AirPort - Unable to connect after sleep/restart

Last modified: Jan 9, 2017 1:44 PM
1 13210 Last modified Jan 9, 2017 1:44 PM

If you find that your Mac is having trouble reconnecting to an AirPort base station by wireless after either it has been sleeping or after a restart, please try the following, in order, until (hopefully) resolved:


  1. Create a New User Account
    • System Preferences > Accounts
    • Click "+" to add a new account.
    • Log off, and then, log back on with the new user account.
    • Try connecting to a Wi-Fi network with your Mac's AirPort.
    • If this resolves the problem, there may be something amiss with your current profile and will require further troubleshooting.
    • If this does not resolve the problem, go ahead and log back into your normal account and go on to step 2.
  2. Delete AirPort Keychain Entries
    • Launch the "Keychain Access" application located in Applications/Utilities.
    • In the windows on the left side: Select login for Keychains and "Passwords" for Category.
    • Click on the "Kind" filter at the top, and look for any "AirPort network password" entries...and delete them.
    • Close Keychain Access.
    • Continue to step 3.
  3. Delete Preferred Network(s)
    • System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
    • Delete all entries under "Preferred Networks."
    • Click on OK.
    • Continue to step 4.
  4. Add Preferred Network(s)
    • System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
    • Add the preferred network(s) using the "+" button.
    • Click on OK.
    • Restart or log out, and then, back in.
      • If it works, then you are done.
      • If not, go on to step 5.
  5. Move System Configuration Files
    • Quit any applications that are currently using Wi-Fi.
    • Turn off Wi-Fi from the Wi-Fi icon on the OS X menu bar.
    • Open Finder > Go > Go To Folder > Enter "/Library/Preferences/SystemConfiguration/" into the Go to the folder window > Click on Go
    • Locate and select the following files:
      Note: Files are OS X version specific, not all the following files are used in each version.
      • com.apple.airport.preferences.plist
      • com.apple.network.eapolclient.configuration.plist
      • com.apple.wifi.message-tracer.plist
      • NetworkInterfaces.plist
      • preferences.plist
    • Move any matching files to the OS X Desktop. You can place them all in a folder as a backup. The "missing" files will be rebuilt after restarting the Mac.
    • Reboot the Mac.
    • Re-enable Wi-Fi from the Wi-Fi icon on the OS X menu bar.


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