EtreCheckPro version: 6.8.4 (68040) Report generated: 2024-04-19 08:37:01 Download EtreCheckPro from https://etrecheck.com Runtime: 4:23 Performance: Good Problem: Other problem Description: The system freezes when trackpad go to sleep mode after 3-5 sec of ina ctivity. No taps no clicks revive it. Tried to reset SMC and NVRAM with no result. Hardware test (Option-D) found no problem. As a temporary solution system normally works in safe mode. Major Issues: Anything that appears on this list needs immediate attention. Battery failure - Your battery is reporting that it needs to be serviced. Obsolete hardware - This computer may be considered obsolete. Safe mode - This computer is running in Safe Mode. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. High battery cycle count - Your battery may be losing capacity. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Limited permissions - More information may be available with Full Disk Access. // "-v -x" Kernel boot arguments - This computer has custom kernel boot arguments. Hardware Information: MacBook Pro (Retina, 13-inch, Late 2013) Status: Obsolete MacBook Pro Model: MacBookPro11,1 2,4 GHz Dual-Core Intel Core i5 (i5-4258U) CPU: 2-core 4 GB RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 // But works well! Battery: Health = Service Battery - Cycle count = 1623 Video Information: Intel Iris - VRAM: 1536 MB Color LCD (built-in) 2560 x 1600 Drives: disk0 - NA900S-2TB 2.05 TB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 2.05 TB disk1 [APFS Virtual drive] 2.05 TB (Shared by 6 volumes) disk1s1 - M**************е (APFS) [APFS Virtual drive] (25.10 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (292 MB used) disk1s3 - Recovery (APFS) [Recovery] (624 MB used) disk1s4 - VM (APFS) [APFS VM] (1 MB used) disk1s5 (APFS) [APFS Container] (15.32 GB used) disk1s5s1 - M*****S (APFS) [APFS Snapshot] (15.32 GB used) disk1s6 - Update (APFS) (963 KB used) Mounted Volumes: disk1s1 - M**************е [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 25.10 GB Shared values Size: 2.05 TB Free: 2.01 TB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 292 MB Shared values Size: 2.05 TB Free: 2.01 TB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1 MB Shared values Size: 2.05 TB Free: 2.01 TB disk1s5s1 - M*****S [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.32 GB Shared values Size: 2.05 TB Free: 2.01 TB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 963 KB Shared values Size: 2.05 TB Free: 2.01 TB USB: USB30Bus Apple Inc. - Apple Internal Keyboard / Trackpad Apple Inc. - BRCM20702 Hub Apple Inc. - Bluetooth USB Host Controller Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Big Sur 11.7.10 (20G1427) Time since boot: Less than an hour Safe Mode: Enabled Boot args: -v -x Notifications: EtreCheckPro.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Running app: (launcher) System Launch Daemons: [Not Loaded] 45 Apple tasks [Loaded] 204 Apple tasks [Running] 117 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 213 Apple tasks [Running] 104 Apple tasks Launch Agents: [Not Loaded] com.apple.AuthenticationServicesCore.AuthenticationServicesAgent.plist (Apple - installed 2024-04-17) Executable: /Library/Apple/System/Library/CoreServices/SafariSupport.bundle/Contents/MacOS/AuthenticationServicesAgent User Launch Agents: [Not Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-04-18) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-04-18) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-04-18) Applications: 290 apps 3 x86-only apps One unsigned app Backup: Time Machine information is limited without Full Disk Access Performance: System Load: 8.01 (1 min ago) 10.75 (5 min ago) 5.40 (15 min ago) Nominal I/O usage: 1.13 MB/s File system: 22.53 seconds Write speed: 1497 MB/s Read speed: 1518 MB/s CPU Usage Snapshot: Type Overall System: 7 % User: 8 % Idle: 86 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Finder 31.44 % (Apple) EtreCheckPro 8.92 % (Etresoft, Inc.) WindowServer 8.88 % (Apple) Google Chrome Helper (Renderer) (4) 6.54 % (Google LLC) kernel_task 1.36 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 372 MB (Etresoft, Inc.) Google Chrome Helper (Renderer) (4) 294 MB (Google LLC) Google Chrome Helper (GPU) 102 MB (Google LLC) Google Chrome 97 MB (Google LLC) WindowServer 81 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 67 KB / 11 KB (Apple) apsd 4 KB / 3 KB (Apple) netbiosd 1 KB / 354 B (Apple) kernelmanagerd 0 B / 0 B (Apple) softwareupdated 0 B / 0 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Finder 17 (Apple) WindowServer 5 (Apple) Google Chrome Helper (Renderer) (4) 3 (Google LLC) Google Chrome Helper (GPU) 1 (Google LLC) Google Chrome 0 (Google LLC) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 47 MB Used RAM: 2.43 GB Cached files: 1.52 GB Available RAM: 1.57 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2024-04-17 macOS 11.7.10 (11.7.10) 2024-04-17 MRTConfigData (1.93) 2024-04-17 XProtectPayloads (130) 2024-04-17 XProtectPlistConfigData (2191) 2024-04-17 Safari (16.6.1) 2024-04-18 BBEdit (15.0.3) 2024-04-18 Microsoft Remote Desktop (10.9.5) 2024-04-19 Xcode (13.2.1) 2024-04-19 Command Line Tools for Xcode (13.2) Diagnostics Information (past 60 days): 2024-04-19 05:00:19 installd High CPU Use First occurrence: 2024-04-19 05:01:53 Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd 2024-04-19 04:32:43 system_installd High CPU Use First occurrence: 2024-04-19 04:35:45 Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/system_installd 2024-04-19 01:57:46 WindowServer High CPU Use (7 times) First occurrence: 2024-04-19 01:22:24 Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer Details: StartTime:2024-04-19 01:05:25 GPU:IG MetalDevice for accelerator(0x7f33): 0x7f8d4e747168 (MTLDevice: 0x7f8d 5123a000) IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/IGPU@2/AppleInt elFramebuffer@0 Assertion failed: (isReady - Intel: IOAF waiting for GPU work completi on stamp (IG 3D Driver) DisplayID: 0x4280800 Surface Use Counts: 3(1) 5(1) 11(3) FB RegID: 4294968352, On Glass SurfaceIDs: 3 5 11, Transactions: [ Act ive: SurfaceID: 3 ] [ Waiting: SurfaceID: 5 ] [ Waiting: SurfaceID: 11 ], Surface Use Counts: 4(1) , Notified IsActive SurfaceIDs: 3, 5, 3, Notified IsActive TransactionIDs: 98, 99, 100, TransactionNotification Code: 0 Call to GetPixelInformation() with pixel aperture 0xaa failed with cod e 0xe00002e6 Call to GetPixelInformation() with pixel aperture 0xbb failed with cod e 0xe00002e6 IOAF Debugging Info:Accelerator: fModelName: 'Intel Iris' fDeviceTerminated: NO fGPURestartCount: 0 Event Machine: fHWErrorStampIdx: [0x008] Busy channels: [index]: fGPUStamp | sstamp | Label and status Events Timing: FB will power off: 51569 ms ago FB did power on: 51569 ms ago System Will Sleep: 51569 ms ago System Did Wake: 51569 ms ago Mode Will change: 24612 ms ago Mode Did change: 24577 ms ago Queue state: 0 r : ch [0x000] stamp [0x14c]; 1 : ch [0x000] stamp [0x154]; 2 w : 3 L: ch [0x000] stamp [0x13e]; DisplayPipe: TQRC: 100; TQWC: 102; Pending: N; Live: Y; Next: 102; Evt IR: OFF; VBLIR: OFF; TransactIR: ON; NTQID-RC: 98-0x0 99-0x0 100-0x0 Notified TIDs: 98 99 100 MachPort: 0xb507 IOP Notified Transaction IDs: 95, 96, 97 98 99 100; IOP TransactionCod e: 0 IOP TSCH: (97, 0), (98, 0), (99, 0), (100, 0), (101, 0), (102, 0) ), function CoreDisplay_NotReady, file /System/Volumes/Data/SWE/macOS/ BuildRoots/37599d3d49/Library/Caches/com.apple.xbs/Sources/CoreDisplay /CoreDisplay-237.4/CoreDisplay/Display/Display.cpp, line 3072. 2024-04-18 22:54:05 iconservicesagent High CPU Use (2 times) First occurrence: 2024-04-18 13:03:55 Executable: /System/Library/CoreServices/iconservicesagent End of report