Text for Two-Factor Authentication requests

The purpose of this tip is to outline general explanation text for response user posts about 2FA.

Supplied courtesy of hhbaize. *Revisions Needed

Customers can choose from these authentication factors: passcodes, trusted numbers, and trusted email addresses. A customer who initiates account recovery (resetting account password) can regain access to their account immediately by using any of these factors: credit card, passcode, trusted device, phone, or email.

Simple

• No security questions
• No rescue email option

Simple (Legacy)

• One security question
• no rescue email option
• birthdate on file

Simple (Secondary Authentication)

• 3 security questions
• rescue email option

Two-Factor Authentication

• No security questions
• Requires verification code
• Offers alternative verification code delivery methods if code isn't received
• Recovery key option for regaining account access

Two-Step Verification

• No security questions
• Requires verification code
• Offers recovery key option to bypass verification code if trusted device or phone unavailable