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All phone numbers are gone after sync

2810 Views 9 Replies Latest reply: Aug 17, 2009 7:38 PM by terrihubble RSS
Sailorgirl22 Calculating status...
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Jul 27, 2009 5:58 AM
I synced yesterday morning and noticed that all my favorites were showing up as just phone numbers on my phone. I rebooted my phone, etc., synced several more times, and I now notice that ALL of my phone numbers attached to contacts are gone from both my phone and my contacts file on my computer. I do not use MobileMe. Please tell me there is some way to retrieve the hundreds of phone numbers that have inexplicably vanished!
iPhone 3G, iPhone OS 3.0
  • Allan Sampson Level 10 Level 10 (122,145 points)
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    Jul 27, 2009 6:03 AM (in response to Sailorgirl22)
    Which supported application on your computer are you syncing contacts with?

    Are the phone numbers missing from your contacts with the supported application on your computer?
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.5.7),  iPod w/Video 30GB,  iPhone 3G 16GB
  • AlbertOMG Calculating status...
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    Aug 13, 2009 11:16 PM (in response to Sailorgirl22)
    I've got the same trouble. I recently (early this year) got an ipod touch and began to enter contacts that aren't already on my mac ...contacts I'm collecting in anticipation of a year abroad. ...contacts for important things like bank info, etc.

    I synced my touch to the mbp - just to charge it, really - and, today, when I went to get the number for the guy helping me with my 401K rollover I found only his email address. A quick scan of the rest of my contacts revealed all the numbers were gone for everyone. I checked my mac and found all the numbers gone from there (in gmail - the source my ipod grabbed all my contacts from in the first place) as well.

    What's up? I'm already finding lots that makes the ipod touch really silly given the time I want to use most apps is when I'm NOT near wi-fi (and therefore I'd get more storage space for less money with a nano) so please tell me there's an easy fix to this. ...even a way to get those numbers back?
    sr mbp 2.4 ghz core 2 duo, 2 gb 667 mhz ddr2 sdram, Mac OS X (10.5.3)
  • cmoore2 Calculating status...
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    Aug 16, 2009 11:44 AM (in response to AlbertOMG)
    Same here also.. Went to sync new contacts and now all of my contacts on my phone and on my laptop are gone. Mobile Me is empty also. My ipod touch still has them but it says if I sync it to mobile me I will erase them off the ipod. why? Has anyone found a fix for this yet?

    iPhone, iPhone OS 3.0.1
  • terrihubble Calculating status...
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    Aug 16, 2009 5:16 PM (in response to cmoore2)
    This kept happening to me, so this is what I did.

    I restored my phone as new, AFTER I made sure my contacts, calendars had my up to date info from my phone ON THE COMPUTER. Now if you've lost the same phone numbers on both the devices you can't do that, BUT I believe you can prevent it from happening in the future at least.

    Then, I go to System Prefs, Mobile Me, choose 1 (ONE) thing to sync at a time.
    AND, I do not let my iphone charge from my computer anymore. I only attach it when I need to sync. Leaving it plugged into my computer for charging convinced me of the disappearing contacts from the Address Book on BOTH my computer and on my iPhone.

    I hope this helps someone on the thread... if I'm clear enough!
    Mac Book Pro 15" (10.5.8), iPhone OS 3.0.1
  • CnDnMax Calculating status...
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    Aug 16, 2009 6:57 PM (in response to Sailorgirl22)
    Same thing happened one of my iphone when I synced it for the first time. from now on i always export a list of contacts from the computer and save it in a safe place. that way if it does erase everything u can reload your contacts from the computer again.
    Windows XP Pro
  • terrihubble Level 2 Level 2 (230 points)
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    Aug 16, 2009 7:15 PM (in response to CnDnMax)
    Oh, yeah you gotta keep updating/backing up your computer. That includes your contacts & DateBook, in case you need to restore your phone. Those are really the only things you need to worry about, unless you have pics on your phone that are not in iPhoto or wherever you store pics outside of your iPhone.

    When you restore, all your notes will be there along with your emails, even the special emails on your .mac special folder on your iphone.

    Then of course, keep your computer backed up externally!

    Getting all of those lost contacts seems impossible to me unless you have mobile me and had them backed up to that....
    Mac Book Pro 15" (10.5.8), iPhone OS 3.0.1
  • DJWebDUck Calculating status...
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    Aug 17, 2009 12:05 AM (in response to Sailorgirl22)
    Just so I understand, are you using Address Book to sync your contacts and syncing through iTunes?
    MBP17" 2.4GHz Parallels 4 w/ Win7 - iMac 20" 2.66GHz iLife '09 -, Mac OS X (10.5.7), - iPhone3G 8GB - 5th Gen 30GB iPod Video
  • terrihubble Level 2 Level 2 (230 points)
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    Aug 17, 2009 7:38 PM (in response to DJWebDUck)
    If you're asking me, I use Mobile Me but I only check 1 thing at a time and then choose sync. For instance, I check Calendar then sync, then I uncheck that and check address book, contacts whatever it says and then sync that. Those are the 2 programs I've found that really get messed up if synced by mobile me and by iTunes. I only use iTunes for apps & music & pics, I think....
    Mac Book Pro 15" (10.5.8), iPhone OS 3.0.1


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