Problem: Other problem Description: Not shutting down Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. SSD too slow - SSD is showing poor performance. Vintage hardware - This computer may be considered vintage. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. External drives and performance - There are external drives connected that could be affecting performance. Hardware Information: iMac (27-inch, Late 2013) - Vintage! iMac Model: iMac14,2 3.2 GHz Quad-Core Intel Core i5 (i5-4570) CPU: 4-core 32 GB RAM - At maximum BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 BANK 0/DIMM1 - 8 GB DDR3 1600 BANK 1/DIMM1 - 8 GB DDR3 1600 Video Information: NVIDIA GeForce GT 755M - VRAM: 1 GB iMac 2560 x 1440 Drives: disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 121.12 GB disk1 - CT500MX500SSD1 500.11 GB (Solid State - TRIM: No) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Container] 499.90 GB disk2 [APFS Virtual drive] 621.02 GB (Shared by 5 volumes) disk2s1 - M*****************a (APFS) [APFS Virtual drive] (Shared - 74.84 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 91 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 - Macintosh HD (APFS) (Shared - 11.23 GB used) disk3 - LaCie Mobile Drive 4.00 TB (Mechanical) External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [Core Storage Container] 4.00 TB disk4 - T***************p (Journaled HFS+) 4.00 TB (258.19 GB used) disk3s3 - Boot OS X (Journaled HFS+) 134 MB Mounted Volumes: disk2s1 - M*****************a [APFS Virtual drive] 621.02 GB (Shared - 74.84 GB used, 536.05 GB available, 523.40 GB free) APFS Mount point: /System/Volumes/Data disk2s3 - Recovery [Recovery] 621.02 GB (Shared - 529 MB used, 523.40 GB free) APFS Mount point: /Volumes/Recovery disk2s4 - VM [APFS VM] 621.02 GB (Shared - 2.15 GB used, 523.40 GB free) APFS Mount point: /private/var/vm disk2s5 - Macintosh HD 621.02 GB (Shared - 11.23 GB used, 536.05 GB available, 523.40 GB free) APFS Mount point: / Read-only: Yes disk4 - T***************p 4.00 TB (258.19 GB used, 3.74 TB free) Journaled HFS+ Mount point: /Volumes/T***************p Encrypted Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 30.22 GB available System Software: macOS Catalina 10.15.7 (19H1419) Time since boot: About 9 hours Notifications: Speedtest.app 6 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Old Applications: 24 x86-only apps System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 185 Apple tasks [Running] 116 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 173 Apple tasks [Running] 123 Apple tasks Launch Daemons: [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-09-17) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-09-17) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-09-15) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-07-12) Launch Agents: [Running] com.brother.LOGINserver.plist (Brother Industries, LTD. - installed 2019-09-02) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-09-17) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-09-15) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-09-25) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-24) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-24) User Login Items: [Running] Dropbox (Dropbox, Inc. - installed 2021-09-25) Application /Applications/Dropbox.app [Not Loaded] Garmin Express Service (Garmin International - installed 2021-05-03) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Running] OneDrive (Microsoft Corporation - installed 2021-09-17) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-09-17) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-09-17) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] Skype (Skype Communications S.a.r.l - installed 2021-08-14) Application /Applications/Skype.app [Not Loaded] SpeedTestHelper (App Store - installed 2021-09-14) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] WeatherDockFreeHelper (App Store - installed 2021-09-18) Modern Login Item /Applications/Weather Dock free.app/Contents/Library/LoginItems/WeatherDockFreeHelper.app [Not Loaded] LaunchAtLoginHelperApp (App Store - installed 2021-09-14) Modern Login Item /Applications/eXtra Voice Recorder Pro.app/Contents/Library/LoginItems/LaunchAtLoginHelperApp.app [Running] Mail (Apple - installed 2021-09-25) Application /System/Applications/Mail.app Safari Extensions: Grammarly for Safari (App Store - installed 2021-09-14) Backup: Skip System Files: Yes Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 621.02 GB - Disk used: 97.62 GB Destinations: T***************p [Local] (Last used) Total size: 4.00 TB Total number of backups: 47 Oldest backup: 2021-07-07 07:40:57 Last backup: 2021-09-26 15:02:20 Performance: System Load: 1.86 (1 min ago) 1.70 (5 min ago) 1.69 (15 min ago) Nominal I/O speed: 0.49 MB/s File system: 18.44 seconds Write speed: 191 MB/s Read speed: 583 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 5 % Idle: 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 7.82 % (Apple) EtreCheckPro 5.38 % (Etresoft, Inc.) Mail 5.34 % (Apple) kernel_task 5.00 % (Apple) Dropbox Web Helper (4) 0.56 % (Dropbox, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) MTLCompilerService (10) 1.38 GB (Apple) Google Chrome Helper (Renderer) (9) 1.29 GB (Google, Inc.) EtreCheckPro 684 MB (Etresoft, Inc.) Dropbox Web Helper (4) 561 MB (Dropbox, Inc.) Microsoft Excel 462 MB (Microsoft Corporation) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 4 MB / 611 KB (Apple) Mail 1 MB / 457 KB (Apple) Dropbox 299 KB / 295 KB (Dropbox, Inc.) apsd 24 KB / 110 KB (Apple) netbiosd 48 KB / 10 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 5 (Apple) Mail 2 (Apple) Dropbox Web Helper (4) 1 (Dropbox, Inc.) Google Chrome Helper (Renderer) (9) 0 (Google, Inc.) Dock 0 (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 14.03 GB Used RAM: 12.09 GB Cached files: 5.88 GB Available RAM: 19.91 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-08-02 Gatekeeper Configuration Data (181) 2021-08-02 EFICheck AllowListAll (109) 2021-08-03 macOS Catalina Security Update 2021-004 (10.15.7) 2021-08-04 Microsoft Office (16.53.21091200) 2021-08-05 Calc Smart (1.6.3) 2021-08-09 OneDrive (21.139.0711) 2021-08-10 PhotoSweeper (4.1.0) 2021-08-11 Zoom (5.7.4.898) 2021-08-26 FileZilla Pro (3.55.2) 2021-09-12 Mobile Device (1.0.0.0) 2021-09-14 macOS Catalina Security Update 2021-005 (10.15.7) 2021-09-14 eXtra Voice Recorder Pro (3.3) 2021-09-14 Switch Sound File Converter (9.34) 2021-09-14 Speedtest (1.21) 2021-09-14 Grammarly for Safari (9.38) 2021-09-14 Kindle (1.33.0) 2021-09-14 Twitter (8.82) 2021-09-15 Microsoft AutoUpdate (4.39.21091200) 2021-09-15 Microsoft Excel (16.53.21091200) 2021-09-15 Microsoft Outlook (16.53.21091200) 2021-09-15 Microsoft PowerPoint (16.53.21091200) 2021-09-15 Microsoft Word (16.53.21091200) 2021-09-16 Kindle Create (1.59.0) 2021-09-17 Microsoft OneNote (16.53.21091502) 2021-09-18 Brother Software (1_11_0_0) 2021-09-18 Weather Dock (5.2.1) 2021-09-21 Safari (15.0) 2021-09-25 XProtectPlistConfigData (2151) 2021-09-25 macOS Catalina Security Update 2021-006 (10.15.7) 2021-09-25 MRTConfigData (1.84) Diagnostics Information (past 7-30 days): End of report