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"Could not access network location %PUBLIC%\Desktop\" install errors

Burwood (Christchurch), New Zealand
Level 9 Level 9 (71,990 points)
VERSION 2  Click to view user tip history Published
Last Modified:  Jun 27, 2012 8:38 PM

Symptoms

 

When installing iTunes for Windows, you receive the following error message:

 

1606 Public Desktop 1.png

 

If you click "Cancel" you receive the following error message:

 

1606 Public Desktop 2.png

 

If you click "OK" you receive the following message:

 

1606 Public Desktop 3.png

 

 

Resolution

 

The error is typically caused by a missing value in a registry key. Replacing the registry key value allows the installation to go through properly.

 

Note that the following procedure involves a registry edit. Back up your registry prior to proceeding.

 

(1) First, launch Regedit.

 

Windows XP: Open your Start Menu and click "Run". In the "Run" dialog that comes up, type regedit in the "Open" field and click "OK".

 

Windows Vista or Windows 7: In your Start Search field, type regedit. Right-click on the Regedit entry that comes up and select "Run as administrator" as per the following screenshot:

 

Run regedit as administrator.png

 

(2) In the left-hand pane of Regedit, click the "plus" sign (Windows XP) or small triangle (Windows Vista or Windows 7) next to HKEY_LOCAL_MACHINE to expand its contents.

(3) Expand the contents of Software

(4) Expand the contents of Microsoft

(5) Expand the contents of Windows NT

(6) Expand the contents of CurrentVersion

(7) Select ProfileList

(8) In the right-hand pane of Regedit right-click on an area of empty space, and select "New > Expandable String Value", as per the following screenshot:

 

1606 Public Desktop 4.png

 

(9) A new value of the type REG_EXPAND_SZ should appear, with an editable name as per the following screenshot:

 

1606 Public Desktop 5.png

... rename it from New Value #1 to Public, as per the following screenshot:

 

1606 Public Desktop 6.png

 

(10) Right-click on the name Public and select "Modify ...", as per the following screenshot:

 

1606 Public Desktop 7.png

 

(11) In the "Edit String" window that comes up, type %SystemDrive%\Users\Public in the "Value data:" filed and click "OK" as per the following screenshot:

 

1606 Public Desktop 8.png

 

... the key should now look like the following screenshot:

 

1606 Public Desktop 9.png

 

(12) Quit out of Regedit. Restart the PC, and try another iTunes for Windows install.

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