EtreCheck version: 6.1.9 (6B057) Report generated: 2020-01-11 15:35:17 Download EtreCheck from https://etrecheck.com Runtime: 132:09 Performance: Poor Problem: Beachballing Major Issues: Anything that appears on this list needs immediate attention. No uptime - No system uptime found. No operating system found - Unable to determine operating system version. Poor performance - EtreCheck report shows poor performance. This is unusual. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. High battery cycle count - Your battery may be losing capacity. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (13-inch, Mid 2012) MacBook Pro Model: MacBookPro9,2 1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core 8 RAM - Not upgradeable Battery: Health = Normal - Cycle count = 750 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1280 x 800 Drives: disk0 - Samsung SSD 860 EVO 500GB 500.11 GB (Solid State - TRIM: No) Internal SATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 499.90 GB disk1 [APFS Virtual drive] 499.90 GB (Shared by 4 volumes) disk1s1 - ssd (APFS) (Shared - 340.57 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 25 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 507 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - ssd 499.90 GB (Shared - 340.57 GB used, 170.29 GB available, 157.56 GB free) APFS Mount point: / Encrypted disk1s4 - VM [APFS VM] 499.90 GB (Shared - 1.07 GB used, 157.56 GB free) APFS Mount point: /private/var/vm Network: Interface en0: Ethernet Interface en4: USB 10/100 LAN Interface en5: iPhone Interface fw0: FireWire Interface en1: Wi-Fi Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: () Time since boot: Notifications: uTorrent.app 18 notifications CleanMyMac X.app one notification (one scheduled) Security: System Status Gatekeeper: App Store and identified developers Antivirus software: Apple, Avast, and CleanMyMac Unsigned Files: Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist Executable: /Library/Application Support/Citrix Receiver/ctxusbd Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.avast.userinit.plist Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.update.plist Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.init.plist Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords Details: Exact match found in the whitelist - probably OK Launchd: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist Executable: /Library/Application Support/Avast/autouninstall/autouninstall.sh Details: Exact match found in the whitelist - probably OK Login Item: /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app Login Item: /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app 32-bit Applications: 7 32-bit apps Kernel Extensions: /Applications/Avast.app [Not Loaded] AvastFileShield.kext (4.0.0 - SDK 10.12) [Not Loaded] AvastPacketForwarder.kext (2.1 - SDK 10.12) /Library/Application Support/Citrix Receiver [Not Loaded] CitrixGUSB.kext (12.9.1 - SDK 10.9) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 180 Apple tasks [Running] 104 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 189 Apple tasks [Running] 109 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-11-19) [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-09-19) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-22) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-22) [Not Loaded] com.avast.hub.plist (AVAST Software a.s. - installed 2019-12-14) [Not Loaded] com.avast.userinit.plist (? 4b9d47d7 - installed 2019-12-16) [Not Loaded] com.cisco.anyconnect.gui.plist (Cisco - installed 2019-10-09) [Not Loaded] com.cisco.anyconnect.notification.plist (Cisco - installed 2019-10-09) [Loaded] com.citrix.AuthManager_Mac.plist (? b095ca60 - installed 2018-04-27) [Running] com.citrix.ReceiverHelper.plist (? 369731a0 - installed 2018-04-27) [Running] com.citrix.ServiceRecords.plist (? 8e6543d - installed 2018-04-27) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-11-19) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-11-19) [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-09-19) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-22) [Not Loaded] com.avast.hub.schedule.plist (? a59f71fd - installed 2019-12-14) [Not Loaded] com.avast.hub.xpc.plist (AVAST Software a.s. - installed 2019-12-14) [Loaded] com.avast.init.plist (? fe750b9b - installed 2019-12-16) [Loaded] com.avast.uninstall.plist (? 1d68eef4 - installed 2019-12-16) [Other] com.avast.update.plist (? f4a2548f - installed 2019-12-16) [Running] com.cisco.anyconnect.vpnagentd.plist (Cisco - installed 2019-08-20) [Loaded] com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2018-04-27) [Loaded] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2019-11-03) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04) [Loaded] de.appsolute.mampprohelper.plist (MAMP GmbH - installed 2019-09-26) User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-22) [Not Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-11-01) [Not Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-11-01) User Login Items: [Running] CleanMyMac X Menu (? - installed 2019-11-03) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Running] CleanMyMac X HealthMonitor (? - installed 2019-11-03) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Not Loaded] Autoupdate (David Kocher - installed 2019-11-27) Modern Login Item /Applications/Cyberduck.app/Contents/Frameworks/Sparkle.framework/Versions/A/Resources/Autoupdate.app [Running] DashlaneAgent (Dashlane - installed 2019-11-26) Modern Login Item /Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app [Not Loaded] DashlaneAutoStartHelper (Dashlane - installed 2019-11-26) Modern Login Item /Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAutoStartHelper.app [Not Loaded] StartUpHelper (Spotify - installed 2019-12-03) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] Problem Reporter (DevMate Inc. - installed 2019-02-07) Modern Login Item /Applications/The Unarchiver.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/Problem Reporter Sandboxed.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-12-21) CitrixICAClientPlugIn: 12.9.1 (? - installed 2019-11-06) AdobePDFViewer: 19.021.20061 (Adobe Systems, Inc. - installed 2019-12-21) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-09-19) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-08-22) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-12-23) AirPlay: 2.0 (Apple - installed 2019-12-23) AppleAVBAudio: 760.6 (Apple - installed 2019-08-22) BridgeAudioSP: 5.52 (Apple - installed 2019-12-23) iSightAudio: 7.7.3 (Apple - installed 2019-08-22) Safari Extensions: Dashlane - Dashlane (installed 2019-11-26) Time Machine: Time Machine information not available without Full Drive Access. 6 local snapshots Oldest local snapshot: 2020-01-10 19:26:06 Last local snapshot: 2020-01-11 12:55:26 Performance: System Load: 1.14 (1 min ago) 1.13 (5 min ago) 1.23 (15 min ago) Nominal I/O speed: 0.34 MB/s File system: 148.19 seconds (timed out) Write speed: 38 MB/s Read speed: 514 MB/s CPU Usage Snapshot: Type Overall System 3 % User 3 % Idle 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) backupd-helper 20.10 % (Apple) WindowServer 8.90 % (Apple) EtreCheckPro 5.36 % (Etresoft, Inc.) kernel_task 2.33 % (Apple) DashlaneAgent.app 0.32 % (Dashlane) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) plugin-container (3) 626 MB (Mozilla Corporation) EtreCheckPro 541 MB (Etresoft, Inc.) firefox 427 MB (Mozilla Corporation) kextutil (10) 240 MB (Apple) kernel_task 117 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 1 MB / 107 KB (Apple) usbmuxd 81 KB / 62 KB (Apple) rapportd 21 KB / 17 KB (Apple) com.avast.daemon 26 KB / 7 KB (AVAST Software a.s.) apsd 16 KB / 10 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 6 (Apple) DashlaneAgent.app 1 (Dashlane) DashlanePluginService 0 (Dashlane) plugin-container (3) 0 (Mozilla Corporation) firefox 0 (Mozilla Corporation) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 921 MB Used RAM: 4.42 GB Available RAM: 3.58 GB Swap Used: 0 B Diagnostics Information (past 7-30 days): 2020-01-11 10:51:37 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2020-01-10 21:50:19 dBpoweramp Music Converter.app High CPU Use Executable: /Applications/dBpoweramp Music Converter.app 2020-01-10 19:27:01 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter End of report