Folder with question mark issue

Last Modified: May 18, 2013 4:18 AM

Are you seeing this?


Screen shot 2012-06-24 at 7.25.40 AM.jpg



Firmware is telling you that it can't find the bootable operating system it's been assigned to boot from.


Machine is powered on? Hold the power button down to force a emergency shutdown. (do not use regularly, use Shutdown from Apple menu)


Have a wireless keyboard? You will need a built in one or wired one to get any further. A PC one will work.


Hold the option/alt key down and power on the computer to enter Startup Manager.




If your OS X boot volume appears (usually Macintosh HD unless it was changed), simply select it and click the arrow to boot from it, then head to System Preferences > Startup Disk and set it again.



Reboot normally to test. Finished.




If this doesn't solve the problem, then continue.



OS X 10.4/10.5 only


Those versions of OS X are obsolete and you need to consider upgrading if you have a Intel Mac. (can't if you have PPC Mac)


OS X 10.4/10.5 need to upgrade, 10.6.8 ok still





OS X 10.6 and up


More steps will have to be performed to determine what's going on, data recover performed an/or OS X erased and installed.


Step by Step to fix your Mac


Create a data recovery/undelete external boot drive


My computer is not working, is my personal data lost?


Erase, formatting, OS X installs on Mac's


How to erase and install Snow Leopard 10.6