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Please read before purchasing Mountain Lion

Level 10 Level 10 (84,150 points)
VERSION 11  Click to view user tip history Published
Last Modified:  May 11, 2013 10:37 AM

Backup your important data before upgrading.

 

Make sure your Mac meets Mountain Lion's requirements before purchasing.

 

See  Step 1 > Apple - Upgrade your Mac to OS X Mountain Lion.

 

 

Your internet connection speed will depend on how long it takes to download Mountain Lion.  See this tip on determining your speed.

 

Downloads speeds anywhere from 5Mbps upwards are ideal.  Dialup connections could time out, and anything between dialup and 5Mbps could try your patience.

 

Apple strogly recommends using a high speed (broadband) internet connection as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS

 

If you are upgrading from Snow Leopard directly to Mountain Lion, keep in mind, if you need to repair the startup disk or reinstall the OS X, assuming the instructions are the same as Lion, this requires broadband access (high speed internet) via Wi-Fi or an Ethernet connection.

 

Application Compatibility for OS X Mountain Lion & iOS - RoaringApps - App compatibility and feature support for OS X & iOS

 

 

Older Apple computers left out of Mountain Lion upgrade - Notebooks - CNET

 

If you have problems downloading apps, if you have anti virus software installed, disable that then try again.

 

Help for Error 100 ...

 

Try here >  Mac App Store: "An unknown error occurred (100)" when purchasing

 

If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder

 

Type this exactly as you see it here:

 

~/Library/Caches/com.apple.appstore

 

Click Go

 

Move the Cache.db file from the com.apple.appstore folder to the Trash.

 

Now here:

 

~/Library/Preferences/

 

Click Go

 

Move these files from the Preferences folder to the Trash.

 

com.apple.appstore.plist

 

com.apple.storeagent.plist

 

Now here:

 

~/Library/Cookies

 

Click Go

 

Move the com.apple.appstore.plist file from the Cookies folder to the Trash.

 

Empty the Trash, try the App Store.

 

 

If you see a dialog telling you the, "product distribution file could not be verified", reinstalling the App Store can help.

 

Download the appropriate combo update ...

 

If you are running v10.6, install the Mac OS X 10.6.8 Update Combo

 

If you are running v10.7, install the OS X Lion Update 10.7.5 (Client Combo)

 

Restart your Mac after the combo is installed.

 

Try the App Store.

 

Apps such as Little Snitch, anti virus software, MacKeeper can all cause problems when downloading apps from the App Store.

Apple does not necessarily endorse any suggestions, solutions, or third-party software products that may be mentioned in this User Tip. Apple encourages you to first seek a solution at Apple Support. Any links in this user tip are provided as is, with no guarantee of the effectiveness or reliability of the information. Apple does not guarantee that these links will be maintained or functional at any given time. Use this user tip at your own discretion.
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