Currently Being Moderated

I'm seeing on the boards what appears to be general hardware issue

Disclaimer: Apple does not necessarily endorse any suggestions, solutions, or third-party software products that may be mentioned in the topic below. Apple encourages you to first seek a solution at Apple Support. The following links are provided as is, with no guarantee of the effectiveness or reliability of the information. Apple does not guarantee that these links will be maintained or functional at any given time. Use the information below at your own discretion.


From time to time you may see long threads on Discussions about certain apparent "defects", and wonder what if anything Apple might be doing about them. Your best bet if you think you have one of these problems is first see if your machine is under AppleCare. Use the search field on http://www.apple.com/support/ showing find out your support coverage to find out your remaining support period. If your machine is still under a year old, hardware support is available if the issue is obviously hardware. If you have a PowerPC Mac and it came with restore disks that include a hardware test, you can use these instructions to find out if the machine has a hardware issue:

http://docs.info.apple.com/article.html?artnum=86287

An Intel Mac can use these instructions:

http://docs.info.apple.com/article.html?artnum=303081

If you find you have a hardware issue based on the hardware test, call AppleCare:

http://www.apple.com/contact/phone_contacts.html

If you are out of AppleCare, first check if one of these exchange programs applies to you:

http://www.apple.com/support/exchange_repair/

Also note, if you purchased with a credit card often warranties are extended by credit card companies. Check with yours if you purchased your machine with one.

It is still a good idea to call them to let them know how widespread a problem may be even if the exchange program is not available.

Do you want to provide feedback on this User Contributed Tip or contribute your own? If you have achieved Level 2 status, visit the User Tips Library Contributions forum for more information.

Replies

  • 0 Replies:

Delete User Tip

Are you sure you want to delete this user tip?