EtreCheck version: 6.1.5 (6B036) Report generated: 2019-11-26 10:11:01 Download EtreCheck from https://etrecheck.com Runtime: 2:29 Performance: Excellent Problem: Computer is restarting Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Hardware Information: MacBook Pro (15-inch, Mid 2012) MacBook Pro Model: MacBookPro9,1 1 2.6 GHz Intel Core i7 (i7-3720QM) CPU: 4-core 8 RAM - At maximum BANK 0/DIMM0 - 4 GB DDR3 1600  BANK 1/DIMM0 - 4 GB DDR3 1600  Battery: Health = Normal - Cycle count = 6 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB DisplayLink 1920 x 1080 NVIDIA GeForce GT 650M - VRAM: 1024 MB DisplayLink 1920 x 1080 W2246 1920 x 1080 Drives: disk0 - Crucial_CT525MX300SSD1 525.11 GB (Solid State - TRIM: Yes) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 524.90 GB disk1 [APFS Virtual drive] 524.90 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 94.36 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 43 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 1.04 GB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) Mounted Volumes: disk1s1 - Macintosh HD 524.90 GB (Shared - 94.36 GB used, 428.20 GB available, 426.08 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 524.90 GB (Shared - 3.22 GB used, 426.08 GB free) APFS Mount point: /private/var/vm Network: Interface en0: Ethernet Interface en4: USB3.0 Dual Video Dock Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS High Sierra 10.13.6 (17G9016) Time since boot: About 4 days Notifications: /Applications/Microsoft Outlook.app one notification /Applications/EtreCheck.app 2 notifications /Applications/Skype for Business.app 34 notifications /Library/PrivilegedHelperTools/DisplayLink/DisplayLinkUserAgent.app one notification Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple 32-bit Applications: 9 32-bit apps Kernel Extensions: /Library/Application Support/Citrix Receiver [Not Loaded] CitrixGUSB.kext (19.10.2 - SDK 10.9) /Library/Extensions [Loaded] DisplayLinkDriver.kext (4.3 (206) - SDK 10.11) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 163 Apple tasks [Running] 115 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 178 Apple tasks [Running] 119 Apple tasks Launch Agents: [Running] 73YQY62QM3.com.displaylink.DisplayLinkAPServer.plist (DisplayLink Corp - installed 2019-11-04) [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2019-10-17) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2019-10-17) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2019-10-17) [Not Loaded] com.displaylink.useragent-prelogin.plist (DisplayLink Corp - installed 2019-11-04) [Running] com.displaylink.useragent.plist (DisplayLink Corp - installed 2019-11-04) [Not Loaded] de.devolo.networkservice.notify.plist (devolo AG - installed 2019-11-25) Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-10-24) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2019-10-17) [Running] com.displaylink.displaylinkmanager.plist (DisplayLink Corp - installed 2019-11-04) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-15) [Not Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (? 0 - installed 2019-10-28) [Running] de.devolo.networkservice.plist (devolo AG - installed 2019-11-25) User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-11-08) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-11-08) User Login Items: [Not Loaded] Launcher Disabler (App Store - installed 2019-10-26) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Loaded] OneDrive Launcher (App Store - installed 2019-10-26) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] Skype for Business (Skype Communications S.a.r.l - installed 2019-10-31) Application /Applications/Skype for Business.app [Running] Symantec Authentication Messaging Host (Symantec - installed 2019-11-18) Modern Login Item /Applications/Symantec Authentication Client.app/Contents/Library/LoginItems/Symantec Authentication Messaging Host.app [Running] Cisco Webex Meetings (Cisco - installed 2019-11-14) Application /Applications/Webex/Cisco Webex Meetings.app [Running] iTunesHelper (Apple - installed 2019-10-05) Application /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app Internet Plug-ins: Default Browser: (? - installed 2019-10-17) CitrixICAClientPlugIn: 19.10.2 (Citrix Systems, Inc. - installed 2019-11-15) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-11-05) BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2019-11-05) AirPlay: 2.0 (Apple - installed 2019-11-05) AppleAVBAudio: 683.1 (Apple - installed 2019-11-05) BridgeAudioSP: 4.69.2 (Apple - installed 2019-11-05) iSightAudio: 7.7.3 (Apple - installed 2019-11-05) Safari Extensions: Symantec Authentication Client Extension - Symantec (installed 2019-11-18) Webex Meetings - Cisco (installed 2019-11-14) Time Machine: Time Machine Not Configured! Performance: System Load: 2.70 (1 min ago) 2.27 (5 min ago) 2.51 (15 min ago) Nominal I/O speed: 0.36 MB/s File system: 20.34 seconds Write speed: 417 MB/s Read speed: 427 MB/s CPU Usage Snapshot: Type Overall System 2 % User 2 % Idle 96 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) coreaudiod 4.90 % (Apple) EtreCheckPro 4.54 % (Etresoft, Inc.) kernel_task 3.30 % (Apple) DisplayLinkManager 2.80 % (DisplayLink Corp) Google Chrome Helper (Renderer) (14) 1.52 % (Google, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) kernel_task 1.11 GB (Apple) Microsoft Outlook 606 MB (App Store) Google Chrome Helper (Renderer) (14) 488 MB (Google, Inc.) EtreCheckPro 424 MB (Etresoft, Inc.) Skype for Business 221 MB (Skype Communications S.a.r.l) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 23 MB / 5 MB (Apple) devolonetsvc 5 MB / 221 KB (devolo AG) netbiosd 2 MB / 83 KB (Apple) DisplayLinkAirPlayBridge 364 KB / 11 KB (DisplayLink Corp) OneDrive 11 KB / 4 KB (App Store) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Skype for Business 7 (Skype Communications S.a.r.l) coreaudiod 3 (Apple) opendirectoryd 3 (Apple) distnoted (4) 2 (Apple) DisplayLinkManager 2 (DisplayLink Corp) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 540 MB Used RAM: 5.04 GB Cached files: 2.43 GB Available RAM: 2.96 GB Swap Used: 653 MB Software Installs (past 30 days): Install Date Name (Version) 2019-10-28 Microsoft Teams (1.00.228258) 2019-10-30 Safari (13.0.3) 2019-10-31 Skype for Business (16.28.120) 2019-11-04 DisplayLinkDriver (4.3.206) 2019-11-05 Security Update 2019-006 (10.13.6) 2019-11-05 Citrix Receiver (12.9.1) 2019-11-14 XProtectPlistConfigData (2108) 2019-11-15 Citrix Workspace (19.10.2) 2019-11-18 Brother Software (5_0_0) 2019-11-26 EtreCheck (5.4.5) Diagnostics Information (past 7 days): 2019-11-25 16:26:15 Citrix Viewer.app High CPU Use Executable: /Library/Application Support/Citrix Receiver/Citrix Viewer.app 2019-11-25 10:09:28 Skype for Business.app High CPU Use Executable: /Applications/Skype for Business.app 2019-11-25 02:11:51 Microsoft Outlook.app High CPU Use Executable: /Applications/Microsoft Outlook.app 2019-11-20 16:06:06 mdworker High CPU Use Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker End of report