Fix Apple tv:Airplay 2 Setup Failures: Troubleshoot Network Connections

Last modified: Feb 17, 2021 6:44 AM
1 3627 Last modified Feb 17, 2021 6:44 AM

Fixing Apple TV:Airplay 2 Setup Failures


Synchronization is the Issue here. Troubleshoot your Apple TV and network settings, by referring to the following.


Disclaimer: In all, these are what I would consider some of the most common configuration errors. Hopefully one of them will help you solve your problem. Use at your own risk


So, how to troubleshoot this...


  • Updating: all devices.

Check for updates on all of your devices. If an available option, always be certain to create a backup of each device, that way you have something to restore your device from, should anything do wrong with the update.


  • Allowing: settings to automatically reconfigure.

Wait it out. Perhaps this all needs to reconfigure itself. So, if you have time, let it sit aside and reconfigure itself.


  • Verifying: connectivity is to the same network.

Go into Settings, looking for an IP Address and verifying that the SSID is identical on both devices.


  • Uninstalling: Security Software on your iPhone and Mac.

Firewall settings might be getting in the way, here. So, on the iPhone, hold you finger down on the icon, and tap the white "-" symbol when it wobbles. As for the software on the Mac, contact the Developer, asking them which Uninstaller is to be used for your installed version. Just dragging it to the trash will leave files laying about your Mac. Do not download the uninstaller from a third-party.


  • Scanning: with Malwarebytes for iOS.

Malware (Short for: Malicious Software) is software that makes your Mac act in a mislead manor. It is developed by longtime users of these forums, making it the only reliable, dependable, and trustworthy Security Software for Mac. It is free of charge and the applications can be found in the App Store of Apple. Scan your Mac with it, removing what, if anything, is found. Use it on your iPhone for privacy purposes through its primary use of filtering items.


  • Powering: off the Apple TV.

Unplug its power for 30 seconds, then trying this once more. Perhaps it needs to reconfigure itself.


  • Restarting: your modem/router.

Perhaps the modem/router's settings have become misconfigured somehow. Of course, you can always log in to it using the Default Gateway, and making certain both devices are seen on it. While connected to your network: Open a Web browser: Use either of these addresses for the the URL in the Address Bar: 192.168.0.1 or 192.168.1.1. Then, log in, verifying if your devices are seen.


  • Using: a different Apple TV.

This may be a faulty device. So, return it to the seller, requesting a full refund or an exchange.


  • Purchasing: a different Router.

Try a different network and see if that makes any difference, once the router is fully configured. Perhaps the current router is down for streaming, and it is time for a new router. This can be what streaming settings are all about, when it comes to streaming off of a router - playing items over the router 's connection wirelessly. So, when getting a new router look on the original packaging of the router, prior to purchasing it, verifying it is created for streaming.


  • Logging: in and out of iCloud and iTunes Store on both devices.

Try renewing the connection. To do so, you'd remove your credentials (iCloud and iTunes Store) from the Apple TV. Once removed, add them back. Next, power off the Apple TV for 30 seconds, power it back on, and then log back in, manually. This will reset the login anew.


  • Connecting: with a nee IP Addresses.

Perhaps things need to be reconfigured, manually, such as when a Static (Manually-Assigned) IP Address is intended to be used - something typically seen in home and school environments. Note that on a home network (Private LAN), typically that is not how networks are configured, as you'd most likely be using a Dynamic (Automatically Assigned) IP Address, which is created through use of DHCP (Dynamic Host Control Protocol).


  • Following Up: with your ISP (Internet Service Provider).

Ask your ISP if Utility Work was performed down the street, requesting that this be looked into. Moreover, ask your neighbors if they’ve come across the same issues.


  • Resetting: the Home app Configurations.

Home app items can be reconfigured, by being either added back to, or removed from, the Home app.


  • Reconnecting: to iCloud and Apple ID on both devices.

Remove your credentials, and then add them back, manually. This will set up the logins anew.


and... as a last resort...


  • Try Modifying: your Apple Credentials. Be certain to log out of iCloud and iTunes perform new login sessions.

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