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User profile for user: Carolyn Samit
Carolyn Samit
User level: Level 10
(165,673 points)

Help for Error 13

by:  Carolyn Samit
Last modified: Apr 22, 2016 3:59 AM
4 24883 Last modified Apr 22, 2016 3:59 AM

Quit the App Store if it's open then open the Finder.


From the Finder menu bar click Go > Go to Folder


Type or copy / paste: ~/Library/Cookies


Click Go then move the com.apple.appstore.cookies file to the Trash.


Relaunch the App Store.



If that doesn't help, type or copy / paste: ~/Library/Preferences/com.apple.appstore.plist


Click Go then move the com.apple.appstore.plist file to the Trash.


Relaunch the App Store.

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