EtreCheck version: 5.6 (5212) Report generated: 2020-09-15 17:59:04 Download EtreCheck from https://etrecheck.com Runtime: 2:11 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: Both internal and external camera freezes after a while Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (27-inch, Late 2013) iMac Model: iMac14,2 3.40 GHz Quad-Core Intel Core i5 (i5-4670) CPU: 4-core 24 RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 BANK 0/DIMM1 - 8 GB DDR3 1600 BANK 1/DIMM1 - 8 GB DDR3 1600 Video Information: NVIDIA GeForce GTX 775M - VRAM: 2 GB iMac 2560 x 1440 Drives: disk0 - Samsung SSD 860 EVO 1TB 1.00 TB (Solid State - TRIM: No) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 231.19 GB used) disk1s2 - Macintosh HD (APFS) (Shared - 11.32 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared) disk1s4 - Recovery (APFS) [Recovery] (Shared) disk1s5 - VM (APFS) [APFS VM] (Shared - 1 MB used) disk2 - WD Elements 25A2 1.00 TB External USB 5 Gbit/s USB disk2s1 [Partition Map] 32 KB disk2s3 - W***********a (Journaled HFS+) 1.00 TB (902.18 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 231.19 GB used, 767.51 GB available, 756.66 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Macintosh HD 1000.00 GB (Shared - 11.32 GB used, 767.51 GB available, 756.66 GB free) APFS Mount point: / Read-only: Yes disk1s5 - VM [APFS VM] 1000.00 GB (Shared - 1 MB used, 756.66 GB free) APFS Mount point: /private/var/vm disk2s3 - W***********a 1.00 TB (902.18 GB used, 97.87 GB available, 97.86 GB free) Journaled HFS+ Mount point: /Volumes/W***********a Network: Interface en0: Ethernet Interface en1: AirPort 802.11 a/b/g/n/ac Interface en5: iPhone File sharing: Enabled Printer sharing: Enabled Remote Management: Enabled Screen sharing: Enabled Remote login: Enabled System Software: macOS Catalina 10.15.6 (19G2021) Time since boot: About 10 hours Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and CleanMyMac File sharing: Enabled Printer sharing: Enabled Remote Management: Enabled Screen sharing: Enabled Remote login: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.maintain.CocktailScheduler.plist Executable: /usr/bin/osascript -e try -e 'set schedulerOwner to do shell script "defaults read /Library/'Application Support'/Cocktail/Scheduler.plist SchedulerOwner"' -e 'do shell script "users"' -e 'if the result contains schedulerOwner then' -e 'do shell script "/bin/sh /Library/'Application Support'/Cocktail/Scheduler.sh"' -e 'end if' -e 'end try' Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.wyse.MacCompanion.plist Executable: /Applications/PocketCloud Companion.app/Contents/MacOS/PocketCloud Companion Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/jp.co.canon.CUPSCAPT.BG.plist Executable: /Library/Printers/Canon/CUPSCAPT/BackGrounder/Canon CAPT BackGrounder.app/Contents/MacOS/Canon CAPT BackGrounder Details: Exact match found in the legitimate list - probably OK Safari Extension: Webex Meetings Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/RL Secure Plug-In Layer.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/iidplg.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Audio/Plug-Ins/HAL/EcammAudioLoader.plugin Plugin: /Library/Audio/Plug-Ins/HAL/EcammAudioLoader.plugin/Contents/Plugins/CallRecorder.plugin Preference Pane: /Library/PreferencePanes/Box Sync.prefPane Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference Pane: /Library/PreferencePanes/MacFUSE.prefPane Preference Pane: /Library/PreferencePanes/Perian.prefPane Apps: 7 32-bit Applications: 30 32-bit apps Startup Items: ParallelsDesktopTransporter Path: /Library/StartupItems/ParallelsDesktopTransporter HPlaserjet Trap Monitor Path: /Library/StartupItems/HPlaserjet Trap Monitor HWNetMgr Path: /Library/StartupItems/HWNetMgr HWPortDetect Path: /Library/StartupItems/HWPortDetect HP USB EWS Gateway Path: /Library/StartupItems/HP USB EWS Gateway ParallelsTransporter Path: /Library/StartupItems/ParallelsTransporter System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 157 Apple tasks [Running] 141 Apple tasks System Launch Daemons: [Not Loaded] 30 Apple tasks [Loaded] 178 Apple tasks [Running] 128 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-08-13) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-23) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-23) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-08-21) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-08-21) [Running] com.logitech.vc.LogiVCCoreService.plist (Logitech Inc. - installed 2019-09-17) [Running] com.maintain.SystemEvents.plist (Apple - installed 2020-08-10) [Running] com.wyse.MacCompanion.plist (? 57406dde - installed 2014-07-22) [Other] jp.co.canon.CUPSCAPT.BG.plist (? 33904f9c - installed 2011-09-14) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-23) [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-08-25) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-08-21) [Loaded] com.mackeeper.MacKeeper.MacKeeperPrivilegedHelper.plist (KROMTECH ALLIANCE CORP. - installed 2018-02-04) [Running] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2020-05-20) [Not Loaded] com.maintain.CocktailScheduler.plist (? 2a44e4bc - installed 2020-08-10) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-02-27) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-09-14) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-01-09) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-03-17) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2020-09-15) [Running] com.hp.productresearch.plist (HP Inc. - installed 2020-09-15) [Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2020-09-02) User Login Items: [Running] CleanMyMac X Menu (MacPaw Inc. - installed 2020-09-03) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Not Loaded] Autoupdate (MacPaw Inc. - installed 2020-09-03) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/Autoupdate.app [Not Loaded] Problem Reporter (MacPaw Inc. - installed 2020-09-03) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/Problem Reporter Sandboxed.app [Running] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2020-09-03) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Not Loaded] Garmin Express Service (Garmin International - installed 2019-07-20) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Loaded] LoginHelper (FIPLAB Ltd - installed 2020-09-13) Modern Login Item /Applications/Memory Clean 3.app/Contents/Library/LoginItems/LoginHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-11-08) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app Internet Plug-ins: Flip4Mac WMV Plugin: 3.0.0.126 (? - installed 2012-10-21) FlashPlayer-10.6: 32.0.0.433 (? - installed 2020-09-09) RL Secure Plug-In Layer: (? - installed 2015-09-17) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-09-13) AdobePDFViewer: 20.012.20043 (Adobe Systems, Inc. - installed 2020-09-13) Flash Player: 32.0.0.433 (? - installed 2020-09-09) iidplg: 5.6 (? - installed 2012-04-10) SharePointBrowserPlugin: 14.6.7 (? - installed 2016-08-29) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-10-13) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: EcammAudioLoader: 1.0.4 (? - installed 2015-10-11) CallRecorder: v2.5.19 (? - installed 2015-10-11) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: AdBlock Engine (App Store - installed 2019-11-25) AdBlock Icon (App Store - installed 2019-11-25) Webex Meetings (? - installed 2018-11-13) 3rd Party Preference Panes: Box Sync (? - installed 2015-06-02) Flash Player (Adobe Inc. - installed 2020-08-25) Flip4Mac WMV (? - installed 2012-09-15) MacFUSE (? - installed 2010-01-17) Perian (? - installed 2010-03-18) Backup: Time Machine information not available without Full Drive Access. 16 local snapshots Oldest local snapshot: 2020-09-13 07:06:46 Last local snapshot: 2020-09-15 17:02:57 Performance: System Load: 2.15 (1 min ago) 2.26 (5 min ago) 2.07 (15 min ago) Nominal I/O speed: 0.54 MB/s File system: 22.41 seconds Write speed: 495 MB/s Read speed: 527 MB/s CPU Usage Snapshot: Type Overall System: 7 % User: 8 % Idle: 85 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 35.32 % (?) HP Device Monitor 16.54 % (HP Inc.) EtreCheck 6.33 % (App Store) Google Chrome 0.61 % (Google, Inc.) avconferenced 0.56 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 561 MB (App Store) CleanMyMac X 380 MB (MacPaw Inc.) Contacts 363 MB (Apple) Dropbox 345 MB (Dropbox, Inc.) Mail 339 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 16 MB / 2 MB (?) Mail 3 MB / 155 KB (Apple) Dropbox 538 KB / 515 KB (Dropbox, Inc.) zoom.us 79 KB / 88 KB (Zoom Video Communications, Inc.) rapportd 8 KB / 6 KB (Apple) Virtual Memory Information: Physical RAM: 24 GB Free RAM: 1.04 GB Used RAM: 15.52 GB Cached files: 7.44 GB Available RAM: 8.48 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-08-21 MRTConfigData (1.66) 2020-09-04 Camera Settings (3.0.12) 2020-09-09 Adobe Flash Player (10.1.85.3) 2020-09-09 XProtectPlistConfigData (2130) 2020-09-13 Adobe Acrobat Reader DC (20.012.20043) 2020-09-15 EtreCheck (5.6) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report