Skip navigation
Currently Being Moderated

What to do if your iPhone or iPad will not turn on

NYC Area
Level 7 Level 7 (24,590 points)
VERSION 2  Click to view user tip history Published
Last Modified:  Jan 29, 2014 10:06 AM

This has probably happened to everyone at some time: You press the POWER button on your iPhone - and nothing happens. Usually, this can be resolved easily. Either your battery has run down, or iOS has "crashed" and needs to be rebooted. On rare occasion the firmware has been corrupted, but let's save that for last. The following steps will usually get your phone working again in a few seconds:

 

  1. Unless you are absolutely certain that there is plenty of charge left on the battery, connect the phone to a wall charger for at least 15 minutes. If it was just a low battery the phone will come on by itself. If it doesn't go to step 2.
  2. Hold the HOME and POWER (aka SLEEP) at the same time. An Apple logo should appear in 10 - 20 seconds. Relase both buttons, wait about a minute, and your phone should be back to normal.
  3. Occasionally it may be necessary to toggle the Mute switch a couple of times before Step 2. No one is sure why, but sometimes it helps if just holding the 2 buttons doesn't work.

 

If absolutely nothing happens after step 3. either your phone is broken, your cable is defective, or your charger has failed. Try different chargers and cables to isolate the problem. Or take all of them to an Apple store for diagnosis (make a genius bar appointment before going).

 

If you get an error message, or you see a picture of a USB plug and iTunes, you will need to restore your phone with iTunes. This, fortunately, is a very rare occurrence.

Apple does not necessarily endorse any suggestions, solutions, or third-party software products that may be mentioned in this User Tip. Apple encourages you to first seek a solution at Apple Support. Any links in this user tip are provided as is, with no guarantee of the effectiveness or reliability of the information. Apple does not guarantee that these links will be maintained or functional at any given time. Use this user tip at your own discretion.
Comments (0)
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.