How to attach a sysdiagnose to send Bug Report
When you are experiencing problems, send Apple feedback. In order to fix a problem Apple needs details.
Two options for users to send Apple feedback:
- BugReporter* http://bugreporter.apple.com/
- Mac OS X Feedback Feedback - macOS - Apple (no account needed)
*Free ADC (Apple Developer Connection) account needed for BugReporter. Setup a free account
http://developer.apple.com/programs/register/
After logging into your account, select Bug Report in the sidebar.
You can click on the ? In the top right corner to get help creating your report.
Make sure to include steps to reproduce the issue and attach any necessary information, such as screenshots and logs.
- Clear and concise steps to reproduce
- Collect and attach any relevant logs
- Reproducible test case, if applicable
- Screenshots and or a video showing the issue
Attach a sysdiagnose by opening terminal and type: sudo sysdiagnose. Send to https://bugreport.apple.com
- Open the Terminal in Applications/Utilities.
- Type: sudo sysdiagnose
- Press Return
- Enter password (you won't see password)
- Press Return
You'll see the info below:
Last login: Thu Nov 23 10:58:49 on ttys001
You have mail.
diane:~ diane$ sudo sysdiagnose
Password:
This tool generates files that allow Apple to investigate issues with your
computer and help improve Apple products. The files might contain personal
information found on your device or associated with your iCloud accounts,
including but not limited to your name, serial numbers of your device,
your device name, your attached peripheral devices, your user name, your
email address and email settings, file paths, file names, your computer's
IP addresses, and network connection information.
This information is used by Apple in accordance with its privacy policy
(www.apple.com/privacy) and is not shared with any other company. By using
this tool and sending the results to Apple, you consent to Apple using the
contents of these files to improve Apple products.
Press 'Enter' to continue. Ctrl+\ to cancel.
Press Return( 'Enter') to continue. Ctrl+\ to cancel.
After you press Enter, the report will be generated.
The report is quite long. Eventually you'll see....
Completed all phases. Wrapping up.
Output available at '/var/tmp/sysdiagnose_2017.11.23_11-00-48-0800_Mac_OS_X_iMac15-1_17C79a.tar.gz' .
diane:~ diane$
A Finder window will open showing the report.
Attach the report to your bug report: https://bugreport.apple.com
Usually you don't hear back from Apple, but they may occasionally contact you for additional info. I've even been contacted to verify if the problem has been fixed on my end.