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ERROR 5002 I am having an issue when i try to down load music on my mac while using apple music." Genius results can’t be updated right now. An unknown error occurred (5002)." Tried: Quitting apple music on all devices a...view more 
iOS 10 replaced lock sound 'click' with 'clunk" I noticed that when I use the sleep/wake button, the former 'click' has been replaced with a 'clunk'. Is there anyway to get the 'click' back? I looked in the Sounds control panel of Settings but didn't see a way to c...view more 
Error Photo Transfer from iPhone to Mac Dear all, I synchronized my iphone today with my Mac through the app "Photos" in order to save and classified my photos. Unfortunately, it appears that many of my photos have been "cut" and lost their initial quali...view more 
iTunes 12.5.1 compatible with iOs 9.3.4? I have an older ipad mini. I don't update often because I use it once a week for my Zumba class. I just backed up the mini because I haven't in a while and I see that there is a new version of iTunes. (12...view more 
Purchase gone wrong need exchange So I recently purchased an iPhone 7 Plus 32GB in matte Black, and the next day I went on my trip overseas. After playing with the phone and taking photos the past week, I noticed that 32GB just isn't enough. So I call...view more 
New computer-major performance issues. I have upgraded from a macPro to an iMac. When running Logic on the iMac I am experiencing serious performance issues. I am having big time latency while playing a keyboard that I never experienced on my macPro,...view more 
Want to Use the iCloud Drive for Photos We had or photos stored on a portable disk drive. We had thought that the disk was just a back up, keeping the photos and documents out of harms way should something bad happen to the Mac HD. We increased ...view more 
Activation lock - removal I forgot the password and security answers for my apple id. How can I resolve this issue.view more 
Unable to automatically mount network drives without password prompt Hi, First of all, I'm using MacOS Sierra, but I don't think that there's a forum for that yet. I have a mac mini that auto powers off and on every day, and basically sits there backing up files from mu...view more 
iTunes account issues Hi there, I have a very old iPod touch (2nd gen) and after misplacing it and finding it years later I really wanted to go through all my old music. However upon starting the iPod up it had been disabled for over 23,...view more 
I can't download iTunes onto my Asus laptop. No matter what I try nothing works. What do I do? Someone please tell me what I am doing wrong. Every time I uninstall and then reinstall iTunes it gives me the same error message.view more 
iOS 10 HomeKit Lock Automation Why do automation actions for HomeKit locks in iOS 10 require user action To run? for example a trigger to arrive at a location pushes a notification asking the user if you want to run the scene or not To unlock the l...view more 
After Sierra Update:Trackpad Not Disabling with Magic Mouse Connected Hello, after i updated to macOS Sierra on my MacBook Pro the Trackpad is Not Disabling with Magic Mouse Connected. Device: MacBook Pro Retina 15-inch (Late 2014) on macOS Sierra. Since u...view more 
problems with Mail after downloading Sierra After downloading Sierra I can't get Mail to work. In preferences/accounts it asks for my hostname, which is already there, and path prefix, which is empty but won't let me type anything. Any ideas what's wrong?view more 
App Store Will Not Load When I click on the app store shortcut, it never loads. The loading wheel continues to spin and never stops. What can I do to fix this problem? I can log in online with my Apple ID with no problem… When I log i...view more 
Error when save file can't click to replace an old file I have a ploblem when i save my file, when using old mac os version (max os x) when i save file and want replace the old file i just click to the file that i want to replace and save but when i update to macOS Sierra ...view more 
Apple ID 'doesn't exist' when I try to view purchases. Why? Hello, I accidentally purchased a song around 8 days ago, and I wished to utilise my right of withdrawal to cancel the purchase. Unfortunately, when I clicked to report a problem and was sent to the page, I at...view more 
mac os sierra - javascript error constantly getting the above message on a particlular website i have regularly watched movies on prior to upgrading to Sierra (from El Capitan). JavaScript is NOT disabled in the browser (Safari 10). i wou...view more 
Unable to get past the lock screen Both me and my wife are unable to get past the lock screen today. This is an iphone 6s and iphone 7 both running iOS 10. Happened simultaneously when we got home in the evening. When we enter the passcode, the screen ...view more 
Books in iBooks not visible in iTunes This problem emerged in Yosemite and persists in El Capitan. It is still occurring in iTunes 12.5.1.21 which was just released (Sept 2016). The books in my iBooks library can only be transferred to my iD...view more 