EtreCheckPro version: 6.3.2 (6D017) Report generated: 2020-10-13 13:00:41 Download EtreCheckPro from https://etrecheck.com Runtime: 2:15 Performance: Excellent Problem: Other problem Description: Safari window showing static Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (16-inch, 2019) MacBook Pro Model: MacBookPro16,1 2.3 GHz 8-Core Intel Core i9 (i9-9880H) CPU: 8-core 32 RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 16 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 16 GB DDR4 2667 Battery: Health = Normal - Cycle count = 14 Video Information: Intel UHD Graphics 630 - VRAM: 1536 MB AMD Radeon Pro 5500M - VRAM: 8 GB Color LCD (built-in) 3584 x 2240 BenQ LCD 2560 x 1440 Drives: disk0 - APPLE SSD AP2048N 2.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 2.00 TB disk1 [APFS Virtual drive] 2.00 TB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 1.13 TB used) disk1s2 - Macintosh HD (APFS) (Shared - 11.27 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 86 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 2.00 TB (Shared - 1.13 TB used, 857.58 GB available, 852.69 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Macintosh HD 2.00 TB (Shared - 11.27 GB used, 857.58 GB available, 852.69 GB free) APFS Mount point: / Encrypted Read-only: Yes disk1s5 - VM [APFS VM] 2.00 TB (Shared - 1.07 GB used, 852.69 GB free) APFS Mount point: /private/var/vm Encrypted Network: Interface en7: Thunderbolt Ethernet Slot 1 Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 3.45 GB available System Software: macOS Catalina 10.15.7 (19H2) Time since boot: About 4 hours Notifications: CleanMyDrive 2.app 2 notifications Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 6 32-bit Applications: One 32-bit app Kernel Extensions: /Library/Extensions [Not Loaded] FTDIKext.kext (1.0 - SDK 10.14) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 161 Apple tasks [Running] 134 Apple tasks [Other] 2 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 165 Apple tasks [Running] 136 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-08-12) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-10-12) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-17) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-17) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-09-21) [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2020-09-21) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2020-09-21) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2020-09-21) [Running] com.citrix.WebLauncher.plist (Citrix Systems, Inc. - installed 2020-09-21) [Running] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2020-04-13) [Running] com.wacom.IOManager.plist (Wacom Technology Corp. - installed 2020-04-13) [Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2020-04-13) [Running] com.xrite.device.softwareupdate.plist (X-Rite, Incorporated - installed 2019-09-28) [Loaded] com.xrite.i1Profiler.tray.plist (X-Rite, Incorporated - installed 2020-05-27) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-07-15) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-10-12) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-17) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2020-09-21) [Loaded] com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc. - installed 2020-05-22) [Running] com.wacom.UpdateHelper.plist (Wacom Technology Corp. - installed 2020-04-13) [Loaded] com.wacom.displayhelper.plist (Apple - installed 2020-09-21) [Running] com.xrite.device.xrdd.plist (X-Rite, Incorporated - installed 2019-09-28) [Loaded] com.xrite.device.xrdd.restart.plist (X-Rite, Incorporated - installed 2020-09-21) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-17) User Login Items: [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2018-11-18) Modern Login Item /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Loaded] LaunchAtLoginHelper (App Store - installed 2020-06-10) Modern Login Item /Applications/CleanMyDrive 2.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app [Not Loaded] CompressorHelper (App Store - installed 2020-09-25) Modern Login Item /Applications/Compressor.app/Contents/Library/LoginItems/CompressorHelper.app [Loaded] StartUpHelper (Spotify - installed 2020-10-05) Modern Login Item /Applications/Spotify (old).app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] TunnelBearHelper (TunnelBear, Inc. - installed 2019-11-19) Modern Login Item /Applications/TunnelBear.app/Contents/Library/LoginItems/TunnelBearHelper.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2020-10-12) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-01-16) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2020-01-16) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-09-24) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-10-12) AdobePDFViewer: 20.012.20048 (Adobe Systems, Inc. - installed 2020-09-24) Safari Extensions: Honey (App Store - installed 2020-09-01) Rakuten Cash Back (App Store - installed 2020-09-30) 3rd Party Preference Panes: WacomTablet (Wacom Technology Corp. - installed 2020-04-13) Backup: Time Machine information not available without Full Drive Access. One local snapshot Oldest local snapshot: 2020-10-12 09:53:17 Last local snapshot: 2020-10-12 09:53:17 Performance: System Load: 2.02 (1 min ago) 1.70 (5 min ago) 1.48 (15 min ago) Nominal I/O speed: 0.81 MB/s File system: 13.26 seconds Write speed: 2775 MB/s Read speed: 3022 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 6 % Idle: 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) com.apple.WebKit.WebContent (9) 47.90 % (Apple) EtreCheckPro 22.90 % (Etresoft, Inc.) WindowServer 15.46 % (Apple) kernel_task 2.83 % (Apple) Safari (2) 1.90 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (9) 5.05 GB (Apple) Adobe Illustrator 1.04 GB (Adobe Inc.) MTLCompilerService (19) 1.00 GB (Apple) Adobe Desktop Service (2) 745 MB (Adobe Inc.) EtreCheckPro 703 MB (Etresoft, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking 14 MB / 873 KB (Apple) apsd 95 KB / 3 MB (Apple) mDNSResponder 1 MB / 325 KB (Apple) Spotify 629 KB / 53 KB (Spotify) biometrickitd 330 KB / 59 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) com.apple.WebKit.WebContent (9) 19 (Apple) WindowServer 8 (Apple) Safari (2) 2 (Apple) AIRobin 1 (Adobe Inc.) Adobe CEF Helper (Renderer) (6) 1 (Adobe Inc.) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 2.34 GB Used RAM: 20.43 GB Cached files: 9.23 GB Available RAM: 11.57 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-09-17 Safari (14.0) 2020-09-23 Numbers (10.0) 2020-09-23 Pages (10.0) 2020-09-23 Keynote (10.0) 2020-09-24 Adobe Acrobat DC (20.012.20048) (20.012.20048) 2020-09-25 Compressor (4.4.8) 2020-09-25 Final Cut Pro X (10.4.10) 2020-09-25 macOS Catalina 10.15.7 Update 2020-09-25 Pro Video Formats (2.1.3) 2020-09-25 Mobile Device (1.0.0.0) 2020-09-30 Rakuten Cash Back (5.13.1) 2020-10-05 XProtectPlistConfigData (2132) 2020-10-05 MRTConfigData (1.67) 2020-10-09 Citrix Receiver (12.9.1) 2020-10-12 Citrix Workspace (20.9.0) Diagnostics Information (past 7-30 days): 2020-10-13 10:18:30 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter 2020-10-12 13:17:42 Adobe Illustrator.app High CPU Use Executable: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app 2020-10-12 09:56:05 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2020-10-12 09:25:56 Finder.app High CPU Use Executable: /System/Library/CoreServices/Finder.app 2020-10-08 12:56:01 Adobe Photoshop 2020.app Crash (11 times) Executable: /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app End of report