EtreCheckPro version: 6.8.8 (68072) Report generated: 2025-02-18 23:08:00 Download EtreCheckPro from https://etrecheck.com Runtime: 3:03 Performance: Excellent Problem: Computer is too slow Description: Audio being played and movies being streamed are distorted and running slow. My iMac is infected. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This computer has multiple antivirus apps installed. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. Heavy RAM usage - Apps are using a large amount of RAM. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Vintage hardware - This computer may be considered vintage. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2017) Status: Vintage iMac Model: iMac18,3 3.5 GHz Quad-Core Intel Core i5 (i5-7600) CPU: 4-core 64 GB RAM - At maximum BANK 0/DIMM0 - 16 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 16 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 16 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 16 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 575 - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (12.99 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.13 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 (APFS) [APFS Container] (9.35 GB used) disk2s4s1 - Macintosh HD (APFS) [APFS Snapshot] (9.35 GB used) disk2s5 - VM (APFS) [APFS VM] (1 MB used) disk2s6 - Update (APFS) (9 MB used) disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express S.M.A.R.T. Details: 3% used, 36.06 TB written, 100% health, 141 unsafe shutdowns disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Fusion Drive] 27.69 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (12.99 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.13 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 (APFS) [APFS Container] (9.35 GB used) disk2s4s1 - Macintosh HD (APFS) [APFS Snapshot] (9.35 GB used) disk2s5 - VM (APFS) [APFS VM] (1 MB used) disk2s6 - Update (APFS) (9 MB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 12.99 GB Shared values Size: 1.03 TB Free: 997.53 GB Available: 998.26 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 2.13 GB Shared values Size: 1.03 TB Free: 997.53 GB disk2s4s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 9.35 GB Shared values Size: 1.03 TB Free: 997.53 GB Available: 998.26 GB disk2s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 1 MB Shared values Size: 1.03 TB Free: 997.53 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 9 MB Shared values Size: 1.03 TB Free: 997.53 GB USB: USB 3.1 bus USB 3.0 bus Keychron - Keychron C1 Focusrite - Scarlett 18i20 USB Broadcom Corp. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) Apple Inc. - MacBook Air SuperDrive Logitech - USB Receiver CMTECK - CMTECK Network: Interface en0: Ethernet Interface bridge0: Thunderbolt Bridge Interface en1: Wi-Fi Firewall: Blocked apps: None System Software: macOS Ventura 13.7.4 (22H420) Time since boot: About an hour Notifications: Opera Helper (Alerts).app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple, Avast, and Objective-See Unsigned Files: Running app: com.ACDSystems.mas.ACDSeeCommander System Extensions: [Running] Avast Security - version 14.0.534 (AVAST Software a.s. - installed 2025-01-30) Application: /Applications/Avast.app - version 14.0.534 (AVAST Software a.s. - installed 2025-02-17) Kernel Extensions: /Applications/Avast.app [Not Loaded] AvastFileShield.kext - com.avast.FileShield (4.0.0 - SDK 13) [Not Loaded] AvastPacketForwarder.kext - com.avast.PacketForwarder (2.1 - SDK 13) System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 196 Apple tasks [Running] 156 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 19 Apple tasks [Loaded] 210 Apple tasks [Running] 169 Apple tasks Launch Daemons: [Not Loaded] com.avast.hub.schedule.plist (AVAST Software a.s. - installed 2025-02-17) Command: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 [Not Loaded] com.avast.hub.xpc.plist (AVAST Software a.s. - installed 2025-02-17) Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/Helpers/com.avast.hub.xpc [Loaded] com.avast.init.plist (AVAST Software a.s. - installed 2025-01-30) Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh [Not Loaded] com.avast.init.plist (AVAST Software a.s. - installed 2025-02-17) Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh [Loaded] com.avast.update.plist (AVAST Software a.s. - installed 2025-01-30) Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh [Not Loaded] com.avast.update.plist (AVAST Software a.s. - installed 2025-02-17) Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh [Running] com.objective-see.ransomwhere.plist (Objective-See, LLC - installed 2025-02-17) Executable: /Library/Objective-See/RansomWhere/RansomWhere [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2025-02-17) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.avast.hub.plist (AVAST Software a.s. - installed 2025-02-17) Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/MacOS/com.avast.hub [Not Loaded] com.avast.userinit.plist (AVAST Software a.s. - installed 2025-02-17) Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh [Loaded] com.avast.userinit.plist (AVAST Software a.s. - installed 2025-01-30) Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh [Other] com.malwarebytes.mbam.frontend.agent.plist (Not signed - Not found!) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Contents/MacOS/FrontendAgent [Loaded] us.zoom.updater.login.check.plist (Zoom Video Communications, Inc. - installed 2025-02-17) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --login-check [Loaded] us.zoom.updater.plist (Zoom Video Communications, Inc. - installed 2025-02-17) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --update User Login Items: [Not Loaded] App Cleaner Helper (Nektony LLC - installed 2024-12-17) Modern Login Item /Applications/MacCleaner 3 Pro/App Cleaner 8.app/Contents/Library/LoginItems/App Cleaner Helper N.app [Running] App Cleaner Monitor N (Nektony LLC - installed 2024-12-17) Modern Login Item /Applications/MacCleaner 3 Pro/App Cleaner 8.app/Contents/Library/LoginItems/App Cleaner Monitor N.app [Not Loaded] FunterLauncher (Nektony LLC - installed 2024-12-17) Modern Login Item /Applications/MacCleaner 3 Pro/Funter 6.app/Contents/Library/LoginItems/FunterLauncher.app [Running] MacCleaner Pro Helper (Nektony LLC - installed 2024-12-17) Modern Login Item /Applications/MacCleaner 3 Pro/MacCleaner Pro 3.app/Contents/Library/LoginItems/MacCleaner Pro Helper.app [Not Loaded] MemoryCleanerSLauncher (Nektony LLC - installed 2024-12-17) Modern Login Item /Applications/MacCleaner 3 Pro/Memory Cleaner 5.app/Contents/Library/LoginItems/MemoryCleanerSLauncher.app Applications: 566 Apple apps 49 3rd party apps 5 x86-only apps No unsigned apps App Extensions: QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Backup: Time Machine Not Configured! Performance: System Load: 5.47 (1 min ago) 3.40 (5 min ago) 4.98 (15 min ago) Nominal I/O usage: 0.17 MB/s File system: 29.22 seconds Write speed: 866 MB/s Read speed: 1483 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 5 % Idle: 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 13.12 % (Etresoft, Inc.) WindowServer 5.56 % (Apple) firefox 5.32 % (Mozilla Corporation) kernel_task 1.92 % (Apple) Activity Monitor 0.66 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) plugin-container (21) 2.82 GB (Mozilla Corporation) EtreCheckPro 889 MB (Etresoft, Inc.) firefox 685 MB (Mozilla Corporation) News 516 MB (Apple) com.avast.daemon 391 MB (AVAST Software a.s.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) rapportd 4 MB / 50 KB (Apple) com.avast.Antivirus.SystemExtension 64 KB / 435 KB (AVAST Software a.s.) firefox 35 KB / 442 KB (Mozilla Corporation) mDNSResponder 196 KB / 67 KB (Apple) apsd 34 KB / 85 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) firefox 4 (Mozilla Corporation) WindowServer 4 (Apple) plugin-container (21) 0 (Mozilla Corporation) com.apple.AppleUserHIDDrivers 0 (Apple) RansomWhere 0 (Objective-See, LLC) Virtual Memory Information: Physical RAM: 64 GB Free RAM: 45.24 GB Used RAM: 10.61 GB Cached files: 8.15 GB Available RAM: 53.39 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2025-02-16 macOS 13.6.8 (13.6.8) 2025-02-16 Aura (5.7.1) 2025-02-16 ACDSee ๅ†™็œŸ้คจ (11.0.0) 2025-02-16 MRTConfigData (1.93) 2025-02-16 XProtectPlistConfigData (5272) 2025-02-16 XProtectPayloads (149) 2025-02-16 Safari (18.3) 2025-02-16 macOS 13.7.4 (13.7.4) 2025-02-17 Zoom Workplace (6.3.10.49367) 2025-02-17 Avast Security (16.0.0) 2025-02-17 AvastHUB (3.1.41) 2025-02-18 Malwarebytes for Mac (1.0) Clean up: /Library/LaunchAgents/com.malwarebytes.mbam.frontend.agent.plist /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Contents/MacOS/FrontendAgent Executable not found Diagnostics Information (past 60 days): 2025-02-18 11:15:39 com.avast.Antivirus.EndpointSecurity Crash (2 times) Executable: /Applications/Avast.app 2025-02-16 22:34:44 ACDSee Commander Crash End of report