EtreCheckPro version: 6.8.4 (68040) Report generated: 2024-03-09 16:33:00 Download EtreCheckPro from https://etrecheck.com Runtime: 2:27 Performance: Excellent Problem: Other problem Description: The Home app symbol keeps popping up on screen, giving a name, asking to "choose other" from supplied list If I either click on the name provided, or choose another one, it go es away for a short time, then returns. The list to choose from is called contacts Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (M1, 2020) Status: Supported MacBook Air Model: MacBookAir10,1 2.40 GHz Apple M1 (m1) CPU: 8-core 8 GB RAM - Not upgradeable Battery: Health = Normal - Cycle count = 144 Video Information: Apple M1 Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0512Q 500.28 GB (Solid State - TRIM: Yes) Internal Apple Fabric NVM Express disk0s1 [APFS Container] 524 MB disk1 [APFS Virtual drive] 524 MB (Shared by 4 volumes) disk1s1 - iSCPreboot (APFS) [APFS Preboot] (6 MB used) disk1s2 - xART (APFS) (6 MB used) disk1s3 - Hardware (APFS) (2 MB used) disk1s4 - Recovery (APFS) [Recovery] (20 KB used) disk0s2 [APFS Container] 494.38 GB disk3 [APFS Virtual drive] 494.38 GB (Shared by 6 volumes) disk3s1 (APFS) [APFS Container] (10.13 GB used) disk3s1s1 - \**********r (APFS) [APFS Snapshot] (10.13 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (6.09 GB used) disk3s3 - Recovery (APFS) [Recovery] (922 MB used) disk3s4 - Update (APFS) (67 MB used) disk3s5 - Data (APFS) [APFS Virtual drive] (365.01 GB used) disk3s6 - VM (APFS) [APFS VM] (4.29 GB used) disk0s3 [APFS Container] 5.37 GB disk2 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes) disk2s1 - Recovery (APFS) [Recovery] (1.60 GB used) disk2s2 - Update (APFS) (4 MB used) Mounted Volumes: disk1s1 - iSCPreboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/iSCPreboot Used: 6 MB Shared values Size: 524 MB Free: 504 MB disk1s2 - xART Filesystem: APFS Mount point: /System/Volumes/xarts Used: 6 MB Shared values Size: 524 MB Free: 504 MB disk1s3 - Hardware Filesystem: APFS Mount point: /System/Volumes/Hardware Used: 2 MB Shared values Size: 524 MB Free: 504 MB disk3s1s1 - \**********r [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 10.13 GB Shared values Size: 494.38 GB Free: 107.72 GB Available: 152.05 GB disk3s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 6.09 GB Shared values Size: 494.38 GB Free: 107.72 GB Available: 152.05 GB disk3s4 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 67 MB Shared values Size: 494.38 GB Free: 107.72 GB Available: 152.05 GB disk3s5 - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 365.01 GB Shared values Size: 494.38 GB Free: 107.72 GB Available: 152.25 GB disk3s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 4.29 GB Shared values Size: 494.38 GB Free: 107.72 GB Available: 152.05 GB USB: USB31Bus Fresco Logic, Inc. - USB3.0 Hub Realtek - USB 10/100/1000 LAN Prolific Technology Inc. - USB SD Card Reader Fresco Logic, Inc. - USB2.0 Hub Fresco Logic, Inc - Generic Billboard Device Asus gaming Mouse (G112) Network: Interface en6: USB 10/100/1000 LAN Interface en3: Ethernet Adapter (en3) Interface en4: Ethernet Adapter (en4) Interface bridge0: Thunderbolt Bridge Interface en0: Wi-Fi System Software: macOS Sonoma 14.3.1 (23D60) Time since boot: About 28 days Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Secure Boot: Full Security Antivirus software: Apple and Symantec Unsigned Files: Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd Details: Exact match found in the legitimate list - probably OK Apps: 2 System Extensions: [Blocked] SymantecEndpointSecurity - version 9.1.0 (NortonLifeLock, Inc. - 2023-09-22) Application: /Applications/Norton 360.app - version 9.1.0 (NortonLifeLock, Inc. - 2023-09-22) Description: [placeholder]Symantec Endpoint Security system extension[placeholder] Kernel Extensions: /Applications/Smart Switch/SmartSwitch.app [Not Loaded] ssuddrv.kext - com.devguru.driver.SamsungComposite (1.6.4 - SDK 10.9) /Applications/Toolkit.app [Not Loaded] SeagateDiskService.kext - com.seagate.IOSED01 (67.0 - SDK 10.10) System Launch Daemons: [Not Loaded] 41 Apple tasks [Loaded] 235 Apple tasks [Running] 123 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 277 Apple tasks [Running] 124 Apple tasks [Other] One Apple task Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2023-12-13) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2023-12-13) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2024-02-22) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2024-02-22) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-02-16) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-10-20) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.norton.servicemanager.daemon.MES.plist (NortonLifeLock, Inc. - installed 2023-09-19) Executable: /Library/Application Support/Symantec/Silo/MES/NSM/NortonServiceManager.bundle/Contents/MacOS/NortonServiceManager [Other] com.symantec.SymLUHelper.MES.plist (NortonLifeLock, Inc. - installed 2023-09-22) Executable: /Library/Application Support/Symantec/Silo/MES/LiveUpdate/com.symantec.SymLUHelper [Loaded] com.symantec.UninstallerToolHelper.MES.plist (NortonLifeLock, Inc. - installed 2023-09-22) Executable: /Library/Application Support/Symantec/Silo/MES/Uninstaller/com.symantec.UninstallerToolHelper [Running] com.symantec.dsp.nortonaggregatord.MES.plist (NortonLifeLock, Inc. - installed 2023-09-22) Executable: /Library/Application Support/Symantec/Silo/MES/Norton Aggregator/nortonaggregatord [Other] com.symantec.liveupdate.daemon.MES.plist (NortonLifeLock, Inc. - installed 2023-09-22) Command: /Library/Application Support/Symantec/Silo/MES/LiveUpdate/LUTool --daemon [Running] com.symantec.sharedsettings.MES.plist (Not signed - installed 2023-05-02) Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd [Running] com.symantec.symdaemon.MES.plist (NortonLifeLock, Inc. - installed 2023-09-19) Executable: /Library/Application Support/Symantec/Silo/MES/Daemon/SymDaemon [Loaded] com.symantec.symqual.detail.MES.plist (NortonLifeLock, Inc. - installed 2023-09-22) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --detail --linger [Loaded] com.symantec.symqual.panicreporter.MES.plist (NortonLifeLock, Inc. - installed 2023-09-22) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --detail --paniconly [Loaded] com.symantec.symqual.submit.MES.plist (NortonLifeLock, Inc. - installed 2023-09-22) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --submit [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2021-03-23) Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2021-02-18) Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-12-21) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2023-12-13) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2024-02-22) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-02-16) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Loaded] com.norton.nsm-app.MES.plist (NortonLifeLock, Inc. - installed 2023-09-19) Executable: /Library/Application Support/Symantec/Silo/MES/NSM/Norton ServiceManager.app/Contents/MacOS/Norton ServiceManager [Running] com.symantec.uiagent.application.MES.plist (NortonLifeLock, Inc. - installed 2023-09-20) Executable: /Library/Application Support/Symantec/Silo/MES/SymUIAgent/Norton.app/Contents/MacOS/Norton [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2021-02-18) Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2021-02-18) Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Desktop -RunAsAgent YES -Module Full User Launch Agents: [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-03-06) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-12) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-12) [Loaded] com.seagate.toolkit.plist (Seagate Technologies LLC - installed 2023-12-28) Command: /Applications/Toolkit.app/Contents/MacOS/Toolkit -runMode autoLaunched User Login Items: [Running] MessengerHelper (Facebook, Inc. - installed 2023-03-12) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerHelper.app [Loaded] MessengerLoginHelper (Facebook, Inc. - installed 2023-03-12) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerLoginHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2024-02-22) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2024-02-22) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] TeamViewerMeetingLoginItem (TeamViewer GmbH - installed 2021-03-23) Modern Login Item /Applications/TeamViewer.app/Contents/Library/LoginItems/TeamViewerMeetingLoginItem.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2024-01-25) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Applications: 579 apps 20 x86-only apps 3 unsigned apps App Extensions: Finder sync extensions: OneDrive Finder Integration - /Applications/OneDrive.app Share services: OneNote - /Applications/Microsoft OneNote.app File providers: OneDrive File Provider - /Applications/OneDrive.app QuickLook Previews: EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins: AdobePDFViewer: 21.001.20135 (Adobe Systems, Inc. - installed 2021-02-02) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-02-02) 3rd Party Preference panels: Toolkit (Seagate Technologies LLC - installed 2024-02-15) Backup: Time Machine information is limited without Full Disk Access Destinations: O*******h [Local] (Last used) M*********t [Local] 25 local snapshots Oldest local snapshot: 2023-10-11 21:54:26 Last local snapshot: 2024-03-09 15:45:20 Performance: System Load: 2.27 (1 min ago) 2.51 (5 min ago) 1.79 (15 min ago) Nominal I/O usage: 0.89 MB/s File system: 9.10 seconds Write speed: 2883 MB/s Read speed: 2020 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 8 % Idle: 88 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WhatsApp Helper (Renderer) (2) 31.84 % (App Store) EtreCheckPro 27.02 % (Etresoft, Inc.) WindowServer 23.68 % (Apple) mdworker_shared (4) 18.88 % (Apple) kernel_task 8.96 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 428 MB (Etresoft, Inc.) WhatsApp Helper (Renderer) (2) 270 MB (App Store) com.apple.WebKit.WebContent (27) 194 MB (Apple) WindowServer 123 MB (Apple) Microsoft Excel 93 MB (Microsoft Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 59 MB / 56 MB (Apple) netbiosd 583 KB / 216 KB (Apple) trustd 68 KB / 5 KB (Apple) Mail 20 KB / 6 KB (Apple) apsd 4 KB / 17 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 9 (Apple) WhatsApp Helper (Renderer) (2) 3 (App Store) com.symantec.mes.systemextension 2 (NortonLifeLock, Inc.) WhatsApp 1 (App Store) Microsoft Excel 1 (Microsoft Corporation) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 44 MB Used RAM: 6.80 GB Cached files: 1.16 GB Available RAM: 1.20 GB Swap Used: 2.52 GB Software Installs (past 60 days): Install Date Name (Version) 2024-01-25 WhatsApp (2.2353.64) 2024-02-02 macOS 14.3 (14.3) 2024-02-10 macOS 14.3.1 (14.3.1) 2024-02-10 RosettaUpdateAuto (1.0.0.0.1.1706905701) 2024-02-15 Microsoft OneNote (16.82.24021116) 2024-02-16 Microsoft AutoUpdate (4.68.24021416) 2024-02-22 ApolloOne (3.3.9) 2024-03-06 XProtectPlistConfigData (2188) 2024-03-06 XProtectPayloads (128) Diagnostics Information (past 60 days): 2024-03-09 15:01:48 spotlightknowledged High CPU Use (17 times) First occurrence: 2024-03-03 17:21:50 Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged 2024-03-07 12:49:37 com.symantec.mes.systemextension Crash (2 times) Details: libsystem_c.dylib: abort() called End of report