EtreCheckPro version: 6.4.1 (6E003) Report generated: 2021-02-10 11:31:29 Download EtreCheckPro from https://etrecheck.com Runtime: 13:59 Performance: Poor Problem: Computer is too slow Description: Applications are opening very slowly Major Issues: Anything that appears on this list needs immediate attention. Hard drive too slow - The hard drive in this computer is too slow. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Vintage hardware - This computer may be considered vintage. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (21.5-inch, Late 2013) - Vintage! iMac Model: iMac14,1 2.7 GHz Quad-Core Intel Core i5 (i5-4570R) CPU: 4-core 8 RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: Intel Iris Pro - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 11.23 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 82 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 5.37 GB used) disk1s5 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 44.48 GB used) Mounted Volumes: disk1s1 - Macintosh HD 1000.00 GB (Shared - 11.23 GB used, 938.21 GB available, 938.09 GB free) APFS Mount point: / Read-only: Yes disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 5.37 GB used, 938.09 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 44.48 GB used, 938.21 GB available, 938.09 GB free) APFS Mount point: /System/Volumes/Data Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 127.31 GB available System Software: macOS Catalina 10.15.7 (19H524) Time since boot: About 8 hours Notifications: Microsoft Outlook.app 8 notifications AdobeResourceSynchronizer.app one notification OneDrive.app one notification Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 164 Apple tasks [Running] 133 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 168 Apple tasks [Running] 130 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-09) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-02-09) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-02-09) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-02-09) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2021-02-09) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-02-09) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-02-09) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-02-09) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-02-09) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-02-09) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-02-09) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-02-09) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-01-12) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-02-09) User Launch Agents: [Not Loaded] .plist (Microsoft Corporation - installed 2021-02-09) User Login Items: [Running] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2021-02-09) Application /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-02-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-02-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-02-01) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-02-09) AdobePDFViewer: 21.001.20135 (Adobe Systems, Inc. - installed 2021-02-01) Backup: Time Machine Not Configured! Performance: System Load: 1.96 (1 min ago) 2.04 (5 min ago) 2.04 (15 min ago) Nominal I/O speed: 1.53 MB/s File system: 99.31 seconds Write speed: 45 MB/s Read speed: 42 MB/s CPU Usage Snapshot: Type Overall System: 9 % User: 16 % Idle: 74 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) zoom.us 17.74 % (Zoom Video Communications, Inc.) WindowServer 15.46 % (Apple) top 14.26 % (Apple) Microsoft Outlook 13.02 % (Microsoft Corporation) kernel_task 10.43 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (8) 1.10 GB (Apple) MTLCompilerService (52) 682 MB (Apple) Microsoft Outlook 281 MB (Microsoft Corporation) Microsoft Word 272 MB (Microsoft Corporation) mdworker_shared (25) 231 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) zoom.us 75 MB / 4 MB (Zoom Video Communications, Inc.) mDNSResponder 3 MB / 90 KB (Apple) apsd 273 KB / 354 KB (Apple) com.apple.WebKit.Networking 138 KB / 232 KB (Apple) netbiosd 120 KB / 63 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 7 (Apple) Microsoft Outlook 6 (Microsoft Corporation) zoom.us 5 (Zoom Video Communications, Inc.) coreaudiod 2 (Apple) mds_stores 1 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 190 MB Used RAM: 5.56 GB Cached files: 2.26 GB Available RAM: 2.44 GB Swap Used: 768 KB Software Installs (past 30 days): Install Date Name (Version) 2021-01-16 Gatekeeper Configuration Data (181) 2021-01-18 Security Update 2020-001 (10.15.7) 2021-02-06 XProtectPlistConfigData (2139) 2021-02-06 macOS Catalina Security Update 2021-001 (10.15.7) 2021-02-06 Safari (14.0.3) 2021-02-09 Zoom (5.5.12513.0205) 2021-02-09 OneDrive (20.169.0823) 2021-02-09 Voice Update - Nora (1.3.2) 2021-02-09 Microsoft Office (16.45.21011103) 2021-02-09 Adobe Acrobat DC (Continuous) (21.001.20135) 2021-02-10 macOS Catalina 10.15.7 Supplemental Update (10.15.7) 2021-02-10 MRTConfigData (1.73) Diagnostics Information (past 7-30 days): 2021-02-10 03:33:23 photoanalysisd High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2021-02-09 21:01:42 Install.app Crash Executable: /Volumes/VOLUME/*/Install.app 2021-02-09 18:47:05 Microsoft Outlook.app Crash Executable: /Applications/Microsoft Outlook.app Details: dyld: launch, loading dependent libraries End of report