Request A Refund

Brief Summary

A few days ago, I was shopping on the App Store and made a purchase of an App.

Very shortly after purchasing, I had immediately regretted the purchase when my iPhone started overheating rapidly. 🔥📲

To avoid damage to the battery and the internal components of my iPhone, I had to close the App immediately and take corrective action (including powering off my iPhone for a few hours).

This is just one example of the need to ask for a refund.

Your situation may be different, but that’s okay.

Here is the complete guide towards a requesting a refund.

Let’s Get Started

1. Open ⇢ Report a Problem website and login to your account
2. Under “What can we help you with?”, click on “Request a refund”
3. Under “Tell us more…”, select a reason for the request
4. Click the Next button and select the eligible item that appears
5. If no item(s) appear, then you are simply not eligible for a refund
6. Follow the prompts ahead
7. Check your inbox from Apple Mail regarding your refund request ⇢ 📥
8. In the email, be sure to click on the link for a brief survey (this is important because it’s your only way to provide feedback regarding this experience)
9. A notification should appear if a refund was issued within 24-48 hours of your request
10. You should expect two more emails, a sales receipt for the purchase (which includes the link in Step 1) and a decision regarding your refund request

Let’s Provide Feedback (iPhone)

1. Open the App Store
2. Click your profile at the top-right corner of the screen
3. Tap Apps
4. Tap on the App that appears on the list
5. Tap “Write a Review” to provide valuable feedback for others to learn about your experience
6. Tap “Submit” when complete

Let’s Provide Feedback (Mac)

1. Open the App Store
2. Click on your profile at the lower-left corner of the dialogue box or press Command + 0
3. Click the App that appears on the list
4. Click “Write a Review” to provide valuable feedback for others to learn about your experience
5. Click “Submit” when complete

Delete the App (Mac)

1. Press Command + delete to move the app the the trash
2. Press Command + Shift + delete to empty the trash 🗑️

Delete the App (iPhone)

1. Press and hold the App for a shortcut menu
2. From the menu, tap Remove App and follow the prompts

Final Steps

Be sure to completely power off your Mac or iPhone if it has overheated, then keep it off for a few hours.

Final Thoughts

• Don’t make a habit of asking for refunds
• Keep in mind that Apple has the final word on their decision to grant a refund and refunds are not guaranteed for any purchase from the App Store
• Always safeguard your passwords and never allow anyone to borrow your device for an online purchase
• If a child makes a purchase on a parents' device, the parent accepts full responsibility for the purchase

Resource: App Store User Guide 📖