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Folder with question mark issue

Last modified: May 18, 2013 4:18 AM
65 29636 Last modified May 18, 2013 4:18 AM

Are you seeing this?


User uploaded file



Firmware is telling you that it can't find the bootable operating system it's been assigned to boot from.


Machine is powered on? Hold the power button down to force a emergency shutdown. (do not use regularly, use Shutdown from Apple menu)


Have a wireless keyboard? You will need a built in one or wired one to get any further. A PC one will work.


Hold the option/alt key down and power on the computer to enter Startup Manager.


User uploaded file


If your OS X boot volume appears (usually Macintosh HD unless it was changed), simply select it and click the arrow to boot from it, then head to System Preferences > Startup Disk and set it again.



Reboot normally to test. Finished.




If this doesn't solve the problem, then continue.



OS X 10.4/10.5 only


Those versions of OS X are obsolete and you need to consider upgrading if you have a Intel Mac. (can't if you have PPC Mac)


OS X 10.4/10.5 need to upgrade, 10.6.8 ok still





OS X 10.6 and up


More steps will have to be performed to determine what's going on, data recover performed an/or OS X erased and installed.


Step by Step to fix your Mac


Create a data recovery/undelete external boot drive


My computer is not working, is my personal data lost?


Erase, formatting, OS X installs on Mac's


How to erase and install Snow Leopard 10.6

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