EtreCheckPro version: 6.4.3 (6E010) Report generated: 2021-04-08 18:54:27 Download EtreCheckPro from https://etrecheck.com Runtime: 7:05 Performance: Good Problem: Other problem Description: The computer intermittently refuses to quit or freezes on shutdown. Th is has been happening since I upgraded from Mojave to Catalina and the n to Big Sur. Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics that could be related to 3rd party software. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Adobe Flash Player installed - Adobe Flash Player is installed on this computer. This is a security risk and no longer supported. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This computer has multiple antivirus apps installed. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. External drives and performance - There are external drives connected that could be affecting performance. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 3.8 GHz Quad-Core Intel Core i5 (i5-7600K) CPU: 4-core 64 GB RAM - At maximum BANK 0/DIMM0 - 16 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 16 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 16 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 16 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 580 - VRAM: 8 GB iMac (built-in) 5120 x 2880 Drives: disk0 - Aura Pro X2 1.92 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1.92 TB disk1 [APFS Virtual drive] 1.92 TB (Shared by 6 volumes) disk1s1 - A********* - Data (APFS) [APFS Virtual drive] (Shared - 789.96 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 294 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.05 GB used) disk1s5s1 - A*******s (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk1s6 - Update (APFS) (Shared - 664 KB used) disk2 - Mercury Elite Pro Quad B 1.00 TB (Mechanical) External USB 10 Gbit/s+ USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 [APFS Container] 1000.00 GB disk7 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes) disk7s1 - B****** - Data (APFS) (Shared - 749.56 GB used) disk7s2 - B****r (APFS) (Shared - 15.05 GB used) disk7s3 - Preboot (APFS) [APFS Preboot] (Shared - 299 MB used) disk7s4 - Recovery (APFS) [Recovery] (Shared - 616 MB used) disk3 - Mercury Elite Pro Quad C 2.00 TB (Mechanical) External USB 10 Gbit/s+ USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [APFS Container] 2.00 TB disk6 [APFS Virtual drive] 2.00 TB (Shared by 4 volumes) disk6s1 - L********* - Data (APFS) (Shared - 749.45 GB used) disk6s2 - L*******r (APFS) (Shared - 15.05 GB used) disk6s3 - Preboot (APFS) [APFS Preboot] (Shared - 290 MB used) disk6s4 - Recovery (APFS) [Recovery] (Shared - 630 MB used) disk3s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB disk4 - Mercury Elite Pro Quad A 2.00 TB (Mechanical) External USB 10 Gbit/s+ USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 - B******d (Journaled HFS+) 999.48 GB (976.67 GB used) disk4s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB disk4s4 - L***y (Journaled HFS+) 999.92 GB (913.98 GB used) disk5 - Mercury Elite Pro Quad D 1.00 TB (Mechanical) External USB 10 Gbit/s+ USB disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk5s2 - A******o (Journaled HFS+) 999.86 GB (859.59 GB used) Mounted Volumes: disk1s1 - A********* - Data [APFS Virtual drive] 1.92 TB (Shared - 789.96 GB used, 1.15 TB available, 1.11 TB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 1.92 TB (Shared - 294 MB used, 1.11 TB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1.92 TB (Shared - 2.15 GB used, 1.11 TB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - A*******s [APFS Snapshot] 1.92 TB (Shared - 15.05 GB used, 1.15 TB available, 1.11 TB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 1.92 TB (Shared - 664 KB used, 1.11 TB free) APFS Mount point: /System/Volumes/Update disk4s2 - B******d 999.48 GB (976.67 GB used, 23.25 GB available, 22.81 GB free) Journaled HFS+ Mount point: /Volumes/B******d Owners enabled: No disk4s4 - L***y 999.92 GB (913.98 GB used, 86.38 GB available, 85.94 GB free) Journaled HFS+ Mount point: /Volumes/L***y disk5s2 - A******o 999.86 GB (859.59 GB used, 140.71 GB available, 140.27 GB free) Journaled HFS+ Mount point: /Volumes/A******o Owners enabled: No disk6s1 - L********* - Data 2.00 TB (Shared - 749.45 GB used, 1.24 TB available, 1.23 TB free) APFS Mount point: /Volumes/L********* - Data Owners enabled: No disk6s2 - L*******r 2.00 TB (Shared - 15.05 GB used, 1.23 TB free) APFS Mount point: /Volumes/L*******r Owners enabled: No Read-only: Yes disk7s1 - B****** - Data 1000.00 GB (Shared - 749.56 GB used, 236.37 GB available, 234.26 GB free) APFS Mount point: /Volumes/B****** - Data Owners enabled: No disk7s2 - B****r 1000.00 GB (Shared - 15.05 GB used, 234.26 GB free) APFS Mount point: /Volumes/B****r Owners enabled: No Read-only: Yes disk8s2 - T******************s 7.60 TB (1.55 TB used, 6.05 TB free) Mac OS Extended (Case-sensitive, Journaled) Disk Image Mount point: /Volumes/T******************s Network: Interface en0: Ethernet Interface fw0: Thunderbolt FireWire Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Interface en5: Thunderbolt Ethernet Slot 1 Interface en6: Thunderbolt Ethernet Slot 2 iCloud Quota: 4.24 GB available Screen sharing: Enabled System Software: macOS Big Sur 11.2.3 (20D91) Time since boot: About 2 hours Notifications: DrivePulse.app one notification WD Discovery.app 4 notifications CCC User Agent.app 11 notifications One Switch.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple, ClamXAV, and CleanMyMac Security Risk! - Adobe Flash Player installed! Screen sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.nero.HSMMonitor.plist Executable: /Applications/HTC Sync Manager.app/Contents/Resources/HSMMonitor.app/Contents/MacOS/HSMMonitor -runMode autoLaunched Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/ws.agile.1PasswordAgent.plist Executable: ~/Library/Application Support/1Password/Agent/1PasswordAgent.app/Contents/MacOS/1PasswordAgent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.fing.service.plist Executable: /Applications/Fing.app/Contents/Resources/service/fing --servicemode com.fing.service.plist --agentroot /Applications/Fing.app/Contents/Resources/service Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled Details: Exact match found in the legitimate list - probably OK Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Restrictive app permissions - possibly adware Login Item: /Applications/SyncPhotos.app/Contents/Library/LoginItems/SyncPhotos Agent.app Login Item: /Applications/MUMenu/MUMenu.app Plugin: /Library/Internet Plug-Ins/Yahoo! Installer 3.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/PDF Browser Plugin.plugin Plugin: /Library/Internet Plug-Ins/PDF Browser Plugin.plugin/Contents/PlugIns/PDEPrint.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Plugin: /Library/Internet Plug-Ins/CouponPrinter-FireFox_v2.plugin Plugin: /Library/Internet Plug-Ins/RL Secure Plug-In Layer.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Apps: 135 Kernel Extensions: /Library/Extensions [Not Loaded] ElgatoThunderboltDockChargingSupport.kext - com.Elgato.ThunderboltDockChargingSupport (1.0.0 - SDK 10.9) [Not Loaded] ElgatoThunderboltDockAudioRename.kext - com.elgato.ElgatoThunderboltDockAudioRename (1.0.1 - SDK 10.9) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (1.3.4) [Not Loaded] Dropbox.kext - com.getdropbox.dropbox.kext (1.13.0 - SDK 10.14) [Not Loaded] hp_qc_io_enabler.kext - com.hp.hpio.hp_psa530_630_io_enabler (1.1.0) [Not Loaded] hp_psa640_io_enabler.kext - com.hp.hpio.hp_psa640_io_enabler (1.1.0) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.11.0 - SDK 10.8) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] hp_designjet_series.kext - com.hp.print.hpio.Designjet.kext (2.3) [Not Loaded] hp_Deskjet_io_enabler.kext - com.hp.print.hpio.Deskjet.kext (3.2) [Not Loaded] hp_Inkjet_io_enabler.kext - com.hp.print.hpio.Inkjet.kext (4.0.4 - SDK 10.8) [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (2.3.2) [Not Loaded] hp_Inkjet2_io_enabler.kext - com.hp.print.hpio.Inkjet2.kext (3.2) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (3.1) [Not Loaded] hp_Inkjet4_io_enabler.kext - com.hp.print.hpio.Inkjet4.kext (3.1) [Not Loaded] hp_Inkjet5_io_enabler.kext - com.hp.print.hpio.Inkjet5.kext (2.4) [Not Loaded] hp_Inkjet9_io_enabler.kext - com.hp.print.hpio.Inkjet9.kext (1.3.1) [Not Loaded] hp_Laserjet_io_enabler.kext - com.hp.print.hpio.Laserjet.kext (1.2.0) [Not Loaded] hp_Officejet_io_enabler.kext - com.hp.print.hpio.Officejet.kext (3.0.5) [Not Loaded] hp_Photosmart_io_enabler.kext - com.hp.print.hpio.Photosmart.kext (4.2) [Not Loaded] hp_PhotosmartPro_io_enabler.kext - com.hp.print.hpio.PhotosmartPro.kext (3.2) [Not Loaded] hp_Inkjet7_io_enabler.kext - com.hp.print.hpio.inkjet7.kext (1.2) [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.inkjet8.kext (3.2) [Not Loaded] CDSDAudioCaptureSupport.kext - com.hzsystems.driver.CDSDAudioCaptureSupport (1.5) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] HotSync Classic Seize.kext - com.palm.ClassicNotSeizeDriver (3.2.1) [Not Loaded] iShowU Audio Capture.kext - com.shinywhitebox.iShowU-Audio-Capture (1.0.5 - SDK 10.14) [Not Loaded] TargusEventDriver.kext - com.targus.driver.EventDriver (2.0.0b2) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (2.0.13) /Library/Extensions/2.2.0 [Not Loaded] Belcarra.USBLAN_netpart.kext - com.Belcarra.iokit.USBLAN_netpart (2.2.0) [Not Loaded] Belcarra.USBLAN_usbpart.kext - com.Belcarra.iokit.USBLAN_usbpart (2.2.0) [Not Loaded] RemoteControl.USBLAN_usbpart.kext - com.RemoteControl.USBLAN.usbpart (2.2.0) /Library/StartupItems/BRESINKx86Monitoring [Not Loaded] BRESINKx86Monitoring.kext - com.bresink.driver.BRESINKx86Monitoring (7.0) /Volumes/B******d/A**********s/TechTool Pro 9.app [Not Loaded] spdKernel.kext - com.micromat.driver.spdKernel (1.0 - SDK 10.11) [Not Loaded] spdKernel_10.8.kext - com.micromat.driver.spdKernel-10-8 (1.0 - SDK 10.8) /Volumes/B******d/A**********s/T***************m/Toast Titanium.app [Not Loaded] RoxioBluRaySupport.kext - com.roxio.BluRaySupport (1.1.6) /Volumes/B******d/A**********s/T**************m/Toast Titanium.app [Not Loaded] ElgatoSCMCardBusDVBT.kext - com.elgato.driver.Pluto2 (1.1) /Volumes/B******d/U***s/Tom/D*******s/LCC Installer.app [Not Loaded] LogitechHIDDevices.kext - com.Logitech.Control Center.HID Driver (3.9.0 - SDK 10.6) [Not Loaded] LogitechUnifying.kext - com.Logitech.Unifying.HID Driver (1.3.1 - SDK 10.8) /Volumes/B******d/U***s/Tom/L*****y/S******s/T*************e/C******s/M***S [Not Loaded] TDIXController.kext - com.roxio.TDIXController (2.0) Startup Items: ProTec6 Path: /Library/StartupItems/ProTec6 DynDNSUpdater Path: /Library/StartupItems/DynDNSUpdater QuickBackStartupItem Path: /Library/StartupItems/QuickBackStartupItem System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 169 Apple tasks [Running] 145 Apple tasks System Launch Daemons: [Not Loaded] 32 Apple tasks [Loaded] 186 Apple tasks [Running] 141 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-11) [Loaded] com.adobe.ElementsAutoCreator-18.0.plist (Adobe Systems, Inc. - installed 2020-09-14) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-17) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-17) [Running] com.bjango.istatmenus.agent.plist (Bjango Pty Ltd - installed 2020-11-17) [Running] com.bjango.istatmenus.status.plist (Bjango Pty Ltd - installed 2020-11-17) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2021-03-02) [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2020-01-08) [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2019-08-18) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-04) [Running] com.micromat.TechToolProAgent.plist (Micromat, Inc. - installed 2020-09-08) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-04-08) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-03-16) [Running] com.wdc.WD-Discovery.plist (Western Digital Corporation Branded Products Group - installed 2021-04-05) [Running] com.wdc.WDTrashObserver.plist (Western Digital Corporation Branded Products Group - installed 2021-04-05) [Running] uk.co.canimaansoftware.ClamXAV.UI-Helper.plist (Mark Allan - installed 2021-02-24) [Loaded] uk.co.canimaansoftware.ClamXAV.UninstallWatcher.plist (Mark Allan - installed 2021-02-03) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-09-14) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-17) [Other] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-03-07) [Running] com.bjango.istatmenus.daemon.plist (Bjango Pty Ltd - installed 2020-11-17) [Running] com.bjango.istatmenus.fans.plist (Bjango Pty Ltd - installed 2020-11-17) [Loaded] com.bjango.istatmenus.installerhelper.plist (Bjango Pty Ltd - installed 2017-10-03) [Running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2021-02-02) [Running] com.fing.service.plist (? 65ce112c - installed 2021-03-04) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-04) [Running] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2021-03-13) [Running] com.micromat.TechToolProDaemon.plist (Micromat, Inc. - installed 2020-09-08) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-04-08) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-04-08) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-03-16) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-06-15) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-07-16) [Loaded] com.prosofteng.DriveGenius.locum.plist (PROSOFT Engineering, Inc. - installed 2017-05-07) [Loaded] com.shinywhitebox.iShowUAudioDaemon.plist (Shiny White Box Limited - installed 2019-10-24) [Running] uk.co.canimaansoftware.ClamXAV.Engine.plist (Mark Allan - installed 2021-02-24) [Running] uk.co.canimaansoftware.ClamXAV.HelperTool.plist (Mark Allan - installed 2021-03-01) [Loaded] uk.co.canimaansoftware.ClamXAV.HelperToolUpdater.plist (Mark Allan - installed 2021-03-01) User Launch Agents: [Not Loaded] .plist (Microsoft Corporation - installed 2021-04-08) [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2021-04-03) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-17) [Running] com.c-command.SpamSieve.LaunchAgent.plist (C-Command Software, LLC - installed 2021-03-11) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-13) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2021-04-08) [Running] com.hp.productresearch.plist (HP Inc. - installed 2021-04-08) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-08-20) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2020-08-20) [Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-10-04) [Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2021-03-18) [Not Loaded] com.microsoft.OneDriveMigrationLauncher.plist (Microsoft Corporation - installed 2021-04-08) [Running] com.nero.HSMMonitor.plist (? 0 - installed 2021-04-08) [Running] com.prosofteng.DGMonitor.plist (PROSOFT Engineering, Inc. - installed 2020-12-07) [Running] ws.agile.1PasswordAgent.plist (? 0 - installed 2015-02-20) User Login Items: [Running] 2BUA8C4S2C.com.agilebits.onepassword4-helper (AgileBits Inc. - installed 2018-05-23) Modern Login Item /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app [Not Loaded] StartAgent (App Store - installed 2019-09-08) Modern Login Item /Applications/CalendarFree.app/Contents/Library/LoginItems/StartAgent.app [Running] CCC User Agent (Bombich Software, Inc. - installed 2021-03-02) Modern Login Item /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app [Loaded] ClamXAV (Mark Allan - installed 2021-03-02) Application /Applications/ClamXAV.app [Not Loaded] LaunchAtLoginHelper (App Store - installed 2020-06-14) Modern Login Item /Applications/CleanMyDrive 2.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app [Running] CleanMyMac X Menu (MacPaw Inc. - installed 2021-04-08) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Running] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2021-04-08) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Running] Dropbox (Dropbox, Inc. - installed 2021-04-02) Application /Applications/Dropbox.app [Running] Fing (Fing Limited - installed 2021-04-02) Application /Applications/Fing.app [Running] Garmin Express Service (Garmin International - installed 2019-05-28) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] GrowlLauncher (App Store - installed 2021-03-02) Modern Login Item /Applications/Growl.app/Contents/Library/LoginItems/GrowlLauncher.app [Not Loaded] HouseCallForHomeNetworksHelper (App Store - installed 2021-03-02) Modern Login Item /Applications/HouseCallforHomeNetworks.app/Contents/Library/LoginItems/Helper.app [Not Loaded] Helper (App Store - installed 2021-03-02) Modern Login Item /Applications/HouseCallforHomeNetworks.app/Contents/Library/LoginItems/Helper.app [Loaded] MUMenu (? - installed 2021-03-02) Application /Applications/MUMenu/MUMenu.app [Running] One Switch (Ding Zhou - installed 2021-03-02) Application /Applications/One Switch.app [Running] OneSwitchHelper (Ding Zhou - installed 2021-03-02) Modern Login Item /Applications/One Switch.app/Contents/Library/LoginItems/OneSwitchHelper.app [Running] OneDrive (Microsoft Corporation - installed 2021-04-08) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-04-08) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-04-08) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] Slack Login Helper (App Store - installed 2021-04-03) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Running] Speedtest (App Store - installed 2021-03-12) Application /Applications/Speedtest.app [Not Loaded] SpeedTestHelper (App Store - installed 2021-03-12) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] SyncPhotos Agent (? - installed 2021-03-02) Modern Login Item /Applications/SyncPhotos.app/Contents/Library/LoginItems/SyncPhotos Agent.app [Loaded] WDDriveUtilityHelper (Western Digital Corporation Branded Products Group - installed 2020-05-20) Application /Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-04-06) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Running] HP Device Monitor (HP Inc. - installed 2020-10-26) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Running] HP Product Research (HP Inc. - installed 2020-10-26) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Running] Solar Service (App Store - installed 2016-03-23) Application ~/Library/Application Support/Logitech/SolarService/Solar Service.app Internet Plug-ins: Yahoo! Installer 3: 1.0.128 (? - installed 2007-11-28) FlashPlayer-10.6: 21.0.0.182 (? - installed 2016-03-11) Silverlight: 4.0.60531.0 (? - installed 2015-04-24) PDF Browser Plugin: 2.2.3 (? - installed 2015-04-24) PDEPrint: 2.0 (? - installed 2015-04-24) Flash Player: 21.0.0.182 (? - installed 2016-03-11) iPhotoPhotocast: 7.0 (Apple - installed 2013-04-17) SharePointBrowserPlugin: 14.7.3 (? - installed 2017-04-15) GarminGpsControl: 4.0.2.6 Beta (? - installed 2012-09-19) CouponPrinter-FireFox_v2: Version 1.1.7 (? - installed 2012-06-24) RL Secure Plug-In Layer: (? - installed 2013-01-22) JavaAppletPlugin: (?) 3rd Party Preference Panes: TechTool Protection (Micromat, Inc. - installed 2020-09-08) Backup: Skip System Files: No Mobile backups: No Auto backup: Yes Volumes being backed up: A*******s: Disk size: 1.92 TB - Disk used: 808.36 GB Destinations: Data [Network] Total size: 2.85 TB Total number of backups: 39 Oldest backup: 2020-12-14 20:53:11 Last backup: 2021-04-08 10:12:11 T**********e [Network] (Last used) Total size: 7.60 TB Total number of backups: 47 Oldest backup: 2020-10-23 10:23:42 Last backup: 2021-04-08 09:16:37 T***************p [Network] Total size: 3.73 TB Total number of backups: 67 Oldest backup: 2020-05-14 20:54:51 Last backup: 2021-04-07 15:23:34 5 local snapshots Oldest local snapshot: 2021-04-07 14:31:07 Last local snapshot: 2021-04-08 06:52:54 18 other local snapshots 3rd party backup: Carbon Copy Cloner Performance: System Load: 5.62 (1 min ago) 5.07 (5 min ago) 5.34 (15 min ago) Nominal I/O speed: 2.23 MB/s File system: 21.82 seconds Write speed: 2677 MB/s Read speed: 2662 MB/s CPU Usage Snapshot: Type Overall System: 23 % User: 72 % Idle: 5 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) opendirectoryd 150.12 % (Apple) uk.co.canimaansoftware.ClamXAV.HelperTool 100.28 % (Mark Allan) DrivePulse 26.02 % (PROSOFT Engineering, Inc.) EtreCheckPro 14.02 % (Etresoft, Inc.) WindowServer 12.30 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) plugin-container (10) 1.33 GB (Mozilla Corporation) com.apple.WebKit.WebContent (13) 1.03 GB (Apple) EtreCheckPro 1.00 GB (Etresoft, Inc.) Google Chrome Helper (Renderer) (7) 842 MB (Google, Inc.) mds_stores 824 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 60 MB / 4 MB (Apple) Mail 3 MB / 170 KB (Apple) Dropbox 2 MB / 344 KB (Dropbox, Inc.) netbiosd 343 KB / 107 KB (Apple) usbmuxd 166 KB / 125 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) opendirectoryd 56 (Apple) uk.co.canimaansoftware.ClamXAV.HelperTool 44 (Mark Allan) DrivePulse 22 (PROSOFT Engineering, Inc.) CalendarAgent 10 (Apple) WindowServer 5 (Apple) Virtual Memory Information: Physical RAM: 64 GB Free RAM: 35.27 GB Used RAM: 18.07 GB Cached files: 10.66 GB Available RAM: 45.93 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-02-11 ARMDC Agent Installer (1.0.0) 2021-02-12 mcWeb Servers (1.2.1) 2021-02-12 BaseCamp (4.8.11) 2021-02-23 Bible Study (6.9.3) 2021-02-26 WiFi Explorer (3.0.4) 2021-03-03 macOS Catalina 10.15.7 Supplemental Update (10.15.7) 2021-03-05 iMovie (10.2.3) 2021-03-10 EazyDraw (10.6.0) 2021-03-10 Safari (14.0.3) 2021-03-11 Speedtest (1.20) 2021-03-11 macOS Big Sur (11.2.3) 2021-03-11 macOS 11.2.3 (11.2.3) 2021-03-11 MachineProfile (1.4.4) 2021-03-11 IP Scanner (4.0) 2021-03-16 Microsoft AutoUpdate (4.33.21031401) 2021-03-18 MRTConfigData (1.76) 2021-03-23 Numbers (11.0) 2021-03-23 Pages (11.0) 2021-03-30 Keynote (11.0) 2021-03-30 Polaroid SmartPrep (1.05) 2021-04-01 XProtectPlistConfigData (2143) 2021-04-03 Slack (4.14.1) 2021-04-05 Kamino (2.1.0(462)) 2021-04-06 Microsoft PowerPoint (16.48.21040401) 2021-04-06 Microsoft Excel (16.48.21040401) 2021-04-06 Microsoft OneNote (16.48.21040401) 2021-04-06 Microsoft Outlook (16.48.21040401) 2021-04-06 Microsoft Word (16.48.21040401) 2021-04-06 Zoom (5.6.1.560) 2021-04-06 WhatsApp (2.2110.12) Diagnostics Information (past 7-30 days): 2021-04-08 16:23:43 MUMenu.app Crash (8 times) Executable: /Applications/MUMenu/MUMenu.app Details: *** Terminating app due to uncaught exception 'NSInternalInconsistency Exception', reason: 'Creating more than one Application' terminating with uncaught exception of type NSException abort() called 2021-04-08 08:48:07 SpamSieve.app Hang Executable: /Applications/SpamSieve.app 2021-04-08 08:48:01 Messages.app Hang (2 times) Executable: /System/Applications/Messages.app 2021-04-08 08:47:57 Mail.app Hang (2 times) Executable: /System/Applications/Mail.app 2021-04-07 22:59:27 Kernel Panic (2 times) Details: panic(cpu 1 caller 0xffffff8005d649fe): watchdog timeout: no checkins from watchdogd in 308 seconds (238 totalcheckins since monitoring last enabled), shutdown in progress 3rd party kernel extensions: com.wdc.kddfuse.filesystems.kddfuse 2021-04-06 21:03:28 Fing.app Crash (2 times) Executable: /Applications/Fing.app End of report