndevs 1 (0 1 0 1 0) T ioPresentmentGenerateDeviceMap:1739: 0 0 0 T ioPresentmentPopulateIOFramebufferEntries:1520: kAGDCVendorInfo 0x10 0000478 0x10000 0x106b T ioPresentmentPopulateIOFramebufferEntries:1540: kAGDCGPUCapability 0 x100000478 220 3 F IOPresentmentCreateForRegistryID:3407: iface 0x815 F IOPresentmentCreateForRegistryID:3466: iface 0x1 IOPresentment Device Map: Origin: AGDC Devices: { 0={ A:0x0(),0x0(),0, C:0x204(IOService:/AppleACPIPlatfor mExpert/PCI0@0/AppleACPIPCI/IGPU@2),0x478(AppleIntelFramebufferControl ler/IntelFBClientControl),46087, F:0x204,0x46f(AppleIntelFramebuffer@0 ),20011,0 F:0x204,0x470(AppleIntelFramebuffer@1),45895,1 F:0x204,0x471(AppleIntelFramebuffer@2),85507,2}} 2021-05-04 21:17:31 Grammarly for Safari.app Crash Executable: /Applications/Grammarly for Safari.app 2021-04-29 16:00:54 mdworker_shared Crash Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker_shared Details: dyld3 mode SetSandboxProfile (/AppleInternal/BuildRoot/Library/Caches/com.apple.x bs/Sources/Spotlight/Spotlight-2150.7.5/spotlight/generic/SeatbeltSand box.c:270) failed assertion -- sandboxError:-1 error::456:12: unable to open system.sb: not found (apply error x) 2021-04-29 14:20:22 Music.app Crash Executable: /System/Applications/Music.app Details: dyld3 mode 2021-04-29 10:30:28 Microsoft Update Assistant.app Crash Executable: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app End of report