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TheLittles

Level 10

(211,677 points)

Screensharing your iPhone to Converse with Apple Support:

by: TheLittles

Last modified: Jun 28, 2026 6:15 AM

21 3062 Last modified Jun 28, 2026 6:15 AM

A User Tip Authored by TheLittles of the Apple Support Community:

Screensharing your iPhone to Converse with Apple Support:

This is a nifty trick if you need to explain something to an Apple Rep, while on the phone with Apple Support. This will allow the Apple Rep to see this from your perspective.

The Scenario:

While on the phone with Apple Support talking about something, and you want the Apple Rep to see what is occurring firsthand, rather than having to explain it to them in voice-only.

Screenshare your iPhone:

Enable: the Camera App
Request: a Screenshare Prompt
Enable: the Speakerphone
Hover: your iPhone's camera over the Mac
Show: the Apple Rep the Issue
Ask: the Apple Rep For Feedback
Converse: how to troubleshoot this

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