EtreCheckPro version: 6.6.1 (66021) Report generated: 2022-06-27 12:15:23 Download EtreCheckPro from https://etrecheck.com Runtime: 1:48 Performance: Excellent Problem: Other problem Description: DNS Resolution Failure Unable to connect to internet even though other devices are connected without issue. Major Issues: Anything that appears on this list needs immediate attention. Safe mode - This computer is running in Safe Mode. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This computer has multiple antivirus apps installed. No Time Machine backup - Time Machine backup not found. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, M1, 2020) MacBook Pro Model: MacBookPro17,1 2.40 GHz Apple M1 (m1) CPU: 8-core 8 GB RAM - Not upgradeable Battery: Health = Normal - Cycle count = 17 Video Information: Apple M1 Color LCD 2880 x 1800 Drives: disk0 - APPLE SSD AP0512Q 500.28 GB (Solid State - TRIM: Yes) Internal Apple Fabric NVM Express disk0s1 [APFS Container] 524 MB disk1 [APFS Virtual drive] 524 MB (Shared by 4 volumes) disk1s1 - iSCPreboot (APFS) [APFS Preboot] (Shared - 8 MB used) disk1s2 - xART (APFS) (Shared - 6 MB used) disk1s3 - Hardware (APFS) (Shared - 643 KB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 20 KB used) disk0s2 [APFS Container] 494.38 GB disk3 [APFS Virtual drive] 494.38 GB (Shared by 6 volumes) disk3s1 (APFS) [APFS Container] (Shared - 15.33 GB used) disk3s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (Shared - 610 MB used) disk3s3 - Recovery (APFS) [Recovery] (Shared - 1.05 GB used) disk3s4 - Update (APFS) (Shared - 19 MB used) disk3s5 - Data (APFS) [APFS Virtual drive] (Shared - 386.82 GB used) disk3s6 - VM (APFS) [APFS VM] (Shared - 25 KB used) disk0s3 [APFS Container] 5.37 GB disk2 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes) disk2s1 - Recovery (APFS) [Recovery] (Shared - 853 MB used) disk2s2 - Update (APFS) (Shared - 29 KB used) Mounted Volumes: disk1s1 - iSCPreboot [APFS Preboot] 524 MB (Shared - 8 MB used, 505 MB free) APFS Mount point: /System/Volumes/iSCPreboot disk1s2 - xART 524 MB (Shared - 6 MB used, 505 MB free) APFS Mount point: /System/Volumes/xarts disk1s3 - Hardware 524 MB (Shared - 643 KB used, 505 MB free) APFS Mount point: /System/Volumes/Hardware disk3s1s1 - Macintosh HD [APFS Snapshot] 494.38 GB (Shared - 15.33 GB used, 102.98 GB available, 90.39 GB free) APFS Mount point: / Read-only: Yes disk3s2 - Preboot [APFS Preboot] 494.38 GB (Shared - 610 MB used, 90.39 GB free) APFS Mount point: /System/Volumes/Preboot disk3s4 - Update 494.38 GB (Shared - 19 MB used, 90.39 GB free) APFS Mount point: /System/Volumes/Update disk3s5 - Data [APFS Virtual drive] 494.38 GB (Shared - 386.82 GB used, 102.98 GB available, 90.39 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk3s6 - VM [APFS VM] 494.38 GB (Shared - 25 KB used, 90.39 GB free) APFS Mount point: /System/Volumes/VM Network: Interface en3: Ethernet Adaptor (en3) Interface en4: Ethernet Adaptor (en4) Interface en0: Wi-Fi 802.11 a/b/g/n/ac/ax Interface en5: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 18.79 GB available System Software: macOS Big Sur 11.6.7 (20G630) Time since boot: Less than an hour Safe Mode: Enabled Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple, Symantec, and Webroot Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.fitbit.galileod.plist Executable: /Library/Application Support/Fitbit Connect/galileod Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/npwebroot.plugin Old Applications: 15 x86-only apps System Extensions: [Running] SymantecEndpointSecurity - version 9.0.6 (Symantec - 2022-03-16) Application: /Applications/Norton Internet Security.app - version 9.0.6 (Symantec - 2022-03-16) Description: [placeholder]Symantec Endpoint Security system extension[placeholder] Kernel Extensions: /Library/Extensions [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.11.0 - SDK 10.8) [Not Loaded] hp_Photosmart_io_enabler.kext - com.hp.print.hpio.Photosmart.kext (5.0.4 - SDK 10.8) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] SecureAnywhere.kext - com.webroot.driver.WebrootSecureAnywhere (8.0.6 - SDK 10.9) System Launch Daemons: [Not Loaded] 47 Apple tasks [Loaded] 188 Apple tasks [Running] 130 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 185 Apple tasks [Running] 134 Apple tasks Launch Daemons: [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Not Loaded] com.fitbit.galileod.plist (Not signed - installed 2015-10-30) [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-06-14) [Not Loaded] com.microsoft.office.licensing.helper.plist (Not signed - installed 2012-04-02) [Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-26) [Not Loaded] com.norton.servicemanager.daemon.MES.plist (Symantec - installed 2022-02-21) [Not Loaded] com.symantec.SymLUHelper.MES.plist (Symantec - installed 2022-02-21) [Not Loaded] com.symantec.UninstallerToolHelper.MES.plist (Symantec - installed 2022-02-21) [Not Loaded] com.symantec.dsp.nortonaggregatord.MES.plist (Symantec - installed 2022-02-21) [Not Loaded] com.symantec.liveupdate.daemon.MES.plist (Symantec - installed 2022-02-21) [Not Loaded] com.symantec.sharedsettings.MES.plist (Not signed - installed 2019-12-17) [Not Loaded] com.symantec.symdaemon.MES.plist (Symantec - installed 2022-02-21) [Not Loaded] com.symantec.symqual.detail.MES.plist (Symantec - installed 2022-02-21) [Not Loaded] com.symantec.symqual.panicreporter.MES.plist (Symantec - installed 2022-02-21) [Not Loaded] com.symantec.symqual.submit.MES.plist (Symantec - installed 2022-02-21) [Not Loaded] com.webroot.webfilter.mac.plist (Webroot Software, Inc. - installed 2014-03-23) Launch Agents: [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-06-14) [Not Loaded] com.norton.nsm-app.MES.plist (Symantec - installed 2022-02-21) [Not Loaded] com.symantec.uiagent.application.MES.plist (Symantec - installed 2022-02-21) User Launch Agents: [Not Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2022-06-18) User Login Items: [Loaded] Dropbox (Dropbox, Inc. - installed 2022-06-23) Application /Applications/Dropbox.app [Not Loaded] Norton Safe Web Plus Launcher (App Store - installed 2022-05-26) Modern Login Item /Applications/Norton Safe Web Plus.app/Contents/Library/LoginItems/Norton Safe Web Plus Launcher.app [Not Loaded] HP Device Monitor (Hewlett Packard - installed 2014-10-17) Modern Login Item /Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: SharePointBrowserPlugin: 14.7.7 (? - installed 2018-08-08) npwebroot: 2.0.15 (? - installed 2014-03-05) Safari Extensions: Norton Password Manager (App Store - installed 2022-05-26) Norton Safe Web (App Store - installed 2022-05-26) Rakuten Cash Back (App Store - installed 2022-06-16) Backup: Time Machine information not available without Full Drive Access. Performance: System Load: 1.71 (1 min ago) 1.76 (5 min ago) 1.75 (15 min ago) Nominal I/O usage: 0.00 MB/s File system: 6.41 seconds Write speed: 1775 MB/s Read speed: 3200 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 3 % Idle: 95 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 18.00 % (Etresoft, Inc.) WindowServer 9.36 % (Apple) kernel_task 2.93 % (Apple) bluetoothd 1.56 % (Apple) launchd 0.74 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (5) 634 MB (Apple) EtreCheckPro 418 MB (Etresoft, Inc.) MTLCompilerService (34) 310 MB (Apple) Safari 204 MB (Apple) Rakuten Cash Back Button 120 MB (App Store) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 859 KB / 82 KB (Apple) apsd 71 KB / 56 KB (Apple) trustd 37 KB / 3 KB (Apple) rapportd 9 KB / 4 KB (Apple) netbiosd 751 B / 354 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) bluetoothd 0 (Apple) TouchBarServer 0 (Apple) locationd 0 (Apple) mDNSResponder 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 60 MB Used RAM: 5.74 GB Cached files: 2.20 GB Available RAM: 2.26 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2022-05-26 Norton Safe Web Plus (1.3.4) 2022-05-26 iMovie (10.3.3) 2022-05-26 Duplicate File Finder (6.16.2) 2022-05-27 Microsoft Office Licensing Helper (0) 2022-06-08 Safari (15.5) 2022-06-08 RosettaUpdateAuto (1.0.0.0.1.1652357929) 2022-06-08 macOS 11.6.6 (11.6.6) 2022-06-10 XProtectPlistConfigData (2160) 2022-06-10 MRTConfigData (1.93) 2022-06-14 Microsoft AutoUpdate (4.48.22061100) 2022-06-14 Microsoft Excel (16.62.22061100) 2022-06-14 Microsoft OneNote (16.62.22061100) 2022-06-14 Microsoft Outlook (16.62.22061100) 2022-06-14 Microsoft PowerPoint (16.62.22061100) 2022-06-14 Microsoft Word (16.62.22061100) 2022-06-16 Rakuten Cash Back (6.12) 2022-06-17 XProtectPayloads (62) 2022-06-20 PDF Reader (3.10.1) 2022-06-21 Numbers (12.1) 2022-06-21 Pages (12.1) 2022-06-25 macOS 11.6.7 (11.6.7) Clean up: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd Executable not found Diagnostics Information (past 7-30 days): 2022-06-27 09:57:24 signpost_reporter High CPU Use (3 times) Executable: /usr/libexec/signpost_reporter 2022-06-25 18:26:23 XProtect.app Crash Executable: /Library/Apple/*/XProtect.app Details: objc_msgSend() selector name: count 2022-06-25 18:11:09 Network.prefPane Crash Executable: /System/Library/PreferencePanes/Network.prefPane Details: dyld3 mode Crashing on exception: *** -[__NSArrayM insertObject:atIndex:]: index 18446744073709551615 beyond bounds for empty array 2022-06-25 13:31:09 Dropbox.app Crash Executable: /Applications/Dropbox.app Details: dyld: launch, loading dependent libraries End of report