EtreCheck version: 5.6.2 (5220) Report generated: 2020-10-15 16:06:52 Download EtreCheck from https://etrecheck.com Runtime: 3:26 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: Disk full Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Runaway process - A process is using a large percentage of your CPU. Low disk space - This computer is running critically low on free hard drive space. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (13-inch, 2017) MacBook Air Model: MacBookAir7,2 1,8 GHz Dual-Core Intel Core i5 (i5-5350U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Normal - Cycle count = 6 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 121.12 GB disk1 [APFS Virtual drive] 121.12 GB (Shared by 5 volumes) disk1s1 - M*********************s (APFS) [APFS Virtual drive] (Shared - 107.62 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.18 GB used) Mounted Volumes: disk1s1 - M*********************s [APFS Virtual drive] 121.12 GB (Shared - 107.62 GB used, 507 MB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 121.12 GB (Shared - 1.07 GB used, 507 MB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 121.12 GB (Shared - 11.18 GB used, 507 MB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.4 (19E287) Time since boot: About 7 hours Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the legitimate list - probably OK Apps: 34 Kernel Extensions: /Library/Application Support/Citrix Receiver CitrixGUSB.kext (20.8.0 - SDK 10.9) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 167 Apple tasks [Running] 129 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 179 Apple tasks [Running] 123 Apple tasks Launch Agents: [Running] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2020-08-26) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2020-08-26) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2020-08-26) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-10-15) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-09-23) Launch Daemons: [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2020-08-26) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-15) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-15) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-09-23) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-05-11) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-15) User Launch Agents: [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-09-08) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-09-08) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-10-15) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-10-15) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2020-09-16) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Backup: Time Machine Not Configured! Performance: System Load: 2.24 (1 min ago) 2.08 (5 min ago) 2.50 (15 min ago) Nominal I/O speed: 1.02 MB/s File system: 76.57 seconds Write speed: 91 MB/s Read speed: 769 MB/s CPU Usage Snapshot: Type Overall System: 12 % User: 20 % Idle: 68 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 96.99 % (?) trustd 10.42 % (Apple) Teams 9.81 % (Microsoft Corporation) EtreCheck 8.42 % (App Store) CoreServicesUIAgent 0.71 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 327 MB (App Store) Microsoft PowerPoint 246 MB (Microsoft Corporation) Microsoft Excel 136 MB (Microsoft Corporation) Teams 100 MB (Microsoft Corporation) Mail 96 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking.xpc 3 MB / 8 MB (Apple) Other processes 849 KB / 306 KB (?) CalendarAgent 473 KB / 11 KB (Apple) Teams 151 KB / 82 KB (Microsoft Corporation) Mail 10 KB / 2 KB (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 31 MB Used RAM: 6.21 GB Cached files: 1.76 GB Available RAM: 1.79 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-09-16 Citrix Workspace (20.8.0) 2020-09-23 Microsoft AutoUpdate 2020-09-23 Microsoft Word 2020-09-23 Microsoft Excel 2020-09-23 Microsoft PowerPoint 2020-10-15 Microsoft Teams (1.00.326266) 2020-10-15 EtreCheck (5.6.2) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report