EtreCheck version: 5.6 (5212) Report generated: 2020-08-19 19:24:33 Download EtreCheck from https://etrecheck.com Runtime: 7:02 Performance: Below Average Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: Computer is running extremely slow Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This machine has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Upgradeable hard drive - This machineâ s hard drive could be replaced with an SSD. This would dramatically improve your machineâ s performance. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Low performance - EtreCheck report took an unusually long time to run. Vintage hardware - This machine may be considered vintage. 32-bit Apps - This machine has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: MacBook Pro (13-inch, Late 2011) - Vintage! MacBook Pro Model: MacBookPro8,1 2.40 GHz Intel Core i5 (i5-2435M) CPU: 2-core 4 RAM - Upgradeable BANK 0/DIMM0 - 2 GB DDR3 1333 BANK 1/DIMM0 - 2 GB DDR3 1333 Battery: Health = Normal - Cycle count = 555 Video Information: Intel HD Graphics 3000 - VRAM: 384 MB Color LCD 1280 x 800 Drives: disk0 - APPLE HDD HTS547550A9E384 500.11 GB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [Core Storage Container] 499.25 GB disk1 - Macintosh HD (Journaled HFS+) 498.90 GB (82.56 GB used) disk0s3 - Recovery HD [Recovery] 650 MB Mounted Volumes: disk1 - Macintosh HD 498.90 GB (82.56 GB used, 420.21 GB available, 416.08 GB free) Journaled HFS+ Mount point: / Network: Interface en0: Ethernet Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Printer sharing: Enabled System Software: macOS High Sierra 10.13.1 (17B1003) Time since boot: About an hour Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Unsigned Files: Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard6/VideoGuard6.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist Executable: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.adobeupdatedaemon.plist Executable: /Library/Application Support/Adobe/Adobe Desktop Common/ElevationManager/AdobeUpdateDaemon Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.uninstall.plist Executable: /bin/sh /tmp/cisco_videoguard6/condUninstall.sh Details: Exact match found in the legitimate list - probably OK Running app: /Library/Printers/Brother/Utilities/Server/USBserver.app/Contents/MacOS/USBserver Running app: /Applications/Utilities/Adobe Creative Cloud/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess Running app: /Applications/Utilities/Adobe Creative Cloud/CoreSync/Core Sync.app/Contents/MacOS/Core Sync Running app: /Library/Application Support/Adobe/Adobe Desktop Common/ADS/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service --onOSstartup --showwindow --waitForRegistration Running app: /Library/Printers/Brother/Utilities/Server/NETserver.app/Contents/MacOS/NETserver Plugin: /Library/Internet Plug-Ins/AdobeAAMDetect.plugin Plugin: /Library/Internet Plug-Ins/RL Secure Plug-In Layer.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Apps: 6 32-bit Applications: 74 32-bit apps System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 170 Apple tasks [Running] 102 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 182 Apple tasks [Running] 111 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2016-01-05) [Running] com.adobe.AdobeCreativeCloud.plist (? faec172d - installed 2016-01-05) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-19) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-19) [Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2017-03-02) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-07-18) Launch Daemons: [Running] com.adobe.adobeupdatedaemon.plist (? f00845ea - installed 2016-01-05) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-19) [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-07-24) [Not Loaded] com.apple.installer.cleanupinstaller.plist (Apple - installed 2017-12-01) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-07-18) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10) [Loaded] com.smithmicro.netwise.osx.helper.plist (Smith Micro Software, Inc.; Consumer Division - installed 2018-09-19) User Launch Agents: [Loaded] com.adobe.ARM.***.plist (Adobe Systems, Inc. - installed 2012-05-08) [Loaded] com.cisco.videoguard6.plist (? 0 - installed 2016-06-29) [Loaded] com.cisco.videoguard6.uninstall.plist (? 0 - installed 2016-11-26) [Running] com.cisco.videoguardmonitor.plist (? 0 - installed 2016-11-26) User Login Items: [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (Hewlett Packard - installed 2016-08-31) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (Hewlett Packard - installed 2016-08-31) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (? - installed 2016-01-05) FlashPlayer-10.6: 32.0.0.414 (Adobe Inc. - installed 2020-08-15) RL Secure Plug-In Layer: (? - installed 2015-07-07) AdobePDFViewerNPAPI: 11.0.23 (Adobe Systems, Inc. - installed 2019-02-11) AdobePDFViewer: 11.0.23 (Adobe Systems, Inc. - installed 2019-02-11) Flash Player: 32.0.0.414 (Adobe Inc. - installed 2020-08-15) SharePointBrowserPlugin: 14.7.7 (? - installed 2017-11-30) Silverlight: 5.1.50901.0 (? - installed 2017-11-05) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: BluetoothAudioPlugIn: 6.0.0 (Apple - installed 2017-10-25) iSightAudio: 7.7.3 (Apple - installed 2017-10-25) AirPlay: 2.0 (Apple - installed 2017-10-25) AppleAVBAudio: 600.7 (Apple - installed 2017-10-25) BridgeAudioSP: 2.61 (Apple - installed 2017-10-25) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2017-10-25) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-07-24) Backup: Time Machine information not available without Full Drive Access. Performance: System Load: 2.13 (1 min ago) 1.84 (5 min ago) 2.49 (15 min ago) Nominal I/O speed: 2.05 MB/s File system: 68.65 seconds Write speed: 33 MB/s Read speed: 36 MB/s CPU Usage Snapshot: Type Overall System: 7 % User: 18 % Idle: 75 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 67.65 % (?) trustd 21.54 % (Apple) EtreCheck 8.48 % (App Store) CoreServicesUIAgent 0.92 % (Apple) Microsoft Word 0.52 % (Microsoft Corporation) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 412 MB (App Store) helpd 75 MB (Apple) AppleSpell 38 MB (Apple) App Store 34 MB (Apple) Safari 32 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 2 MB / 988 KB (?) SystemUIServer 0 B / 144 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) mediaremoteagent 0 B / 0 B (Apple) cfprefsd 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 64 MB Used RAM: 3.31 GB Cached files: 638 MB Available RAM: 702 MB Swap Used: 6 MB Software Installs (past 30 days): Install Date Name (Version) 2020-07-24 MRTConfigData (1.64) 2020-08-09 XProtectPlistConfigData (2128) 2020-08-15 Adobe Flash Player 2020-08-19 EtreCheck (5.6) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report